What 56 owners told NHTSA about the 2022 Ram Promaster

forward collision warning has never worked, after resetting it in controls it will show not working soon after. this has occurred in many 2022 and 2023 ProMaster units. the company says it is a weather problem. after replacing the camera unit, it still does not function. I purchased this unit new, it has never worked.I purchased this unit especially for this safety feature among others included in the contract.

NHTSA ODI 11743334

Brakes failed (for the 4th or 5th time) while driving on the highway after approximately two hours. While traveling approximately 55mph on the highway (I do not drive engaging the brakes unless stopping) the Notice Service Braking System alert indicated on the dash. When I went to push in the brakes, they went to the floor, grinding and "pulsing" in and out as I attempted to stop. Please note that this issue has happened 3-4 times in the past and the dealership assures me this is normal. I was able to successfully get the vehicle to a dealership. THEY SAID THE STORED CODES MEANT NOTHING because they were stored and not active (see attached)That dealership stated they could not find anything wrong and therefore nothing to fix. I then drove the vehicle another two hours and the same thing happened. I got the vehicle to another dealership where it is now until they remedy the situation. In addition, when starting the vehicle from a cold state, the brakes often go to the floor and grind. Again, the dealership assures me this is 'normal' and to simply pump the brakes to remove excess air. This is a new vehicle with less than 8k miles, purchased new and has been occurring since purchased.

NHTSA ODI 11614986

On 11/2022 my company purchased a 2023 Dodge Promaster Work Van from a dealership brand new. In March 2023 one of my employees was driving the vehicle and there was an electrical issue which caused the breaks to not respond, and we rear ended a car which then hit the car in front of them. We were only going around 10-20 MPH as we were coming to a red light and could not stop. We requested an investigation into the source of the issue as it should not be out fault that a brand new car's breaks failed. Chrysler corporate sent someone to look at the van. They concluded that after market LEDs were installed in the back of the van improperly, and it caused a short in the electrical system which caused the breaks to fail. Chrysler Corporate said it was not their issue and closed the case. After looking at pictures from before we ever even looked at the van I saw that the LEDs were already there. The dealership admitted in email that the LEDs were in the van before we even took it off the lot. I told my insurance company this, but they did not pursue it leaving the liability on us. My insurance then dropped us as a customer. The dealership stated in email they fixed the LED lights and everything works once again. We take the van and begin using it again. Fast forward to March 2024, a different worker is driving the same van and they are again coming to a red light. The breaks fail once again. This time the breaks were going to the ground and not slowing the van down at all. My worker hits another car and then turns off and hits a fence so he does not hit anyone else in the road. This time I send my van to my local certified Chrysler dealership to have it sit there as I will initiate an inspection once again. After another month or so they finally inspect it around April 20th. This time after the inspection finishes, but does not give me a reason just meta data. You can see we used the breaks, but the speed did not slow down. This van has been a nightmare.

NHTSA ODI 11614386

This is a brand new purchased vehicle on April 18. I experienced complete brake failure was able to get off the interstate and the brakes vibrated would smash down as vibrating and then ground against metal is what it sounded like when I would press. I had it flatbed towed, and the truck driver also noted the problem. Once the truck was back at my home it no longer had the problem. I took it to a dealership. They did not find anything wrong. I once again took the vehicle to drive it and the brake system is completely malfunctioning again with the pedal, smashing all the way to the floor and Again metal on metal. The vehicle is completely unsafe and undrivable.

NHTSA ODI 11585568

The left brake actuator (68603568AA) literally fell apart on the vehicle at 40,000 miles. This triggered a warning on the dash and disabled emergency braking as well as cruise control. The local RAM dealers refuse to do anything about it because the warranty expired 4,000 miles ago, so we took it to an independent mechanic. They ordered the replacement part but informed us it was back ordered with no ETA and that there are no aftermarket parts available. After an exhaustive search, the mechanic was able to secure the factory part, only to find out the right actuator (68591375AA) was in a box labeled for the left side. I personally spent several days looking for another. I even called dealerships in Canada and was told it’s on a “continent-wide backorder with no ETA." Finally, we were able to secure another, only to discover the exact same problem upon arrival. Now, the mechanic has been trying to order a right-hand actuator in the hope the left one might be in the wrong box as well and a THIRD left. The vehicle has been completely inoperable for over two months, with no end in sight. This vehicle is critical to our business and we've had to rent a replacement at over $500 a week. So far, this has cost now us over $3,000...for what should have been a $200 part and an hour of shop labor. I strongly believe Stellantis should be covering all of this for us, as they are the ones responsible for the complete lack of parts availability for critical safety parts such as emergency brakes and considering how close the problem was to the warranty expiration.

NHTSA ODI 11539056

Absolutely ZERO service parts availability for over a year now for the REAR BRAKE SYSTEM. no Rotors, brake pads, caliper assemblies from any RAM dealer in the US. This is a relatively new vehicle, however we cannot service our brake system because RAM will not supply the market with service parts!

NHTSA ODI 11526234

Electronic parking break automatically applies when the vehicle is in gear (drive/reverse) when beginning to drive up or down slopes. This limits drivers ability to control the vehicle when driving up or down hilly terrain. Problem has repeatedly occurred but dealer was not able to reproduce issue. There are no warning light or messages with this issue.

NHTSA ODI 11486075