What 270 owners told NHTSA about the 2021 Nissan Rogue Select

I have been dealing with a loud grinding noise at low speeds when braking since 3 months after purchase. We have been to the dealership multiple times over the issue. The dealership can hear the noise but are unable to fix the problem. I fear it’s a safety issue and may cause brake failure as it’s super loud especially on steep hills. Rotors have been resurfaced and brakes replaced.

NHTSA ODI 11735334

What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The fuel pump assembly failed. The component is still in the vehicle and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The engine stalls or loses power unexpectedly while driving at highway speeds. This creates a high risk of a rear-end collision, as the vehicle becomes a stationary or slow-moving hazard in active traffic without warning. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: I have experienced the failure repeatedly. Although I contacted a Nissan dealer, they stated they could not verify or perform the repair because my VIN is not currently listed in the R21B8 recall database, despite the vehicle exhibiting the exact symptoms described in that campaign. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: No, it has not been officially inspected by the manufacturer yet because they claim the vehicle is not part of the current recall population. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: The symptoms include engine hesitation during acceleration, difficulty starting, and sudden stalling. These symptoms first appeared at approximately [ No warning lights or "Check Engine" messages appeared prior to the engine stalling.

NHTSA ODI 11732537

in forward motion a loud griding noise on drivers side was noticed. Stopped at a repair shop and told the calipers are bad. Nissan has a recall for the rear brake calipers for failure, but we were told that our VIN. number does not apply, yet they failed less that 100,000 and the front calipers are original. Front should fail 3 to 1 to the back... the back should not have failed. Nissan Corp. did not want to entertain out complaint. Nissan Case# 55061723

NHTSA ODI 11666647

The contact owns a 2021 Nissan Rogue. The contact stated while driving 25 MPH, the brake pedal was depressed to the floorboard without warning. The contact pumped the brake pedal to stop the vehicle; however, the vehicle failed to respond as needed. The contact coasted the vehicle to a stop and after the vehicle came to a complete stop, the brake functionality returned. The vehicle was taken to an independent mechanic where an attempt was made to replace the brake calipers; but the mechanic was unable to perform the repair. The contact stated that the failure reoccurred for a second time while driving at a slow speed. The vehicle was taken to a dealer where the vehicle remained 2 weeks; however, the dealer could not duplicate or diagnose cause of the failure. The manufacturer was not yet notified of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000.

NHTSA ODI 11660343

The contact owns a 2021 Nissan Rogue. The contact stated that while driving at various speeds; there were squeaking and grinding sound coming from the front passenger’s side wheel. The vehicle was taken to the dealer to be diagnose and it was determined that the caliper, brake pads, and rotor needed to be replaced. The vehicle was repaired. The contact had learned of NHTSA Campaign Numbers: 23V791000 (Service Brakes, Hydraulic) and 21V286000 (Service Brakes Hydraulic); and linked the failure to the recalls; however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 26,000.

NHTSA ODI 11659765

parking brake light blinking and vehicle would not drive forward or reverse.

NHTSA ODI 11639625

I was parked then backed up to proceed forward. There was a pole with a cemented base in the corner left as I accelerated I ran in to this pole. Peripherally I don’t know how I missed the pole however I do take accountability for that. What concerns me is my front collision system and forward emergency braking system failed and did not activate or message me in any way. In the past if I’ve come too close to a vehicle or object in front of me my vehicle lets me know messaging me on my screen, side mirrors and my vehicle has even braked itself. I have become reliant on this system and I no longer feel secure or safe knowing this system intermittently works. The dealership Hart Nissan now Victory Nissan I bought my 2021 Rogue from said that certain areas of the front bumper can miss objects. This is not safe and unacceptable. Additionally it is costing me a $2,000 deductible which is unaffordable on my disability income.

NHTSA ODI 11604342

I was driving forward and following another vehicle. It slammed on the brakes suddenly causing me to hit the back of the vehicle in front of me. I am supposed to have forward collision detection and automatic braking and neither one ever engaged to avoid the crash.

NHTSA ODI 11554039

On September 1, 2023, I was headed north on I-95 in North Carolina. I was involved in a 3 car pileup where the Automatic Emergency Braking and Forward Collision Warning on my 2021 Nissan Rogue failed to activate. My vehicle had ADAS but almost killed my mother and me since they did not work. The car was totaled and the State Trooper wrongfully cited me for failure to reduce speed even though my foot was firmly on the brakes. The airbags were severed during impact and failed to deploy.

NHTSA ODI 11547055

AEB/ABS braking system lights came on. I've had prior electrical problems with this car so I assumed it was an electrical malfunction. When I took it to the Nissan dealership they told me there was a brake fluid leak in the ABS actuator. The warning lights started Friday August 4th 2023. I took it in to get diagnosed Thursday August 10th 2023. I bought my 2021 Rogue in Jan. 2023 from Carvana with no knowlege of accidents or prior issues within the first few weeks I had issues with the distance sensor which Nissan recplaced. I have not had any accidents with the car since I've owned it.

NHTSA ODI 11538028

The car belong to my father. This is the third incident. While he was going out of his property in reverse about 5 miles by hours the car sudently turn off itself making imposible to control the vehicle in any way , no wheel control , no brakes and almost kill his neighbors.

NHTSA ODI 11511431

The contact leased a 2021 Nissan Rogue. The contact stated while driving 55 MPH, an unknown warning light illuminated and a message indicating an unknown malfunction was displayed. The vehicle then experienced phantom braking and came to a complete stop, almost causing the vehicle behind him to crash into the vehicle. The contact veered to the side of the road. The contact turned off the vehicle. The contact stated that upon restarting the vehicle 10 minutes later, the vehicle responded as needed and he was able to drive to his residence. The vehicle was picked up by the leasing company. The dealer and the manufacturer were not notified of the failure. There was no further information provided. The failure mileage was approximately 30,992.

NHTSA ODI 11497757

The contact owns a 2021 Nissan Rogue. The contact stated upon starting the vehicle, the malfunction warning light was illuminated and the message "AWD error. See owner manual" and "ABS Error" were displayed. The contact stated as she turned off and restarted the vehicle, the warning lights disappeared; however, the failure reoccurred intermittently. The contact stated that the vehicle shut off while it was parked and the oil pressure warning light illuminated. Additionally, the contact stated that while driving approximately 65 MPH and depressing the brake pedal, the vehicle emitted abnormally loud sounds. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000.

NHTSA ODI 11485503

When trying to start the car I had to push the Brakes almost to the floor to get it to start. THEY WERE EXTREMELY SOFT TO GET IT TO START THE ENGINE AND THEN THEY WERE GOING TO THE FLOOR BEFORE COMING TO A STOP. THEY ARE ALMOST TO THE FLOOR WHEN SLOWING DOWN OR STOPPING. Then while I was driving to pick up my prescriptions and approaching a Stop Sign, then 3 Stop Lights or approaching a vehicle that is already stopped in front of me my brakes are extremely soft and do not engage. They almost go to the floor. The car does not immediately slow down or come to a stop. I have to keep pumping the brakes and even then they were Extremely soft and went almost to the floor before Stopping. I have small feet Size 6-7 and One time my foot slid under the pedal. I had to use the Parking brake at the Stop Sign and the Stop Lights to feel comfortable enough that I would not move forward and be sure I that I came a full Stop. I pulled into a McDonalds Parking Lot less than a mile from my home to see if I turn off the car it will reset the brakes and it did not work. I called Elevated Nissan in Merriam, Kansas which is the Dealership I purchased it from (less than another Mile away from the McDonalds) they were closing in 25 minutes, so I drove less than 5 mph to get there and dropped off the vehicle. I showed [XXX] in service how they would go to the floor. He called me the next morning and after the vehicle sitting in the shop all night long the brakes engaged in a normal fashion the next day. They are trying to find out what is causing them to go soft. These Brakes can cause a Serious Catastrophe resulting in injury or worse. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11484124

While driving down a road at 40mph that has a speed limit of 45 there are a set railroad tracks that you go over. Of course I slow to 20mph but the forward collision warning activated but it was not a warning but an out right complete stop of the vehicle which would have cause rear end collision if someone was behind me. And it was reported to Nissan about the situation and requested to disable this safety feature but was denied.

NHTSA ODI 11477566

WHILE OUR SON WAS TRYING TO ALIGN CAR IN DRIVE OUTSIDE OUR HOME GARAGE DOOR, GOING FROM R TO D, DASH LIT UP WITH ALL RED WARNINGS AND COULD NOT PUT INTO PARK. CAR STARTED TO ROLL BACK. MY HUSBAND WENT TO ASSIST OUR SON WHO WAS BEHIND WHEEL AND NOW BELIEVED THE CAR TO BE IN PARK. WHEN MY HUSBAND WENT TO GET BEHIND WHEEL AND MY SON WAS GETTING OUT, CAR STARTED ROLLING BACKWARD GETTING CLOSE TO OUR NEIGHBOR'S GARAGE DOOR. MY HUSBAND AND SON BOTH FELL FROM VEHICLE BESIDE DRIVERS DOOR. MY SON PUT ARMS UP ONTO OPEN DOOR TRYING TO PREVENT CAR FROM FURTHER ROLLING AND TO PREVENT HIS FATHER FROM BEING RUN OVER. CAR FINALLY STOPPED, AAA WAS CALLED AND VEHICLE TOWED TO DEALERSHIP. CAR HAS APPROXIMATELY 1300 MILES ON IT, AND WAS TAKEN TO DEALERSHIP TWICE TO REPAIR/REPLACE/CHECK SENSORS.

NHTSA ODI 11406842