What 16 owners told NHTSA about the 2021 Nissan Murano Hybrid

While accelerating to merge into traffic and make a left turn, the vehicle briefly hesitated, which has occurred previously. After completing the turn and straightening the vehicle, I fully released the accelerator pedal, but the vehicle continued accelerating and maintaining speed without accelerator input from me. The vehicle appeared to maintain approximately 54 mph in a 45-mph zone while I was not pressing the accelerator pedal. I applied the brakes, but the vehicle did not immediately decelerate. To regain control, I shifted the transmission into Neutral. Once the transmission was in Neutral, the engine RPM increased briefly and then quickly returned to normal, and I was able to slow down and stop safely. This occurred at approximately 6:00 PM on Saturday, June 20, 2026. There was no floor mat or anything else blocking or touching the accelerator pedal. After I stopped, the vehicle seemed to drive normally again. The vehicle has also had a recurring condition after startup in which the engine sometimes revs higher than normal for a short time before returning to a normal idle. I am including this as an additional observation. The continued acceleration after I had fully released the accelerator pedal created a safety concern. I am submitting this report so the incident can be documented and investigated.

NHTSA ODI 11745478

A specific cruise control feature of the 2021 Nissan Murano, in my opinion, is dangerous to operate and may or may have already caused a serious injury/accident. I have brought this concern to the people at the Dealership in Tucson, AZ on several occasions. I have also contact the Nissan North America Consumer Affairs Office in Franklin, TN. Both of these parties have told me the cruise control system is working properly. So what is my concern? The last four cars that I have owned had cruise control systems. Two of the cars were Nissan Muranos. A 2010 Nissan Murano and a 2014 Nissan Murano Platinum. All four the cars' cruise control systems operated the same. Unfortunately, the 2021 Nissan Murano's cruise control does not operate the same as my last four cars, The 2021 Murano has one feature that is very dangerous and needs looking into. Example of the four previous cars: Let's say you set the cruise control at 40mph and decide to increase to 50mph by pressing and holding the RESUME/+ lever. All of the other cars that I owned would allow me to do this and when the speed odometer reached 50mph I would release the RESUME/+ lever and the cruise speed would be 50mph.The 2021 Nissan Murano Platinum does not do this. Example of 2021 Murano: Let's say I set the cruise control speed at 40mph by pressing and holding the RESUME/+ lever to increase to 50mph and I release it when my speed odometer reached 50mph. The 2021 Murano does not stop at 50mph it would go to approximately 80mph unless the driver steps on the brake. FYI, I did drive two other 2021 Nissan loaners neither of which were Muranos, Both of those cars' cruise control operated as my previous four cars' cruise control system. The car's manual and videos' documents that the cruise control should operate differently.

NHTSA ODI 11430521