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What 16 owners told NHTSA about the 2021 Nissan Murano Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (16)Crash / fire / injury (1)Driver assistance (6)Electrical system (2)Speed control (2)Backup camera & sensors (1)Body & structure (1)Engine (1)Lights (1)Seat belts (1)Visibility & wipers (1)

1 of 16 complaints match · Backup camera & sensors · clear filters

Sep 25, 2023Backup camera & sensors

Back up system sensors alarms when nothing is behind vehicle and sometimes does not alarm when there is something behind me. I bought the car 5/31/2023 the problem started right away, I took my car to the dealership for repair on 6/7/2023 for the first time. They were unable to reproduce the issue, I have had my car at the dealership 6 times since, they have seen and videoed my car giving false warning lights and sounds like something is behind me even though nothing is behind me. They have replaced all 4 backup sensors and most recently the left blindside warning sensor and tail light, I still have the same issue. I have asked for a loaner car because I am worried I am going to back into something, they tell me this is not a safety issue and I am to drive the car even though there is a problem with the backup system. They have a specialist scheduled for 10/10/2023 to see if he can figure out what is wrong. Both the dealership and Nissan consumer affairs tell me the car is safe to drive with a malfunctioning camera system.

NHTSA ODI 11546487

Working with the data? Download all 16 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2021 Nissan Murano Hybrid verdict →