What 891 owners told NHTSA about the 2021 Jeep Wrangler 4-door 4xe

Veh shuddered while driving. Warning light on dash for Hybrid system malfuction/red lighting bolt on dash. Veh taken to dealer 3 weeks ago. Needs new Power Inverter module. Wont drive. Part eta is 3 months out.

NHTSA ODI 11429547

Since new, (leased about a month ago), the steering on this 2021Jeep Wrangler JL-2door has been extremely loose. The vehicle wanders as you drive it, there is a play in the steering wheel and front axle, making it extremely difficult to keep straight on the road. I have to constantly fight the wander with both hands tightly on the steering wheel to keep it from moving into other lanes. Took to the dealer and they said it’s all normal and “all Jeep’s drive that way”. Well, not really. My 2014 Jeep Wrangler JK-2 door handled perfectly on the road. I feel very unsafe driving this vehicle at all times. I’m not the only one complaining about this. Social media is full of similar complaints and some aftermarket companies have even come out with parts to fix this problem. However, the customer should not have to pay to correct a manufacturing problem.

NHTSA ODI 11429602

The component that malfunctioned is the nuts of the ball joints, related to the steering component, upon inspection at the dealer is when they advised that the nuts that hold on to the ball joint had became loose My safety and the safety of my family was put at risk as if this had become fully undone the vehicle would just not be controllable Has the problem was confirmed by a dealer service center The components have been inspected by the manufacturer There was no warning lamps, messages or other symptoms of the problem prior to the failure, and it first appeared June 39th 2021

NHTSA ODI 11429362

The vehicle all of a sudden shut down and the charging system alert came on and said service charging system - this was while starting to merge off 131 north at the Saginaw exit. I coasted to the side of the road put it in park I attempted to start again and at first there was nothing Then I did it again and it started I did not see the charging error but it went into my log. I drove home. When I got home I tried plugging it in and it blew every breaker I tried plugging into. Called dealership and there it sits. They have no idea.

NHTSA ODI 11429040

While driving on 131 northbound just before the Saginaw croton exit my Jeep lost power I was in the left lane had to merge across to the right to exit and all the lights were on noting charging system needs service I got off highway onto ramp and coasted to side of ramp and realized it was not even on anymore. I immediately shut it off checked my uconnect app for a service warning and it said charging system failure all the lights on the dash were alerting me until it shut down I sat for a bit and tried to start it and it did but was jerky when attempting to drive. I switched to esave and the engine kicked in but was also doggy. I had 60% battery so I’m not sure what happened. I attempted to plug in when I got home and it blew breakers anywhere I attempted to plug it in and made a very loud pop! I didn’t try it anymore at home as it scared me. Contacted the dealer and two weeks later it’s at the shop. They have no idea what is going on - it’s acting up but now doesn’t even put the info into the log according to my service technician at the dealer. They are waiting on Chrysler engineers to get back to them with what to do.

NHTSA ODI 11429046

The car flashed a red icon and displayed a message saying power was lost and telling us to pull over safely and put the car on park. We were in the middle lane on the New Jersey Turnpike and people were driving around us at 80mph, and the car would not accelerate. We were able to pull over and restart the car and it worked as if nothing happened. I got an email on the UConnect system saying there was a charging issue, and then a second email saying I should get the car serviced. I took it to the dealership this morning and am waiting on a diagnosis.

NHTSA ODI 11428380

Engine began leaking diesel fuel and smoking from the fuel hitting hot components. Possible fire could have occurred. So much diesel that it coated the trailer I was towing.

NHTSA ODI 11428459

On Monday the Wrangler began to have electrical problems, the sound system cut off and then the climate control quit working. The car was running rough, jerky like an acceleration problem. By Tuesday afternoon it would not start right off. When I got it to start the same problems happened with the radio, climate control, and the screen cut off. I tried to put the car in reverse but the P would only flash. I attempted to turn the car off, it would not turn off until I cycled through all of the buttons. I attempted to restart the car and went through the above mentioned cycle twice more. I called the salesman who sold the car to me two days before, he told me to call Chrysler Roadside. The tow truck operator came out on Wednesday morning.  At that time the car would start but not go into neutral.  The tow truck driver attempted to override the safety feature and was not able to.  The car was drug onto the roll back in park. On Wednesday afternoon I spoke with the dealer mechanic who said that a squirrel or rat had built a nest in the engine and chewed through the negative cable.  He mentioned foam being all over the place. The story had minor changes after I went to the dealership on Thursday. After some research I wonder if that was the problem or if they are trying to get out of warranty repairs the are not yet able to diagnose. I am refusing to take delivery of the vehicle until I am assured that myself and family are safe.

NHTSA ODI 11428018

While driving the Jeep on the freeway, it shut off out of nowhere and came to a very quick halt. It nearly caused a major accident on the freeway. A few moments after the Jeep encountered this issue and shut off, I received a message on mu UConnect app saying that there was a Charging Fault Error. The incident has been reported multiple times online in Jeep forums for the new 2021 Jeep 4xe. Many people have reported that the Jeep shut off while driving at high speeds on the freeway, and the vehicle comes to a sudden and dangerous stop. This is what happened to me.

NHTSA ODI 11427834

Vehicle pulled to the right and almost hit a person walking on road. Turned wheel to avoid person and Jeep steering started to wander on the road. Took a few seconds to get vehicle under control. Took to Dealer service department. Technician drove vehicle and said it drives normal and showed no diagnosis codes. No warning lamps or messages were present.

NHTSA ODI 11427924

This vehicle is a plug-in hybrid Jeep Wrangler. On July 31, 2021 while returning home from vacation and driving at highway speeds (65mph +/-), the powertrain of the vehicle completely failed. The screen flashed that there was an electrical system malfunction and to pull over. The vehicle was very difficult to control as I had to travel across three lanes of high-speed traffic to get to an exit ramp. Fortunately, we made it safely to the exit ramp, where the vehicle completely shut down. This was the second time this happened. While driving to vacation on July 22, 2021, a similar incident occurred. The first incident, however, was not a complete failure. The vehicle's screen flashed that there was an electrical problem, but the vehicle did not completely stall. After pulling over, the vehicle restarted. At that time, I scheduled an appointment with the Jeep dealership to investigate the issue. That appointment was scheduled for August 1, 2021 (the day after the catastrophic failure).

NHTSA ODI 11427795

I was driving vehicle on HWY 610 in Houston, Texas at approximately 55-60 MPH. Suddenly, vehicle simply stopped working in the middle of driving. Everything on my dash was reading zero. Car were swearing to avoid hitting me. I also had a baby in the backseat of my vehicle. Suddenly, the dash started to read place car in park, Service Charging System. The P at my gear shift was flashing rapidly. I was able to slowly and dangerously coast to the emergency lane. Where I was able to turn the vehicle off. This is a very dangerous situation. At this point, Jeep has no idea what the problem is an this is very frustrating.

NHTSA ODI 11427635

I was driving at night on a 4-lane highway at approximately 55 mph southbound in the left lane. My hybrid vehicle had less than 1% of battery power and was running using the gas engine. With no warning the vehicle suddenly experienced a sudden deceleration to less than 10 mph then a warning light came on stating "service charging system- place vehicle in P and start engine. Fortunately there were no vehicles in close proximity either in front, behind, or in the lane to my right, so I was able to make it over to the shoulder before it came to a complete stop. At that point I received an alert from my UCONNECT app that stated "Your 2021 Jeep Wrangler Unlimited was unable to charge." It also stated to "Get service immediately." I placed the vehicle in park and attempted to start the engine with no response. I repeated the procedure and the engine started after which I was able to drive home. I had the vehicle towed to the dealer the next morning where, after two days, the dealer returned the vehicle and told me they could find nothing wrong. no codes in the computer, and no information from Jeep on any similar problems, despite getting the aforementioned alert received from the UCONNECT app. My main concern is that this type failure, the sudden engine failure/deceleration with no warning either inside or outside (brake lights), especially at night, can easily result an accident. I was very fortunate that I was on a highway with other cars near me. A crowded street, highway, or freeway would be a totally different story.

NHTSA ODI 11427442

Pulled out of parking lot and into street. Several different warnings came on and the vehicle stopped on its on and became totally unresponsive in the middle of the street. Warnings included E-drive charging fault, check engine, shift error, among many others. Car push button would not allow the car to turn off.

NHTSA ODI 11426393

The vehicle gave a Service Hybrid Electric System error and disabled the engine at approximately 60 mph when traveling in E-Save mode, with <1% battery, and half a tank of gasoline. After navigating the vehicle to the side of the road, it came to a hard stop at about 5-8 mph. After 10 minutes, the vehicle restarted in Hybrid mode as was able to operate without error until reaching our destination. Weather conditions were clear at 85 degrees. Issues occurred on a two-lane byway. No injuries, other damage, or police reports at this time. The vehicle will be delivered for service for recreation and diagnosis of the issue. Issue occurred with approximately 246 miles, direct from the dealership upon delivery. The vehicle has no aftermarket accessories.

NHTSA ODI 11424263

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at approximately 41 mph, the hybrid mode failed to let the engine operate and the vehicle stalled without warning. The contact mentioned that the power steering also ceased. The vehicle was restarted later under E-save mode. The vehicle was taken to the dealer however, the mechanic failed to diagnose the vehicle. The vehicle was taken to another dealer where it was partially diagnosed that the Transmission Control Module was disabled. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 940.

NHTSA ODI 11423708

Driving down the road and ALL the warning lights came on at the same time. They were flashing across the dash one at a time. We got a sway bar warning, an airbag warning, check engine light came on and then all of the sudden we lost power steering. It took all my husband's strength to control the vehicle when the power steering went out. We had to maneuver to the side of the road. If I had been driving, I fear what would have happened. We had the vehicle taken to our local dealer. Darcars Chrysler Plymouth and Jeep in Waldorf MD. The service technician there said he had no idea what was wrong and it would take several days to get it looked at. We took to the internet to research our issue. We found over and over people with a Jeep Wrangler Rubicon from model years 2019-2021 having the same issues. The issue turns out to be a problem with the "wiring harness". The Jeep forums online have documented instances of this problem by many, many people. Jeep should be forced to recall these wiring harnesses since they won't do a voluntary recall. This is a dangerous defect. Our vehicle has 6,000 miles on it. Our vehicle is available to inspect at the dealer. Someone is going to die if this defect isn't addressed.

NHTSA ODI 11423627

The actual malfunctioning issue is UNKNOWN. However, my best explanation is as follows: While driving my new 2021 Jeep Wrangler Rubicon (which only has 1400 miles), on the highway at roughly 70 miles per hour and going up a hill, the vehicle felt as if it were trying to up-shift a gear but then immediately down-shift a gear. This up-shift and down-shift feeling continued in quick repetition over and over in a violent shaking manner that thrust the entire vehicle forwards and backwards as long as I continued the acceleration up the hill. Letting off the accelerator seemed to end the violent shaking. I pulled over on to the side of the highway to stop, and turned off the Jeep since the check engine light came on. I waited about five minutes and started up the Jeep again. The check engine light was still on, though. Any acceleration at any speed now causes the Jeep to violently thrust forwards and backwards like I experienced on the highway. I tried to get Jeep Roadside to tow the Jeep to a dealership, but learned how worthless this Jeep Roadside program truly was. Several days after this incident, and I still do not have my Jeep at a dealership for repairs, nor do I have a rental. Jeep Roadside refuses to tow my Jeep to a dealership that has a rental, and I cannot afford to pay the towing fee's to get to a dealership with a rental. The nearest dealerships tell me they are six to eight weeks out on loaner vehicles. I'm too worried to try and driving my Jeep the distance to reach a dealership with a rental, cause it is way too unsafe to operate this Jeep with the violent shaking. I'm curious if anyone else is having this same issue, or knows more.

NHTSA ODI 11423533

VEHICLE WANDERS AT HIGHWAY SPEEDS AS WELL AS LOW SPEEDS. REQUIRES CONSTANT "ARMS/HANDS" PRESSURE TO KEEP VEHICLE TRACKING STRAIGHT. TRAVELLING ON A CURVY ROAD REGULARY THE VEHICLE ENDS UP CROSSING OVER THE YELLOW LINES ON OCCASION CAUSING A PANIC FOR ME AND ANY APPROACHING VEHICLE - SO FAR NO ACCIDENT. THE DEALER INSTALLED A PART RECOMMENDED BY JEEP BUT DID NOT FIX ISSUE.

NHTSA ODI 11423297

2021 Jeep Wrangler JL, build date 05/2021, apprx 1,000 miles, has the newer steering gear (black) that was supposed to fix the steering issue that Jeep has had since 2019. The Jeep is wandering within lane and requires constant wheel correction to stay within lane. This happens at slower speeds and highway speeds. Steering is overly sensitive. Lane changing requires overcorrection due to the wandering. Difficult to hold straight line. Dealer says nothing is wrong and that's how it is and nothing they can do to fix. Dealer states they cannot duplicate. This is a known issue from FCA on previous years and has continued into some 2021 models. Not being able to drive within the lanes poses a hazard to driver, passengers, and other vehicles on the road. Overcorrection due to extreme sensitivity will create a roll over hazard.

NHTSA ODI 11422858

It's over heating while drive at has 12000 miles on it and getting over 250 degrees derating and dash lights came on flashing red saying over heating to hot air shut off going 60 miles an hour. Had to pull off road because it had no gas pedal with cars behind me almost getting hit.

NHTSA ODI 11422564

A charging system error caused engine to shut down. I was driving down the road at about 30-40 mph and the vehicle just shut down. I was stopped in the right lane of traffic. A red plug appeared on the instrument panel. The vehicle started back up after several attempts to restart it. The red plug disappeared. I was able to drive the rest of the way home with no issues (about 1 mile). When the vehicle stopped it was in electric mode, had about 50% battery left, and had slightly less than a quarter tank of gas. I called dealer and made a service appointment for today. The vehicle was at the service department for about 3 weeks previously for the service light being on. We picked up the vehicle 2 weeks ago and the issue was not resolved. We had been texting with the service advisor about it while it was there and as soon as we picked it up and noticed the service light was still on he quit responding to us and would not get back with us.

NHTSA ODI 11422301

The backup camera turns off completely and the line marks for the parking spot disappears. According to the dealership this is a manufacturer defect that the manufacturer is aware of but haven't taken any actions. It is a dangerous situation as the backup camera is standard feature in all cars and people rely on the camera when backing up the vehicle.

NHTSA ODI 11422375

Vehicle has less than 1000 miles on odometer. Wandering, constant steering wheel input needed to keep vehicle on center. Steering feels loose. Have NOT experienced "Death Wobble". Tires/wheels are OEM and of course new. Tire pressures are within OEM door label specs. Lug nuts checked and vehicle raised from ground and checked for obviously loose suspension/steering components; none found. Dealer states normal condition for type of vehicle; I disagree. Dealer has not worked on the vehicle. I have owned several Jeeps over the decades...this is by far the worst for steering issues. Tow and alignment have not been checked/adjusted.

NHTSA ODI 11422086

While driving down a paved rural road, the tire pressure light illuminated. Pulled vehicle over to the side of the road and right rear tire was flat. Vehicle had 2100 miles on it. Did not drive over any objects, and did not impact sidewall at all. Tire just failed.

NHTSA ODI 11421792