What 159 owners told NHTSA about the 2021 Ford F-250 Supercab

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available.The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11748757

I took a functional vehicle to Swant Graber Ford in Barron, WI in on [XXX] for Recall 24S78 and since then I have had numerous vehicle issues involving the PCM that they flashed. I have up to 16 different codes when the check engine light comes on including numerous communication U-codes indicating faulty software download causing no run/no start problems along with severe safety concerns while driving. I returned the vehicle to Swant Graber today July 1, 2026 after 2 weeks being this was their earliest appointment availability. They then deleted the codes and told me to drive it until there is more issues which is a severe safety concern considering the condition of the PCM of this vehicle they returned to now which is unfunctional and not road worthy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11747789

The secondary fuel filter is leaking and Ford has told me my vehicle was manufactured 1 month too early and doesn’t qualify for a previous recall…They know about the secondary fuel filter housing cracking and being an issue!

NHTSA ODI 11726273

This vehicle is subject to two open safety recalls for which no repair remedy is currently available from the manufacturer: 1. Recall 24V957 (24S78) Dec 20, 2024 involves the high-pressure fuel pump and powertrain control system. The recall states the fuel pump may fail and cause extended cranking/no start or loss of motive power while driving. Loss of motive power while in traffic or while towing increases the risk of a crash. The manufacturer has stated that parts and/or software are not available to repair this defect. The vehicle is regularly used for towing a recreational trailer, which increases the safety risk if loss of power occurs during operation, especially at highway speeds or while merging. 2. Recall 25V686 (25SA8) Oct 10, 2025 involves the 360-degree/rear-view camera system. The recall states that the rear camera image may become dark in certain reversing situations when front and side cameras are exposed to significantly more light than the rear camera. Reduced visibility while reversing increases crash risk, particularly when maneuvering a large pickup truck. The manufacturer has acknowledged both recalls but has not provided a repair remedy within a reasonable timeframe. The powertrain-related recall has remained unresolved for an extended period. The vehicle has not been repaired because the manufacturer states parts/software are unavailable. At this time, the defect conditions have not resulted in a confirmed failure event, but the vehicle continues to be operated with open safety recalls that cannot be remedied. The safety risk remains present due to lack of available repair. Due to the prolonged unavailability of a repair remedy for a recall involving potential loss of motive power, I am unable to safely use the vehicle for its intended purpose of towing, as doing so would increase the risk of a crash if the defect occurs.

NHTSA ODI 11720881

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11719177

The vehicle experienced a sudden loss of motive power and became inoperable due to failure of the high-pressure fuel system. This VIN is subject to an active safety recall (NHTSA 24V957 / Ford 24S78) addressing high-pressure fuel pump failure that can result in loss of motive power while driving. Prior to failure, the vehicle exhibited reduced engine performance and drivability issues consistent with fuel system malfunction. No Water-In-Fuel warning or alert was displayed prior to the failure. The vehicle was inspected by an authorized Ford dealership. Ford and the dealership asserted “fuel contamination” as the cause and refused to repair the vehicle under the recall or warranty unless the customer paid for diagnostic teardown. The recall repair was not performed. The vehicle remains unrepaired and was removed from the dealership. The loss of motive power created a safety risk to the occupants and other motorists. We are concerned that a recalled safety defect affecting the fuel system is not being remedied and is being mischaracterized to avoid recall repair.

NHTSA ODI 11717653

The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11713594

RE: NHTSA # 24V957 Ford still has not resolved this issue. Two dealerships I called have given conflicting information.

NHTSA ODI 11710696

My 2021 F-250 has had a complete failure due to the fuel system recall notice. Ford will not repair my truck and it has been sitting dead in my lot since April of 2025. Dealer states complete fuel system repair is needed.

NHTSA ODI 11695791

Fuel leaking from above fuel filter housing located on undercarriage of truck. Fuel leak is considerable and was a sudden failure versus developing over time.

NHTSA ODI 11679436

Hi. I took my 2021 f250 6,7 to the ford dealership as it was having trouble starting, and just wasn’t running great. They changed the batteries, and told me it was a NOX sensor. So I went and got my truck to fix the sensors myself; because they wanted to charge me close to 3 grand. The next day I got up, lo and behold it wouldn’t crank. I had to have it towed back to the dealership. I tested codes before I had it towed, and took a video of it not cranking. The following codes showed. P2291 PCM - Injector Ctrl Press Too Low - Engine Cranking P2209 PCM - NOx Sens Heater Sense Circ Range/Perf Bank 1 Sens 1 U029D PCM - Lost Comm With NOx Sensor A P2535 PCM - Ignition Switch On/Start Pos Circ High U300A BCM - Ignition Switch It’s been in the shop a week , they called Friday saying it was starting, and there was nothing wrong with it. So I replied with all the codes, and told them there was definitely something going on. So they checked it again Monday and it wouldn’t start. Now today (aug 5 tues.) they say it may have a vacuum leak. Although non of the codes point to vacuum leak. I have no idea what to do now.

NHTSA ODI 11678590

We were on the interstate and our truck had reduced power and then failed. The diesel particulate filter light came on as well as the service engine soon warning. We were hauling our 40 foot 5th on the way home from a trip. We were able to make it to the side of the road but it would not start. It would crank for a while then quit. We were stuck on a very busy/dangerous highway for over 2 hours waiting on a tow truck to get us. It cost $500 to be towed to the ford dealership 2 miles away. We were nearly 3 hours from home. Our truck and 5th wheel are both still at the dealership. We were told today that the fuel pump exploded leading to shards of metal throughout the system and that it would be $15000-18000 to repair. There isn’t a solution with the recall but it will be covered under our powertrain warranty. We are left without a truck and have no way to get our camper home until it’s repaired.

NHTSA ODI 11657627

The high pressure fuel pump failed while traveling causing the truck engine to shutdown placing us at risk of a collision when we took the vehicle to ford dealership in Morrilton, AR we were advised that the CP4 pump or high pressure fuel pump failed containing the entire fuel system with metal shavings. The cost to repair this failure is over $13,000 causing us to take out a loan.

NHTSA ODI 11633914

The contact owns a 2021 Ford F-250. The contact stated while driving approximately 15 MPH, the vehicle stalled. The vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump and module needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 8,500.

NHTSA ODI 11612235

A hole has developed in the center of the diesel fuel filter located on the top of the engine. It is spraying fuel all over the top of the engine including the turbo and other high temperature areas.

NHTSA ODI 11602774

A 26000 miles the cp4 fuel pump failed and stranded my family (on the busiest road) in Colorado while pulling a trailer. This is a known problem, with multiple manufactures, for more than a few years. Yet here we are!?

NHTSA ODI 11552725