What 937 owners told NHTSA about the 2021 Ford F-150 Supercab Diesel

Ford issued NHTSA recall 22V142 for my 2021 F-150 truck. The windshield wiper motors were known to fail. I was told by the Ford customer service representative on CAS-51684816 that Ford has not replaced this part with a new one, and the faulty motors are still being installed. My wiper motor was "replaced" under warranty on 5/18/2023 with 39,836 miles. The "new" motor then failed on 9/24/2024 at 69,600 miles, so the wiper motor only worked for a little over a year and 30,000 miles. The wiper motor also failed during a thunderstorm, and I had to pull over to the side of the road. My truck was then hailed on later while parked waiting for the storm to pass by. The Ford dealership charged me $382.01 for the "replacement" motor. Either the replacement part was defective, or the part was not replaced at all, and it was just listed on the paperwork.

NHTSA ODI 11619169

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V142000 (Visibility); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11611141

The contact owns a 2021 Ford F-150. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 23V163000 (Visibility). The contact stated that after retrieving the vehicle, there was an abnormally loud clicking sound coming from the windshield wipers. The contact stated that the wipers had went past the windshield. There were no warning lights illuminated. The vehicle was taken back to the local dealer, where an unknown part was replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer, who informed the contact that there was no warranty coverage on the vehicle and informed him provided the cost for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000. The VIN was not available.

NHTSA ODI 11609760

The contact owns a 2021 Ford F-150. The contact stated while driving approximately 40 MPH during a severe rainstorm, the windshield wipers stopped working. The contact stated that there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that wiper motor had failed. The contact was advised that there was a recall associated to wiper failure; NHTSA Campaign Number: 23V163000 (Visibility). The contact called the manufacturer and was notified of the open recall for the wiper arms; however, the VIN was not included in NHTSA Campaign Number: 22V842000 (Visibility) for the wiper motor repair. The vehicle was not repaired. The failure mileage was approximately 68,000.

NHTSA ODI 11607531

The contact owns a 2021 Ford F-150. The contact stated that upon starting the vehicle in the rain, the windshield wipers were activated but failed to respond. There was no warning light illuminated. The contact drove to the residence at 30 MPH, while the windshield wipers remained inoperable. The contact replaced the windshield wiper fuse after reading the Owner's Manual; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper motor had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Number: 22V842000 (Visibility); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 57,000.

NHTSA ODI 11604438

I contacted a local Ford dealership: Hempstead Ford, 301 N Franklin St, Hempstead, NY 11550, (516) 363-1579 to perform multiple safety recalls issued by NHTSA. The service department refused to schedule me for service because I did not buy the vehicle from their dealership. I reported this to Ford Customer Relations and was told that they cannot force the dealership to service my vehicle. I believe this is illegal.

NHTSA ODI 11596954

Windshield wipers randomly stopped working. There is a recall for 2021 f150s, however my VIN is not included.

NHTSA ODI 11596087

The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed during a rainstorm, the driver’s side windshield wiper detached from the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V163000 (Visibility). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and also confirmed that the vehicle was not included in the recall. The failure mileage was approximately 58,500.

NHTSA ODI 11596258

The contact owns a 2021 Ford F-150. The contact stated that while driving in the snow at 30-35 MPH, he crashed into an unknown vehicle. The driver of the unknown vehicle fled the scene. The front windshield seal detached. There were no reported injuries, fire or air bag deployment.  A police report was filed. The vehicle was taken to the local dealer, who informed the contact that they do not service windshields. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was approximately 29,000.

NHTSA ODI 11584773

My windshield wipers stopped working. It seems the wiper motor still kicks on and I can hear it move, but the wipers don’t move and are stuck. It’s almost as if the wipers are off track or something. Once my vehicle was stopped, I was able to move the wipers back down, but it won’t move after that. I can still hear the motor turning on though.

NHTSA ODI 11580841

F150 is experiencing interior leaking from the windshield and other areas that Ford is unable to identify the cause. This can cause visibility issues and damage to electrical components resulting in a safety issue. The leaking causes the floor mats to be wet, which have also caused my foot to slip off the control petals. This could cause an accident. Ford is not able to identify the source, they were able to reproduce the leaks in the firewall but can't identify the source. Ford doesn't acknowledge this is a major issue and has only offered to caulk and seal in the most common areas. It was in the shop for four days March 25-27 and 22-23 2024. There are no warning issues just went floor mats and visible water on the interior of my windshield which I demonstrate to the dealership.

NHTSA ODI 11579759

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V842000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11573082

The contact owns a 2021 Ford F-150. The contact received notification NHTSA Campaign Number: 22V142000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11568496

The contact owns a 2021 Ford F-150. The contact stated that upon her husband entering the vehicle and closing the driver's side door, the rear window suddenly shattered. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 18,500.

NHTSA ODI 11567527

The contact owns a 2021 Ford F-150. The contact stated that while driving in the rain at an undisclosed speed, the windshield wipers became inoperable. The vehicle was taken to the dealer, where it was determined that the windshield wipers motor needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V842000 (Visibility) because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

NHTSA ODI 11563103

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V842000 (Visibility) and the vehicle was repaired; however, prior to the repair, the windshield wipers operated erratically, damaging the wiper blades and left a 2-inch streak across the windshield, causing an issue with visibility while driving. The vehicle was diagnosed but was not repaired due to the cost. The manufacturer was made aware of the failure. The contact stated that the wiper blades were not included in the NHTSA Campaign Number: 22V842000 (Visibility) repair. The failure mileage was 54,556.

NHTSA ODI 11562076

The passenger side windshield wiper failed to operate during a rain event. I later removed the wiper arm and observed that the knurled surface of the wiper arm was damaged beyond repair.

NHTSA ODI 11554622

Pulled into gas station when rear window popped and shattered . Looked like it was pushed from the inside out

NHTSA ODI 11552871

The contact owns a 2021 Ford F-150.The contact received notifications of NHTSA Campaign Numbers: 22V842000 (Visibility) and 23V509000 (Parking Brake); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11550217

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V842000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated was informed by the dealer that the vehicle would not receive the recall repair until the vehicle experienced the failure. The contact was informed by the dealer that the recalled parts were like the defective parts and would more than likely experience the same failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11548214

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11547765

Ford recall on wiper motor(22V142- March 14 2022) and wiper arm(Recall 23V163- May 2023) are taking an unreasonably long time to be rectified. The answer they give is parts not available yet. I find it intolerably too long for remediation. I truly believe Ford is purposely stalling and should be fined.

NHTSA ODI 11547484

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V142000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11547081

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Numbers: 22V142000 (Visibility), 23V163000 (Visibility), and 23V509000 (Parking Brake) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11546819

The contact owns a 2021 Ford F-150. The contact stated that the infotainment system and the rearview camera were operable, and the screen image was black. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera system needed to be replaced; however, the part was not available. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V163000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,500. VIN tool confirms parts not available.

NHTSA ODI 11545802