What 937 owners told NHTSA about the 2021 Ford F-150 Supercab Diesel

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The message "Steering Assist Fault - Service Required" was displayed. The contact turned off and restarted the vehicle, and the power steering became functional. The contact stated that the failure recurred intermittently. Additionally, the contact stated while driving 15 MPH and turning into a parking lot, the failure recurred. The contact was able to pull into a parking space. The contact turned off and restarted the vehicle; however, the failure persisted. The contact was able to drive to the dealer by using physical strength to steer the vehicle. The dealer diagnosed the vehicle with internal steering gear failure. The contact related the failure to NHTSA Campaign Number: 21V407000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included due to the manufactured date. The failure mileage was approximately 79,000.

NHTSA ODI 11617867

The component that malfunctioned was the steering wheel when traveling in excess of 50MPH. The steering wheel when turning left of center will catch and not return to center on own without the intervention of the driver. It is available for inspection upon request. If the driver does not intervene this can put other vehicles on the road and occupants of the vehicle malfunctioning at potential risk of a crash or serious injury. The problem has not been able to be reproduced by two dealers. Where the current owner has had the issue occur frequently. The component has not been inspected further past the initial complaint to the dealer to the owners knowledge. There are no warning lamps, messages, or other symptoms of the problem prior to the failure. The issue first appeared in the first few thousand miles of owning the vehicle.

NHTSA ODI 11617436

Well I will be driving and randomly it will pop up saying issues with pre collision fault and fault with power steering and suddenly loose power steering while driving

NHTSA ODI 11616827

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the steering wheel seized. The contact stated that the failure occurred while it was a cold on a low temperature morning. There were no warning lights illuminated. The contact stated that the vehicle was turned on and warmed up and eventually the steering wheel became operable. The vehicle was taken to the local dealer, where it was diagnosed that the steering rack needed to be replaced due to water intrusion. The vehicle was not repaired. The contact made the manufacturer aware of the failure and a case was opened. The failure mileage was approximately 50,000.

NHTSA ODI 11567739

The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed and making a turn, the vehicle made a clicking sound. The contact stated that the steering assist fault warning light was displayed. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

NHTSA ODI 11564680

The power steering assist lamp went on and the vehicle steering became very hard to steer while driving my wife was driving and could have gotten in a bad accident the ford motor company has made recalls for this same issue in other vehicles and i believe that my vehicle should be in that recall as well i have a 2021 f150 xlt 2.7 liter engine and i want my vehicle to be inspected and repaired because the for motor company has put faulty parts in this vehicle as well it is only 2 years old i shouldnt be having this issue.please launch an investigation to have this vehicle added to the list that needs a recall on power steering assist fault power steering.

NHTSA ODI 11556596

Power steering fault, lose power steering , alway at low speed, under full wheel turning

NHTSA ODI 11547258

In April 2023, while driving to work, at least a dozen error messages were displayed on the instrument cluster. When I arrived at work and was driving at a slower speed, I noticed some irregular feedback in the steering wheel and quickly realized the power steering was intermittently disabling itself. The truck had just rolled over 30k miles at this point and was well within the manufacturer's warranty period. I took the truck to the dealer for repair and got the truck back within a few days and was told it was repaired. The very next morning while driving to work again, the same problem ensued again with a dozen error messages and the power steering intermittently disabling itself. I took the truck bad to the dealer, contacted Ford customer care, and they got an engineering team to help work the problem. The service advisor also told me there were 3 other vehicles at their dealer with the same problem. After more than 30 days of being at the dealer for repair, the truck was returned to me again. Everything seemed to be fine for a couple months and then it returned again with many error messages and power steering failures. On Monday this week I started to pull out in traffic and the power steering disabled and caused me to cross the 2-lane road into oncoming traffic.

NHTSA ODI 11545803

The contact owns a 2021 Ford F-150. The contact stated while driving approximately 45 MPH, the "Electrical Default, Service Engine Soon and Engine Coolant Overheating" messages were displayed. Also, the temperature gauge indicated that the engine had overheated, and steam was coming from under the hood. The vehicle began to lose power and the power steering malfunctioned. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 16,000.

NHTSA ODI 11521102

I bought the vehicle new. The first time I took it to get an oil change, the mechanic came out to show me that the bell housing bolts were falling out. We tightened them up. I was having issues with the smell of breaks burning so I took it to a ford dealership but told them to check the bolts as well. I told them it would shake some when approaching 80 mph. They didn't find anything wrong. And nothing was said about the shaking. At 51k miles, my family was on vacation. My nephew noticed the front passenger wheel was about to blow out when we had stopped. Putting on the spare I started recording the change because the lug nuts were extremely loose. The tires have never been rotated or changed these issues were from the factory. I reached out to Ford, they told me to take it back to a shop which I have scheduled. It's pointless, this truck is a death trap and Ford doesn't seem to care at all about the level of safety this was for me and my family.

NHTSA ODI 11489812

I was pulling into my spot at work and the power steering assist light and pre collision assist lights cam on along with advance trac. At this point I had no power steering. Luckily I was basically stopped. I cycled the key on and off twice and it finally went back to normal. Then later that same day I started the truck up and proceeded to leave from work and the seatbelt restraint light, abs system, and tpms stopped working and I was notified of the faults via ford pass. The lights then went away right after. I have a service apt 9/29 at the dealer to see what is going on but I’d like to get this documented in case it becomes a recurring issue. Thanks

NHTSA ODI 11434627