What 664 owners told NHTSA about the 2021 Ford Bronco Sport Later Release

Loss of power. I was traveling after work and heading to family’s resident. I was on the freeway and noticed the engine light come on then followed by a loss of power. The slightest 1 degree difference incline had the vehicle lose 20-30 mph while on a highway of 65 mph limit. I turned around the it made every little climb dangerous to drive. Luckily I was heading back home while it was nearing midnight. The freeway was especially free of the normal traffic. Im glad I made it home safely but the slightest incline while on a 75 mph limit freeway was dangerous when I dropped to 35-40 mph. I took my vehicle in to the dealership. Upon a diagnosis, they found the solenoid to have short circuited. Last thing I heard today from the service advisor was the part needed is now on back order.

NHTSA ODI 11606669

The rear axle differential. The rear axle is making a bumping and grinding noise upon acceleration and when turning at low speed as if the axle is going to fail. It happens during right and left turns but right turns are worse. The vehicle was taken in for diagnostics, and there is a TSB for suggested repairs. The parts needed to be ordered.

NHTSA ODI 11606140

Due to a defective original design, the vent hose for the read differential unit collects environmental contaminates and causes chatter and slipping in the differential. This can cause degredation of the gears which limits the ability to drive and control the car. See TSB 24-2185

NHTSA ODI 11606213

I recently had the recalls addressed (despite having any issues with the vehicle). Days later, I noticed my vehicle would occasionally not detect my key fob. Changed battery without resolution. On 6/27/24, I was driving in rush hour traffic, and stopped with the red light. When the light turned green, I went to drive, and the car shut itself down. Everything shut down. Couldn't even turn on my hazards. While waiting for a tow truck, I received a tip to use the key fob to push the start button, and that actually worked. I took it to Ford, and they returned it 12 days later with updated modules (they stated they couldn't diagnose the issue which is fascinating to me considering the nature of the recalls and all the information I am able to find online). 10 days after having it back, the vehicle hesitated to start and displayed a 4wd fault error. Contacted Ford immediately. The next morning, I started the car and the errors were gone, but I still wanted to get it checked out, so headed towards Ford. Stopped for gas on my way, but after filling up the tank, my car wouldn't start again. This time far worse than the first time, as something under the hood starting making a clanking noise, and smoke started coming out from under the hood, and smelled like electrical fire. The noise continued to get louder, and the smoke more violent. Finally cut the battery cable since the car was smoking, at the gas pump, on a busy Saturday, minutes before noon. Very scary situation, especially with kids in the car. We are OK. We are safe. But holy crap!

NHTSA ODI 11604215

The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle randomly shut off while coming to a complete stop. The failure had occurred several times while at a stop light, and the vehicle could not be immediately restarted. The vehicle was taken to the local dealer and was repaired under NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 54,569.

NHTSA ODI 11604054

June 2024, I received mail for safety recall notice re: 24S24/NHTSA 24V267. July 16, 2024, went to ford to have it fixed. Ford said everything works good. [XXX] @1450, Me and my son [XXX] old) drove to freeway in [XXX] and my car just suddenly stopped. No electrical power at all. Even the hazard lights doesnt work. Need to call 911 for safety. I was in the middle of the freeway for about 15 mins. Speed limit in the freeway is 65 miles/hr. I was so scared because I have my son with me and anytime somebody might hit our car. I had to call towing and sent to the livermore ford dealership. (Thats where i bought my car). My bronco sport will be paid off this november 2024, now im scared driving in the freeway especially i drove 40 miles one way, going to my work. What if it will happen again? Especially if it happens at night time? I work 7pm-7am. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11603301

My 2021 Ford Bronco Sport Big Bend had an acute and complete power failure. I stopped for a red traffic light and was waiting to turn and my brake popped under my foot and my vehicle lost all power. It would not restart and I was broke down in the middle lane of traffic with no ability to have hazards or any kind of power. This is with approximately 27,000 miles on the vehicle that I just recently purchased. As a single lady with her quad amputee son in the car, this was very scary and certainly concerning. Ford states my vehicle has no recalls, yet this seems to be a regularly occurring issue with this specific make and model. Can this possibly be looked into and more vehicles added to this recall? Thank God I wasn’t actually in motion when I lost power. I had to have my vehicle towed to my home and now I have nothing to drive and am told my 3year/36,000 mile warranty expired a few months ago due to age, not mileage. Ford should’ve reported this, but I figured it needs to be heard again and again until this problem is corrected and unsuspecting motorists aren’t left stranded or put into any unnecessary danger at the hand of a vehicle manufacturer.

NHTSA ODI 11602773

Recall notice 24S24 was completed on 6/14/2024 as notified. However, due to the recall vehicle did not notify me of low battery issue. Since low battery alert was never indicated at any time, I did not have the opportunity to replace with a fresh battery (which would have been done of course) resulting in dealership having to install a new battery at a significantly above general cost ($350.00 vs approx $200.00 or less) had service been by another company of my choosing. Replacement of battery should be covered in full (at N/C). This issue should be added to this recall since it is an over & above expense to customer. At the very least, dealership should deeply discount cost of battery replacement, not at full retail cost. Because the BCM module, PCM failed, a continuous drain of battery powered existed when vehicle was not in use. IE: the battery drained fully & was unable to jump started nor recharge when in operation. When not in use continued to "turn l light on/off, alarm alerts, lock/unlock doors, attempt to start" when turned off. This will clearly drain any battery to the point where it cannot be recharged even if it a brand new battery. Again, all systems were turned off (vehicle not running) yet battery continued to drain. Fortunately my case did not result in a crash or injury since it was off & in my drive, but it very well could have during driving (battery drains completely, vehicle can stall & shut down).

NHTSA ODI 11600581

Vehicle experienced power terrain failure causing vehicle to stop while driving in the middle of the road meanwhile cars avoid hitting my vehicle. I had my [XXX] old in the backseat at the time and this incident could have caused injury or possibly death. Vehicle has also experienced accelerator issues. Vehicle would lag 3-5 seconds for vehicle accelerator to speed up when pressing on accelerator. Fortunately no major accidents, but I am concerned that the issues I have experienced thus far with the Bronco 2021, it can potentially cause a major accident that can possibly cause injury or death. Through Ford Pass app I do recieve warning messages of mechanical issue at time of incident. Vehicle has been inspected and mechanical issues corrected at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11596698

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds and making a turn, the rear wheels seized, and the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had damaged the rear wheels, and it was determined that the rear differential needed to be replaced. The contact was referred to the manufacturer to request a buyback. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 28,000.

NHTSA ODI 11596925

Vehicle experienced complete shut down in the middle of the road while stopped at an intersection. Could not turn on hazard lights or put the car in neutral to move out of traffic. Car made a loud thumping noise when I attempted to restart. Vehicle was towed to dealership where I was initially told the battery just needed to be charged and it was ready to pick up. When I went to the dealership to retrieve my vehicle, it would not start and had the same error messages on screen and made the same loud thumping noise. Vehicle is currently still at the dealership and no answer as to when it will be fixed or what the issue is. Today is day 5 without my vehicle.

NHTSA ODI 11596417

In March 0f 2024, while traveling down the highway at 65 mph, vehicle lost power suddenly, engine shut off, and loss of power steering with no warning, no check engine lights, no change in temperature to motor. Vehicle was towed to dealership in which they advised the engine was locked up and later determined the turbo had failed, likely leading to the engine failure. The 2021 Ford Bronco Sport only had 30,000 miles so it is apparent this motor and or turbo has some type of fault. Dealership did not cover under warranty as vehicle had branded title from front bumper damage that did not effect the engine.

NHTSA ODI 11596510

Knocking noise from rear end reported to Chapman Ford dealership service center approximately 1 year ago, unsure of exact date. Problem was reproduced and confirmed by dealership but unknown origin. On 6/11 Chapman Ford attempted to repair by completing TSB 23-2 335 Rear Diff Drain Tube replaced with New Rear Diff Fluid Drained and filled and drain plug replaced. Drove vehicle 11 miles home from dealership. During next drive of vehicle on evening of [XXX}, while backing out of the garage the rear differential was knocking louder and more frequently. Taken back to Chapman Ford on Wednesday 6/19 as they stated Monday morning when they opened and I call that was the earliest they could inspect the vehicle. Determined the rear differential now needs completely replaced. The vehicle is available for inspection at Chapman Ford, 1255 Columbus Ave, Marysville, Ohio as it will be there for at least a week awaiting the appropriate parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11595569

The contact owns a 2021 Ford Bronco Sport. The contact stated that the vehicle failed to start up after several attempts with several unknown messages displayed. After an hour, the contact was able to restart the vehicle. The vehicle was driven to the dealer. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). The contact was informed that software updates were performed on both the Body Control Module (BCM) and the Powertrain Control Module (PCMP). The contact stated that several days later while driving at an undisclosed speed and depressing the brake pedal, the vehicle stalled with several unknown warning lights illuminated. The contact was able to restart the vehicle after waiting for nearly an hour. The manufacturer was notified of the failure and instructed the contact to take the vehicle back to the dealer; and the contact was also provided a case number. The vehicle was not repaired. The failure mileage was 53,600.

NHTSA ODI 11591026

I called my local dealership to have my recall (24S24/24V267) repaired. I was told that Ford had put a "hold" on repairs for this recall. I contacted Ford and via a chat was told that they had not. Case # CXH-02187526-Q8C0H6. Ford was to forward my concerns to the dealership. I contacted the dealership back and was told that effective 05.24.24 Ford had put a "hold" on repairs for this recall. I explained that Ford was saying that they had not. I am to call the dealership back in a week to see if Ford will repair the recall.

NHTSA ODI 11591097

The contact owns a 2021 Ford Bronco Sport. The contact stated that while attempting to reverse(R), the vehicle made an abnormal grinding metallic sound. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with rear end fluid metal contamination. The vehicle was not repaired. The contact researched and related the failure to NHTSA Campaign Number: 21V011000 (Power Train). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

NHTSA ODI 11590658

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at undisclosed speeds, the vehicle stalled without warning. The contact stated that several unknown warning lights were illuminated, and the "Charging System Service Now" message was displayed. The vehicle was jumpstarted, and the battery was replaced; however, the failure persisted. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 26,000. VIN tool confirms parts not available.

NHTSA ODI 11589238

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 20 MPH and turning slowly to the left, the contact heard an abnormal grinding sound from the driver's side rear wheel well. The contact stated that the failure also recurred while turning to the right. The contact checked under the driver’s side of the vehicle and noticed that the CV axle was loose where adjoined to the wheel. The contact stated that the passenger’s side rear CV axle was also loose. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 43,000.

NHTSA ODI 11588733

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving approximately 10 MPH, the vehicle started losing motive power. No warning light was illuminated. The contact engaged the electric parking brake to move the vehicle to the side of the road. A mechanic was contacted and was able to restart the vehicle. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 41,000. The VIN was not available.

NHTSA ODI 11587400

Service Advancetrac, 4WD Fault, Pre-Collision Assist not available, Hill-Assist warning lights turn on, cannot engage GOAT modes. dealership refuses power train warranty fix because it is “not a moving part” to replace the AWD Module

NHTSA ODI 11587092

The contact owns a 2021 Ford Bronco Sport. The contact stated that while the vehicle was idling at a stop sign, after driving a 5-hour trip, the contact attempted to make a right turn and the vehicle failed to accelerate above 20 MPH. The vehicle revved up as if attempting to accelerate at a higher speed, but the vehicle failed to respond. There were no warning lights illuminated; however, the warning lights on the instrument panel flickered when the failure occurred. The contact was able to get to the side of the road and had the vehicle towed to the nearest dealer. The dealer was unable to retrieve a diagnostic trouble code for the failure. The dealer was also unable to duplicate the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 24V267000 (Electrical System, Power Train). The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 29,000.

NHTSA ODI 11585276

On Saturday, [XXX], my 2021 Ford Bronco Sport with approx. 33,900 miles completely shutdown and lost all power to engine and accessories while driving the vehicle in traffic. It started making a ticking sound that could not be stopped, it could not be restarted, and no accessories to include hazard lights could be turned on. I had to call the police, as my daughter and I were in the middle of traffic and cars were honking at us and I could not move the vehicle nor signal that it had died. The police arrived and since I was blocking traffic they are required to initiate a tow (which I had to pay $150 for), since they will not risk waiting hours for individual roadside assistance to arrive. The car has been towed to Ourisman Ford in Alexandria, VA, where it still presently remains as their only solution was to recommend battery replacement. There was NO warning prior to losing all power while stopped at a traffic light. I easily could have been hit while I waited for the police to arrive without any way to signal to other drivers that my car was immobilized. Ford continues to be of little assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11585024

Vibrations are felt from the rear when releasing the brake. FORD has reviewed it on multiple occasions and indicates that this is the case. What system component failed or malfunctioned? Brakes Available for inspection upon request? Yeah How was your safety or the safety of others put at risk? I don't know Has the problem been reproduced or confirmed by an independent dealer or service center? They say it is normal although they once stayed with her indicating that they put the back in grease for 24 hours. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by the manufacturer. Where I bought it new. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? No If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.

NHTSA ODI 11584374

The contact's daughter owns a 2021 Ford Bronco Sport. The contact stated while the driver was driving at various speeds, the rear end of the vehicle made an abnormal grinding sound and shuddered. The vehicle was taken to the dealer, where it was determined that the rear differential unit fluid needed to be replaced and a vent tube needed to be installed in the rear differential unit. The vehicle was not repaired. The dealer informed the contact that the repair would be covered. The contact related the failure to NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 5,000.

NHTSA ODI 11583860

The contact owns a 2021 Ford Bronco Sport. The contact stated that while reversing, there was a loud squealing sound coming from the vehicle. The vehicle was taken to the local dealer who inspected the braking system but was unable to determine the cause of the failure, or where the sound was coming from. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 1,000.

NHTSA ODI 11568977