What 45 owners told NHTSA about the 2020 Nissan Murano Hybrid

CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

NHTSA ODI 11750646

It has happened twice since we purchased our Murano 8 months ago. When pulling onto a divided highway you have to slow down then you accelerate to get into the lane....the transmission hesitates around 2 or 3 seconds then grabs the gear and you take off. This is very worrysome for us, both being retired and it could cause an accident.

NHTSA ODI 11516958

While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Nissan NA; they sent a representative to retrieve information from the EDR. Nissan has advised that no mechanical problems were recorded but we are absolutely certain the car malfunctioned. We think it might have been a problem with the CVT.

NHTSA ODI 11444676

The contact owns a 2020 Nissan Murano. The contact stated that when the vehicle was shifted into park, the vehicle continued rolling forward. The failure occurred intermittently. The vehicle was taken to the dealer however, the mechanic was unable to identify the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was unknown.

NHTSA ODI 11420111