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2020 Nissan Murano Hybrid
Solid pick. The complaint record is strong for its age. It does carry safety recalls, so confirm every one shows "remedy completed" on the VIN before money changes hands.
45 owner complaints · 2 recalls · data verified July 26, 2026 · source: NHTSA
Why buy?
Driver assistance problems dominate (31% of complaints).
Very few owner complaints for its age and sales volume.
Complaints are overwhelmingly minor: almost none involve crashes, fires, or injuries.
Score breakdown, by factor
Full methodology →#77 of 549Among the 2020 models with a matured record, the 2020 Nissan Murano Hybrid ranks #77, scoring higher than 82% of them. See the 2020 ranking →
Complaints filed per year
Fading = early teething worked out. Climbing = problems aging in.
How it crashes
NHTSA’s own crash tests, separate from the reliability score above.
5/5 overall
NHTSA 5-Star Safety Rating · 2020 Nissan Murano SUV AWD
Rollover risk in a single-vehicle crash: 15%
No open NHTSA defect investigations on file.
Source: nhtsa.gov/ratings. Star ratings compare vehicles within the same class and size, not across every car on the road.
The road ahead
What breaks on a 2020 Nissan Murano Hybrid, plotted where owners report it happening.
Also reported (mileage varies): Driver assistance (14) · Suspension (7)
Mileage medians come from owners who mentioned an odometer reading in their NHTSA complaint. Treat them as a rough guide.
Driver assistance
31%14 complaints · 1 in the last 2 years
“It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but th…”
Suspension
16%7 complaints · 5 in the last 2 years
“Claim #11682497 follow up I’ll be attaching documents below”
Transmission & drivetrain
9%4 complaints · 1 in the last 2 years
“CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer …”
Steering
9%4 complaints · 3 in the last 2 years
“Claim #11682497 follow up I’ll be attaching documents below”
Check it against this car’s mileage
Type the odometer reading on the actual car you’re looking at to see which of these problem areas owners tend to report before it, around it, or after it.
Too few owners named a mileage on this model to place issues against an odometer yet.
Read all 45 owner complaints in their own words → · just the 2 crash/fire/injury reports →
Recalls (2)
Safety recall repairs are free at the brand’s franchised dealers. Before buying, run the VIN at nhtsa.gov/recalls and make the seller show the work was done.
Suspension · 21V402000
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Fix: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Steering · 21V170000
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Fix: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Questions to ask the seller
Questions worth asking the seller of this Nissan before you buy, drawn from its public record:
- NHTSA lists 2 recall campaigns for the 2020 Nissan Murano Hybrid. Can you run this car's VIN at nhtsa.gov/recalls and confirm each one shows "Remedy Completed"?
- Owners of this model report driver assistance problems more than anything else. Has this car shown any driver assistance symptoms, and are there repair records for it?
- Owners of this model report suspension problems more than anything else. Has this car shown any suspension symptoms, and are there repair records for it?
- Has this car been in any accident or had any structural, airbag, or flood-related repair? Do you have a clean title and a recent history report (Carfax / AutoCheck)?
- How many owners has it had, do you have the maintenance records, and why are you selling it?
- Are you open to me having an independent mechanic inspect it before we settle on a price?
Before you hand over money
Verify the recall work was done
NHTSA’s free lookup shows whether this exact car had its recall remedies completed.
Free NHTSA VIN check ↗Get a pre-purchase inspection
A $150 to $250 independent inspection of this exact 2020 Nissan MURANO HYBRID beats every score on the internet, including ours.
What to ask forNot set on the 2020? See how every Murano Hybrid model year scores →
Cross-shopping? Compare the 2020 Nissan Murano Hybrid against another car →
What owners say
Real owners of this exact model-year, shown separately from the NHTSA score. If they disagree, that’s worth knowing.