Home · 2020 Mercedes-benz Sprinter 3500xd Crew Van · Complaints

What 12 owners told NHTSA about the 2020 Mercedes-benz Sprinter 3500xd Crew Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (12)Crash / fire / injury (1)Electrical system (5)Airbags (2)Body & structure (2)Brakes (2)Driver assistance (2)Backup camera & sensors (1)Communication (1)Electronic Stability Control (esc) (1)Lights (1)Seats (1)

1 of 12 complaints match · Lights · clear filters

Nov 12, 2024Electrical systemLightsVisibility & wipers

We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disabled, "Steering Malfunction", and many other errors. We have a partial video showing part on the incident. Dealer found evidence of corrosion on the Electronic Ignition System module, and sticking ignition on/off switch, which was indicated as the cause of the problem.

NHTSA ODI 11624745

Working with the data? Download all 12 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Mercedes-benz Sprinter 3500xd Crew Van verdict →