Jul 31, 2022Wheels
The recently completed recall on this vehicle back in 2021 last year for the wheel hub caps. Approximately two days ago, I drove it off the dealership and after I got home I noticed the wheel hub cap was missing from my passenger side. This is a known hazard and hasn't been remedied correctly from the last recall service it had and I'm sure it fell off again. Would I be able to get this replaced for free? Because the dealership told me it wouldn't be covered under warranty and they're asking me to fork over $120 for a plastic hub cap.
NHTSA ODI 11476730
Apr 25, 2022WheelsSeats
1)The side cover on the driver’s seat covering the seatbelt harness area detaches from the seat. The defect has been shown to the Mercedes dealer, Autohaus on Eden of Northbrook, IL several times. The dealer refuses to fix it. 2) The wheel hubcaps fly off during a normal drive of 30 mph risking injuries to other vehicles. The recall has been issued by NHTSA, but the same dealer refuses to acknowledge and fix it.
NHTSA ODI 11462109
Jul 23, 2020
WHILE LEAVING WORK AND MAKING A RIGHT TURN MY CAR DIED, A QUICK MALFUNCTION NOTIFICATION CAME ON THE DISPLAY THEN NOTHING. I WAS STUCK IN THE MIDDLE OF THE ROAD. IT TOOK MINUTES TO BE ABLE TO START UP THE CAR AND GET IT TO SHIFT. IT WAS A COMPLETE FAILURE IN MIDDLE OF TRAFFIC. IT'S NOW BEEN AT THE DEALER FOR 16 DAYS. NO END IN SIGHT. MBUSA HAS BEEN HORRIFIC IN THEIR CUSTOMER SERVICE. NOTHING SHOWS ON THE DIAGNOSTIC CHECK. BUT. ON A TEST DRIVE WHILE LEAVING THE CAR IN THE HOT PHOENIX SUN AND IT DID THE SAME FAILURE. THE SAME ISSUE HAPPENED WITH MY HUSBANDS CAR ON THE SAME DAY SAME MODEL
NHTSA ODI 11341031
Jul 15, 2020
IN A BUSY INTERSECTION I WAS MAKING A LEFT TURN, AS I WAS EDGING OUT MY CAR DIED, EVERYTHING STOPPED, A QUICK MALFUNCTION ERROR WAS SEEN ON DISPLAY. TOOK MY 5 TRIES TO GET GOING AND PULL OFF, VERY SCARY, MY WIFE HAS THE SAME 2020 MODEL, SHE HAD THE SAME ISSUE TWO HOURS LATER, IT WAS THE HOTTEST DAY TO DATE IN PHOENIX, BOTH CARS WERE OUTSIDE, SHE WAS LEAVING HER PARKING LOT AT WORK WHEN IT HAPPENED. TWO CARS THE SAME MODEL, SAME DAY HAVE TIS ISSUE WITH LESS THAN 3K MILES, BOTH CARS ARE IN THE SHOP, 8 DAYS AND COUNTING, I FILED A COMPLAINT WITH MEBEN THAT WE WANT ARE MONEY BACK, LOCAL DEALER AND MBENZ ENGINEERS ARE INVOLVED,. NO RESOLUTION. DEALER RAN DIAGNOSTIC TEST, SHOWED NOTHING, BUT LEAVING THE CAR OUT ALL DAY AND TAKING FOR A TEST RIDE THEY HAD THE SAME CATASTROPHIC FAILURE. MY WIFES VIN IS [XXX], ITS A HUGE SAFETY ISSUE AND THE ATTITUDE IS A MERE SHRUG OF THE SHOULDERS REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
NHTSA ODI 11339593