What 32 owners told NHTSA about the 2020 Lincoln Nautilus Fhev

According to Lincoln, in their manual, the 2020 Lincoln Nautilus is designed such that it can be recreational towed behind a motorhome. My first experience towing this vehicle resulted in a violet "wobble" that shook a 43 foot motorhome when making a normal left hand turn. A second incident occurred when a dip in the road caused the wobble. In both incidents it was necessary to come to a complete stop and then proceed and the wobble disappeared. This problem has been discussed on RV Forums over the years but I'm not sure if it has been report. It was stated that in one incident the hitch of the RV snapped causing the towed vehicle to crash. I believe this is a potential danger on our roads.

NHTSA ODI 11523075

VEHICLE HAS AN ERRATIC TRANSMISSION ISSUE. DDOES NOT RESPOND AT TIMES WHEN IN TRAFFIC AT LOW SPEEDS. DO NOT FEEL SAFE IN TRAFFIC BECAUSE OF THIS. WORRIED IF IT WILL RESPOND WHEN ASKED TO DO SO. NO CODES OR OTHER WARNINGS ARE GIVING BY THE VEHICLE. BEEN TO THE DEALER AT LEAST 3X AND ONCE THE RESET THE COMPUTER BACK TO FACTORY SETTINGS ONLY TO HAVE IT MORPH BACK INTO ITS UNRELIABLE STATE AFTER 2K MILES WERE ADDED. THE DEALER ART HILL FORD CLAIMS THEY ARE BACKED UP WITH WORK AND DONT NOTICE ANYTHING WRONG WHEN DRIVING IT ON A FEW OCCASIONS. BUT ADMITTLEY STATE THAT THE 10 SPEED TRANSMISSIONS ARE A PROBLEM. THE MANUFACUTER LICOLN OFFERED A BUY BACK BUT CHANGED IT TO 10 FREE OIL CHANGES

NHTSA ODI 11521005

We were driving down the highway, when a huge explosion sound occurred. We pulled off at the next safe spot to look what happened. The sunroof had exploded and a huge hole was in the sunroof. Glass shards were everywhere. Thankfully the interior cover was shut. We might not be alive today if it would have been open. Glass in my eyes, crash into other vehicles, use your imagination on how bad this could have turned out. Looking online reveals this is happening a lot. Someone will eventually get killed.

NHTSA ODI 11513492

My car won't start when I press the brake and hit the start button, which then flashes green instead of staying green. I have to go through the same steps several times before it will turn on. The menu goes through the entire functions of the engine. For me, I never know if the engine will start or I will be stranded. I thought after two visits to service, it was fixed. Today, it stalled at a green light, and when I powered off and powered back on, the start button started the flashing light, the function menu again. My car wouldn't start and there was a long line behind me. I bought my car in Feb 2021 and only have 17,500 miles because I'm afraid of being stranded. I paid $52,000 cash for this car and expect that when I turn it on, I'll be able to drive to my destination without problem. This will be the THIRD TIME MY CAR IS IN SERVICE. THE DEALERSHIP WON'T GIVE ME A LOANER BECAUSE OF COVID. I've never been so disappointed over something I've bought. The dealership is of very little help or empathy.

NHTSA ODI 11503290

When accelerating onto the interstate the traction control engages without a warning light. It occurs on dry pavement. The acceleration is not excessive and there is no loss of traction. The traction control disengages when the accelerator pedal is released.

NHTSA ODI 11484267

The contact owns a 2020 Lincoln Nautilus. The contact received notification of NHTSA campaign number: 20V575000 (Visibility). The dealer was contacted on multiple occasions and informed him that the part was still unavailable. The contact also stated that soon after receiving the recall notice, the back over prevention camera failed to operate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 2,000. Parts distribution disconnect.

NHTSA ODI 11427694

I’ve only had the car 2 weeks brought brand new from Crest Lincoln on May 28,2020. Every time I try to accelerate the car doesn’t want to move , it sounds like it’s trying to get power. It makes a humming noise then it slowly starts to move and the care jerks and pick up speed. I don’t like it, I’m afraid that when i come to a light and it doesn’t accelerate I might get hit from behind. I contacted the sales person Paul Smith (on vacation) then I spoke to the Sales Manager (Deno Martino) told him my story. He said he believes its the software. And that he will tell the Service Manager to reach out to me ( Bob Elliott) I honestly believe that the car shouldn’t been sold and the sales person and sales manager knew it. It was a sale for them and a bad experience for me. I didn’t test drive the car because I test drove the 2021 and it drove good so I didn’t even think about test driving the 2020. Lesson Learned.

NHTSA ODI 11420872