What 32 owners told NHTSA about the 2020 Lincoln Nautilus Fhev

1. Vehicle Purchase I purchased a 2020 Lincoln Nautilus Reserve from Carvana on February 2, 2026. The vehicle was delivered to me on February 8, 2026. The vehicle was represented as inspected and safe to drive. Within 20 days of ownership, the vehicle experienced a serious mechanical failure involving the wheel assembly. 2. Major Safety Failure While driving, the wheel assembly failed due to damaged or missing wheel studs, causing the wheel to detach/loosen from the vehicle. This created an extreme safety hazard and risk of serious injury or death. The vehicle became unsafe to operate. Evidence includes: Photographs of the wheel hub and broken/missing studs Mechanical inspection documentation 3. Inspection Findings A professional inspection revealed mechanical issues with the vehicle, including: Fuel filter failure Engine air filter failure Evidence of wheel stud damage Potential improper installation or pre-existing mechanical defect These issues indicate the vehicle was not properly inspected prior to sale, despite Carvana advertising a comprehensive inspection. 4. Warranty Claim Denied A claim was submitted to Carvana's warranty department. The claim was denied under the explanation of “outside influence.” However: The vehicle had only been in my possession 20 days There was no accident or outside event The failure appears to be due to pre-existing mechanical issues 5. Resulting Harm Because of this defect and Carvana's refusal to repair the vehicle: I am currently without reliable transportation I am still responsible for the loan payments on a defective vehicle I have experienced significant emotional distress and physical symptoms My physician has prescribed Parafon Forte (muscle relaxer) due to stress-related muscle pain. I have also experienced: Sleep disruption Anxiety about driving Financial hardship due to being unable to use the vehicle 6. Attempts to Resolve I have attempted to resolve this matter with Carvana by: Filing a warranty claim Contacting BBB

NHTSA ODI 11724795

Manual Park--release cable escaped its locking position, locking front wheel brakes ON. The locked brakes resulted in the car being dragged until we noticed the problem and exited the motor home to reinstate the cable into its locking position (to re-seat the metal bead in the pocket, locking it in the override position). Dragging the locked wheels creates a fire and traffic hazard with large plumes of blue smoke, potential towed-vehicle fish-tail out of control affecting nearby/adjacent traffic lanes. This issue was confirmed by my long-time mechanic (Deckard Pham) as a design deficiency that could fail due to road vibrations, that it was intended for limited use for emergency towing. This incident has occurred four times over the past year; twice, at low speed (so tire damage was minimal). Most recently, it was discovered too late to prevent tire damage -- [XXX], while traveling at 45 mph, severe flat spot (7" long, full width of both front tires), wore tread down to the steel belts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11706804

When I took the vehicle in for service, I had to replace all 20 lug nuts as the dealer service department reported they were "swollen" and they were unable to complete the tire rotation. This also poses a safety risk as if I had a flat tire, I could not get them off to change a tire. They could also break causing stress on others and cause a wheel to come off of the vehicle. I was advised that this is a common problem with Ford/Lincoln vehicles, however there didn't seem to be any warranty coverage or safety recalls. If this is a common problem or some type of defect, it seems that I should not have had to spend $240 to replace them.

NHTSA ODI 11601751