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What 8 owners told NHTSA about the 2020 Ford Fusion Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (8)Crash / fire / injury (1)Electrical system (4)Driver assistance (2)Airbags (1)Engine (1)Seat belts (1)Steering (1)

1 of 8 complaints match · Steering · clear filters

Nov 22, 2023SteeringDriver assistance

While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.

NHTSA ODI 11556492

Working with the data? Download all 8 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2020 Ford Fusion Hev verdict →