Home · 2020 Ford Fusion Hev · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 8 complaints match · Driver assistance · clear filters
While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.
NHTSA ODI 11556492
This has been a constant since I purchased vehicle in May 2020. If the car is parked in directly sunlight and I return to the car after a "Front camera temporarily unavailable" message will appear. The system works fine I have tested it very cautiously. It happens more when the outside temperature is 90 - 100 degrees. Living in California that means it happens more frequently than I like. Took it in to be checked in 2020 and was told to avoid parking in direct sunlight and that until enough complaints are filed nothing can be done. I took it in for an oil change today (09/24/2022 - 29,800 miles) with dealer and brought it up to service writer who told me he thinks the camera is faulty and may need to be replaced which is different from what I was told before. Glad there hasn't been any major incidents but having that message come up makes me second guess trusting it. And I think its ridiculous that I have to consider parking in shade in my still brand new vehicle. Hoping more complaints come in before I'm stuck with the bill to fix/replace which is what I believe Ford is hoping will happen. The first picture I will include is the first time this happened in July 2020 and 4k miles and the most recent this month.
NHTSA ODI 11486231
Working with the data? Download all 8 complaints as CSV · fetched from NHTSA July 19, 2026