What 182 owners told NHTSA about the 2020 Ford F-350 Crew

While towing any trailer with electric brakes it appears the integrated trailer brake controller is briefly applying trailer brakes unexpectedly. Very brief but very hard, resulting in an extreme rearward pull on the truck. It happens at exactly 60 minute intervals, at any speed, uphill, downhill and level flat road. I've had the trailer 7 way plug and wire inspected, no problem found. Next step will be to have Ford dealer inspect truck electronics.

NHTSA ODI 11749135

The transmission began malfunctioning by having hard shifting issues and losing power in some gears. An indicator on the dash lit up resembling a mechanics open-end wrench. Research online showed that the vehicle should not be driven and taken immediately to a mechanic or dealership. If driven especially pulling a heavy load like the fifth wheel that I bought the truck to tow the transmission could fail causing a serious safety issue. I immediately took the vehicle to a certified Ford dealership. At the dealership they informed me that parts in the transmission had failed and that it was the same exact condition as shown in recall 20S33. The noted recall was for trucks manufactured in January and February of 2020. My truck was manufactured March of 2020. The time warranty had expired for the vehicle but the mileage warranty was for 60,000 mi and the truck failed at $29,800. The transmission failed due to a manufacturing defect but I was billed over $9,800 for the repair. I have attached photos of the work order and receipt.

NHTSA ODI 11747751

The contact owns a 2020 Ford F-350. The contact stated that while driving 30 MPH and driving around a curve, the steering wheel was turned; however, the vehicle failed to respond and crashed into a guardrail. The contact associated the failure with NHTSA Campaign Number: 25V626000 (Steering). There was extreme damage to the underbody of the vehicle, and several parts were separated from the vehicle. The vehicle was towed to an impound lot and was deemed a total loss by the Insurance Company. The contact sustained a concussion and neck injury and was taken to the hospital for medical assistance. The dealer was not contacted. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11746176

I am the issues as the recalls for the 2023 f350 The Problem: The Integrated Trailer Module (ITRM/ITM) may lose communication with the vehicle when it starts up, resulting in a loss of trailer brake function, turn signals, and stop lamps.

NHTSA ODI 11742862

The contact owns a 2020 Ford F-350. The contact received a notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealers were contacted; however, the parts were on back order until late September. Another local dealer was contacted (Kendall Ford of Anchorage|1950 Gambell St, Anchorage, AK 99501); however, the distance was far to great in a remote area. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11741602

The contact owns a 2020 FORD F-350. The contact stated while driving at an undisclosed speed, he had a loss of motive power and check engine warning light was illuminated when driving, almost causing an accident due to not being able to accelerate. The vehicle was taken to a dealer where it was diagnosed to have metal shavings in the combustion system. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the SSSC (Special Service Center assistance request) was declined by Ford agency (SSSC), due to the issue not having metal shavings although the dealer technician stated there were shavings. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 126,136.

NHTSA ODI 11739265

The component/system that failed or malfunctioned is the SCR (Selective Catalytic Reduction) NOx Catalyst Efficiency system, triggering DTC P20EE – SCR NOx Catalyst Efficiency Below Threshold (Bank 1). This issue began immediately after Ford Recall 24S78 (PCM software update) was performed on April 29, 2026 at Ferman Ford of Countryside. The truck had zero emissions or check-engine issues prior to the recall flash and was perfectly maintained to Ford standards with Howes diesel treatment every tank. The problem has been reproduced and confirmed multiple times by the dealer: After the May 4 PCM reprogram per TSB 21-2248 After replacement of both NOx sensors on May 5 (code returned in under 17 miles) After replacement of the DEF injector (code returned again) The dealer only performed one manual DPF regeneration instead of the two required by Ford SSM 49202 and pinpoint test RD15, and they did not complete the SCR Parameter Reset. They are now quoting an additional ~$2,000 out-of-pocket for a DPF replacement after partial goodwill assistance was approved. The vehicle has been repeatedly inspected and repaired by Ferman Ford. No independent inspection yet. Ford Customer Service has been contacted and partial goodwill was approved, but significant out-of-pocket costs remain. Warning lamps/messages (Service Engine Soon light + “exhaust emission control system is not operating as expected”) first appeared immediately after the April 29 recall PCM flash and have continued ever since. Safety risk: A loss of motive power, entry into limp mode, or reduced power while driving could result in a crash or inability to maintain highway speed. This appears to be a direct consequence of the Recall 24S78 PCM software update tightening emissions monitoring. All repair orders, photos of warnings, and supporting documents are attached for your review. There is 12. I was not able to upload the last of the documents.

NHTSA ODI 11736551

This is a supplemental complaint to ODI Number 11730675 filed on April 16 2026. I am adding the following critical information: I am filing this complaint in relation to Ford's NHTSA Consent Order regarding recall compliance. My 2020 F-350 VIN [XXX] was built at Kentucky Truck Plant in March 2020 — within the exact production window of Safety Recall 22S22. My transmission has failed with the exact defect mechanism described in 22S22. My VIN was excluded from the recall FSA list despite matching build date, plant, and identical failure mode. I am requesting this complaint be reviewed in the context of Ford's consent order obligations regarding proper recall scope. Ford Customer Care Case Number: XXX-XXX." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11731728

Vehicle experienced sudden, unexpected downshifting and loss of gear engagement while driving. On multiple occasions the transmission slipped out of gear without warning, including while attempting to pull into traffic, creating an immediate life-threatening safety hazard. Vehicle was unable to maintain gear selection and would unexpectedly lose drive power. These failures match the exact defect described in NHTSA recall 22V256000

NHTSA ODI 11730675

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel), 25V626000 (Steering), and 25V686000 (Back Over Prevention); however, the parts for two of the recall repairs were not yet available. The local dealer was made aware of the recalls and confirmed that parts for two of the recalls were not yet available; however, parts for the steering column recall were available. The vehicle was taken to the dealer, where it remained for two months. The contact was then informed that parts to repair the vehicle were unavailable, and the contact was informed to retrieve the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and provided the same information as the dealer. The contact had not experienced a failure.

NHTSA ODI 11729685

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.

NHTSA ODI 11729379

The contact owns a 2020 Ford F-350. The contact stated that while parked and turned off, he observed a loud explosion noise while he was inside his residence. The contact stated that he left his residence to investigate, and he observed the front of the vehicle and the cabin of the vehicle engulfed in flames. The fire department was called, and they extinguished the fire. Medical attention was not needed. A police report was filed. The vehicle was not diagnosed, repaired, or moved. The manufacturer was notified of the failure. The failure mileage was 170,000

NHTSA ODI 11729409

Box Separation from the box side to the box rear. box integrity compromised. Truck has always been used under the capacity ratings. I have 2 ford doing the same thing.

NHTSA ODI 11727050

I am the owner of a 2020 Ford F‑350 equipped with the 6.7L Power Stroke diesel engine. My vehicle is subject to an open safety recall, NHTSA 24V957, involving the high‑pressure fuel system. I have been informed by an authorized Ford dealer that there is currently no effective repair remedy available. While I have not experienced loss of power, my vehicle has exhibited abnormal transmission shifting behavior beginning around 40,000 miles. This concern was documented by the dealer and described as normal operation. The condition persisted and was documented again around 60,000 miles, although the dealer stated they could not replicate the issue. Given the unresolved safety recall and ongoing powertrain behavior, I am concerned about vehicle safety, drivability, and long‑term reliability, and I am submitting this complaint to document the risk before a safety‑related failure occurs.

NHTSA ODI 11725831

Vehicle produced symptoms over time: Loss of Ford Pass connectivity, Inconsistent turn signal function, occasional dashboard alarm for Open Driver Door while driving, unwarranted security alarm triggers when still at home. Second to last incident was an unwarranted security alarm that triggered, and was unable to be stopped by use of the security controls (lock/unlock, alarm key button). Horn "wore out" as if fuse burned. Disconnected battery to stop. Two days later, after reconnecting the battery I drove the vehicle, Horn was not functional, and I was unable to stop the engine. Once started, the vehicle did not turn off, even with key completely removed from ignition switch. This was repeatable, every ignition cycle, thereafter. I drove to the dealer, that morning. The dealer mechanic was required to shut off the engine. Dealer mechanic diagnosed failed Battery Junction Box. After Repair, Mechanic diagnosed faulty Body Control Module. Dealer mechanic also recommended replacement of full "Main" wiring harness, interconnecting the two. The cause for all failures was corrosion and electrical shorts due to water ingress. I am aware Ford has issued numerous TSBs and recalls for faulty BCMs, in the same age range as this vehicle. Also, TSBs for water intrusion into the BCM. The mechanic took photos of corrosion on both the BCM and main wiring harness. My prior vehicle was a 2011 Ford F-150, with the same 6.2L engine. No such faults were experienced up to Nov. 2023 sale. Photos of the corrosion on main wiring harness and BCM attached. Dealer has possession of the vehicle. Repairs in progress. Ford has declined support for faulty components; Recalls not associated with this vehicle. Estimated repairs to date on 6 year old vehicle on critical electronics in excess of $7,000.

NHTSA ODI 11723712

Truck started jerking and shifting hard when driving. Contacted ford and they said that they needed to do a software update. Did the software update and it got extremely worse not wanting to shift into gear. Take the truck to ford in November to have fixed said I needed a new tranny. My extended warranty approves a used one they put it in same thing happening. Send that one back and put another one in same issue with that tranny. It is now March and they cant find another used tranny to fix my truck. After reading many things online it comes down to the CDF drum the bushing/sleeve moves inside the drum. Ford is aware of this issue and has upgraded/revised a drum. Why is this not a recall issue?

NHTSA ODI 11723233

The contact owns a 2020 Ford F-350. The contact stated that while driving at 70 MPH, the vehicle went into LIMP Mode and unintendedly decelerated and shut off. The vehicle was towed to the residence, and a dealer was contacted. The contact associated the failure with NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL). The vehicle was towed to the dealer, and the contact was informed that the CP4 high-pressure fuel pump needed to be replaced. The engine was repaired, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the recall was on pause. The failure mileage was 270,000.

NHTSA ODI 11721445

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION). The contact stated that while driving at an undisclosed speed, the steering wheel was wobbly. The steering wheel detached from the housing four inches and independently moved up and down. The contact had not lost control of the vehicle. The contact was unsure if any warning lights were illuminated. The vehicle was driven to the dealer at slow speeds. The dealer determined that the steering column upper shaft had separated. The dealer informed the contact that the recall repair stated that the upper shaft would be repaired or replaced. The contact was informed that replacing the steering column was not part of the recall repair and the contact would be responsible for additional repairs. The vehicle was not yet repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the additional repairs. The failure mileage was approximately 100,000.

NHTSA ODI 11721549

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL) and 25V686000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact received a letter from the manufacturer stating that parts for NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), were available. The vehicle was taken to the dealer, where the contact was informed that while the software was being downloaded, the software update failed several times. The failure had occurred on several vehicles, and the dealer showed the contact that the service program update sent by the manufacturer to "Pause" and not to attempt any repairs starting February 02, 2026, until further notice. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

NHTSA ODI 11720486

A component has not yet failed but an existing recall (Ford recall 24S78 / NHTSA ID 24V957) describes the potential for loss of motive power increasing the risk of a crash. This recall was issued in December of 2024. I received a notice in January of 2026 that the repair was available, went to my local dealer and was told the recall had been paused on 02/03/2026 - no actual repair is currently available. I live full-time in my 2021, 20,000 lb., 5th-wheel RV and frequently tow it with no other option than my 2020 F350 with the open recall. To quote the recall document, "Ford has not issued instructions to stop driving your vehicle under this safety recall" but a loss of motive power is exponentially worse when towing a large load which is what this vehicle was purpose-built to do.

NHTSA ODI 11718642

Ford sent this recall letter in October, 2025. It’s unbelievable, and unacceptable that Ford would describe a “potential loss of steering control resulting in a crash or injury (or death). However we don’t instruct you to stop driving your vehicle. Parts to fix your defective steering column which could come apart in your hands while driving down the interstate with loved ones, or towing (full ton trucks are meant for heavy towing) won’t be available until 1st quarter 2026”. Are you serious? It’s now halfway through 1st quarter 2026, & still no follow up from Ford. How many people have to die, before the actuaries at NHTSA decide it’s time to put pressure on Ford to expedite this fix? I had no choice but to risk driving my truck 1,200 miles to Florida last week. Thankfully, we made it. However, I refuse to drive it any further as it’s parked in my driveway. I will not hook up my boat or horse trailer until Ford manufactures a new, safe part, and installs it in my truck’s steering to correct this deadly condition. What is NHTSA doing to pressure Ford to get this done? If you send me a standard, boiler plate answer like others have received “be patient, don’t call us, call Ford (and talk to their AI robot)” I will get together with others affected by this recall, and we will go to the media, and possibly higher, if that’s what it takes. Shame on you, claiming to be on the side of living people who just want to stay alive.

NHTSA ODI 11716226

Driving the vehicle at highway speeds (around 55mph). Driver hear a loud hum, lost power and needed to pull over. The rear axle housing grenaded and twisted the pinion clean off the rear axle. The truck was loaded with tools and pulling a trailer. However this load was well within the GVWR of the vehicle

NHTSA ODI 11715544

This recall has been going on for over three months. I have canceled vacations and other trips due to the severity of this recall. I haul a truck camper and I do disaster relief/recovery with several groups. I use my truck to get there and sleep in my camper due a lack of resources during a disaster. This recall has prevented me from responding. Ford has given no indication of when this is to be repaired.

NHTSA ODI 11711251

This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.

NHTSA ODI 11704106

The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine power failure warning light illuminated, and the engine seized. The contact stated that the failure had occurred while towing a small vehicle. The contact coasted the vehicle to the shoulder of the road, which was very unsafe. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed with high-pressure fuel pump failure, cylinder rod and head gasket failures. The contact was informed that the high-pressure fuel pump had exploded and sent fuel all over and into the engine. The contact was informed that the engine had failed due to a high-pressure fuel pump failure. The contact was advised to tow the vehicle to the dealer. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the dealer to schedule a diagnostic test. The failure mileage was approximately 138,527.

NHTSA ODI 11702986