What 254 owners told NHTSA about the 2020 Ford F-250 Supercab

Transmission stuck in 7th gear three times. Transmission failed and is not fixable. Transmission has to be replaced. Ford has several recalls on the transmission but my truck doesn’t fall under the VIN recall list.

NHTSA ODI 11509771

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the parts for the repair were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon the depression of the accelerator pedal without warning. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

NHTSA ODI 11504660

The contact owns a 2020 Ford F-250. The contact stated while driving 70 MPH, the vehicle experienced hard shifts while jerking. There was no warning light illuminated. The contact slowed down until the failure ceased. The contact then resumed normal driving. The contact stated that the failure had been reoccurring while driving at various speeds. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V256000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11501585

The contact owns a 2020 Ford F-250. The contact stated while driving approximately 60 MPH, the vehicle decelerated to 40 MPH and failed to properly accelerate. The contact also stated that while shifting into reverse or drive, the transmission seized in tenth gear and then shifted to sixth gear. The contact stated that he received an alert indicating to see Owner’s Manual. No warning lights were illuminated. The failure recurred. The contact then notified the dealer of the failure, and the contact was advised to drive the vehicle 500 to 1000 miles after reprogramming. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11499889

Transmission shifts into gear very harsh. While driving accelerator “gas pedal” stops working. Almost hit by other automobiles while leaving intersections or make turns do to sudden loss of power.

NHTSA ODI 11493431

This vehicle was a 2 year old used one owner truck purchased from a Ford dealership. The dealership repaired an issue with the transmission which was based on harsh engagement when putting the truck in gear forwards and reverse. 2 months after receiving the truck and being repaired, the issue is happening again. There is a service bulletin and ford is aware of the issue but is not currently doing anything about it. This is a defective transmission and poses a safety risk. The lurch is so hard that you have put all your weight on the brake pedal to put it in gear and hope nothing or no person is in front or behind the truck and the truck happens to lurch enough to cause damage or bodily harm. Contacted the ford dealership and they want to pull the transmission to find the issue but all parts and new transmission are on back order with no availability date. They need to do this in order to reach out to ford. However, they have a current truck that has been sitting in the shop for 6 months with no available parts. Called ford corporate and they are not willing to work with me unless the truck is in the shop. My only two options right now are to drive the truck and hope the transmission does not lock up on the highway due to a failure or let a truck that I am making payments on sit in the shop for an unknown amount of time. Ford is forcing me into continuing to drive the truck as is with the potential risk of a transmission completely breaking at anytime on the highway.

NHTSA ODI 11489597

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11484317

The components in questions is transmission. My sister had borrowed my truck. She put the truck in park and walked back inside to grab an item. Her dog ran out of the house and at that moment she realized the truck was rolling forward. Luckily they was a passenger in the passenger seat that was quick to act and climbed over the middle console and pressed on the brake. There is a video of the insistent. The passenger then confirmed the truck was In park and moved the selector to reverse then park then reverse and park again. Please note the truck was on relatively flat ground. Not a huge incline hill. The truck could have killed the dog or even ran over my sister in her pursuit to get her dog away from the truck. They problem was attempted to be recreated at the moment of the incident but wasn’t retractable at the time. I will be checking it every time I drive the truck from hear on. No one was hurt so a report wasn’t filed with the police nor was it taken to the dealer for inspection. There was no warning lights illuminated at the time. However The gear selector did show park. I’m unable to upload the video just segments of the video. There is a full video.

NHTSA ODI 11464745

While driving and coming to stop two times the transmission downshifted rough causing the wrench light to come on saying powertrain/ four-wheel drive fault. Had to have the vehicle towed to my home and make appointment to have vehicle looked at the next week. I have read other forums and many people have been stating the same exact thing has happened to them in the 17+ year super duty’s and ford has been secretly fixing the issue when customers bring vehicle in for oil changes or service. I also read that the transmission doing this causes metal shavings to end up in the fluid and clog lines. I feel this is a severe issue if I would have been towing, it would have caused an accident.

NHTSA ODI 11461844

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V087000 (Structure, Power Train) and 22V25000 (Visibility) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11461532

The contact's husband owns a 2020 Ford F-250. The contact stated while her husband was at a stop sign, the transmission seized in 2nd gear and the vehicle failed to respond while the accelerator pedal was depressed. The contact's husband stated that the check engine warning light illuminated and "wrench" symbol was displayed on the instrument panel. On another occasion, the transmission seized in 7th gear and the vehicle was unable to make it up an overpass. The vehicle inadvertently started to roll back down the overpass. The contact's husband also had alerts on the Ford Pass monitoring tool and received a “failure with PCM and 2nd gear bypassing during cycle" alerts on his cell phone. The contact drove the vehicle to a local dealer, where it was diagnosed with needing the transmission replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.

NHTSA ODI 11454116

Going down road cruise set in a 4 lane heavy traffic my truck dies like a light comes on and cars are bumper to bumper I’m trying to pull over my children are in the vehicle they go to crying scared finally I got half way off the road and got out and with few good peoples help pushed it out of the road I switched on and off the truck I could hear the pump near the tank making all kinds of noises I new then my fuel pump had went out

NHTSA ODI 11452800

Transmission will not shift and sends you into high rpms just for you to let out and eventually have to stop or put in neutral to sort of reset shifting. It also will, out of nowhere, not move when you hit accelerator. This happened to me several times pulling into traffic. Hit the accelerator to go only to have enough to get you in traffic and no more acceleration. A delay for up to 3-5 seconds. This was the most dangerous aspect of the truck. The other dangerous aspect due to transmission is that when putting in gear the truck would slam you forward. If you didn't have a firm foot on brake you would be slamming into whatever is in front of you. When I say form foot, I mean [XXX] near standing in it. It is in ford shop currently. Not sure what to do with this truck after I get it back. Been in shop 3 weeks without any update to what is wrong. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11434417

Severe hesitation when accelerating from a crawl. There is a definite issue with either the 10 speed trans or the throttle.

NHTSA ODI 11425611

On numerous occasions when trying to accelerate to merge into traffic, the throttle does not respond to the request for multiple seconds, then power is returned and truck lunges. This has caused merging traffic to not understand my intention and they overcompensate. This also happens when trying to overcome another vehicle, which could lead to inability and raises risk of not having enough anticipated lead time to overcome other vehicle.

NHTSA ODI 11425543

MOTOR HAS A NKOCKING TAPPING SOUND LIKE AND OLD SCHOOL TYPE WRITER AND GETS LOUD AT TIMES WHEN IDELING AND SOME TIME REALLY LOUD ANFTER DRIVING IT FO RW WHLLE, (DIESEL ENGINE DOESN'T SOUND LIKE THAT),FORD ENGINEERING AT FACTORY KNOWS WHAT THE PROBLEM IS BUT REFUSES TO ALLOW DEALERSHIP TO REPAIR IT AND REPLACE THE PARTS. TRANSMISSION HAD SNECOR AND VALVE BODY GO OUT CAUSED TRANSMISSION TO LOCK UP IN 10TH GEAR AND STALLING OUT. DEALERSHIP REPLACED THE PARTS WITH NEW ONES, BU TDID NOT CORRECT THE PROBLEM AND NOW STALLES AND SLIPPES WHEN SHIFTING GEARS, OR SOMETIMES SHIFTS SO HARD IT SHAKES THE TRUCK (F250 DIESEL). HAS A GRINDING NOISE WHEN DOWN SHIFTING FROM 5,4,3 GEARS. WHEN DRIVINING THE TRUCK AND GO TO PASS AROUND ANOTHER VEHICLE IS SLIPS GEARS ARE STALLES DOWN UNTIL IT CAN CATCH ITS GEAR TO GO HAPPENED SEVERAL TIMES. VEHICLE ONLY HAS 6,500 MILES ON IT AND WAS PURCHASED AUGUST 26, 2020 AND SHOULD NOT HAVE THESE ISSUES AND PROBLEMS. MOST OF ALL THE FACTORY ENGINEERS SHOULD NOT DENY THE DEALERSHIP TO FIX AND REPLACE WHAT IS WRONG AND CAUUSING THE LOUND AND UPNOGCHIS KNOCKING TICKING SOUND EVEN AFTER DOING A BLACK BOX FLIGHT RECORDER TO DETERMINE WHERE THE PROBLEM IS COMING FROM. THEY SAID TO KEEP DRIVING UNTIL ENOUGH COMPLAINTS COM IN TO HAVE A RECALL SENT OUR ARE UNTIL IT BRAKES AND GOES OUT. THIS IS A SAFETY HAZARD TO EVERYONE ON THE ROAD AND COULD POSSIBLY CAUSE HARM TO INISANT PEOPLE, SUCH AS MYSELF, MY FAMILY, AND OTHERS OUT ON THE ROAD. PLEASE HAVE THIS LOOKED INTO AND HELP GET IT TAKEN CARE OF.

NHTSA ODI 11413605

VEHICLE CLUNKS AND LUNGES FORWARD ON START UP (KEY & REMOTE START) WHILE IN PARK.

NHTSA ODI 11404810

WHEN SLOWING DOWN TO A STOP SLOWLY THE TRUCK BUMPS/CLUNKS AND SURGES. THIS IS INTENSIFIED IF THE TRANSMISSION IS WARM. ALSO WHEN GOING UP A HILL UNDER A LOAD THERE IS A GEAR NOISE FROM THE REAR OF THE TRUCK.

NHTSA ODI 11399880

VEHICLE DEMONSTRATES REPEATABLE UNCOMMANDED ACCELERATION WHEN SHIFTING FROM 2ND TO 3RD GEAR. ALSO DEMONSTRATES UNCOMMANDED ACCELERATION WHEN ENGINE BRAKING ENGAGES. OCCASIONALLY VEHICLE OPERATES AT A UNCOMMANDED HIGH IDLE OF 1200-1500 RPM VS THE NORMAL 600. MOSTLY HAPPENS WHEN SLOW MANEUVERING SUCH AS IN A PARKING LOT OR OTHER TIGHT SPACE. IT HAS HAPPENED EVER SINCE NEW AND IT HAS 5100 MILES ON IT NOW. PURCHASING DEALER SAID IT WAS NORMAL. OTHERS ARE REPORTING THE SAME ISSUE IN FORUMS ONLINE.

NHTSA ODI 11389163

TL* THE CONTACT OWNS A 2020 FORD F-250. THE CONTACT STATED THAT WHEN HE STARTS HIS TRUCK THAT WHEN THE VEHICLE SWITCHED GEARS, THE TRANSITION WAS ROUGH. THERE WERE SOME TIMES WHEN THE VEHICLE WOULD REMAIN STUCK IN A CERTAIN GEAR AND THEN HAVE A DELAY IN SHIFTING THUS PUTTING A STRAIN ON THE TRANSMISSION. WHEN THE CONTACT USED THE VEHICLE TO TOW THE ISSUE WAS EVEN WORSE. THE DEALER (GENE MESSER FORD LUBBOCK 6000 WEST 19TH, LUBBOCK, TX 79407 (806) 793-2727) STATED THAT ISSUE MAY BE WITH THE PCM AND PTM. THEY WERE GOING TO CHECK WITH THE MANUFACTURER AND GET BACK WITH THE CONTACT. THE CONTACT TRIED TO CALL THE MANUFACTURER BUT THE CALL DISCONNECTED. THE VEHICLE REMAINED UNREPAIRED. THE DEALER RECOMMENDED THAT THE VEHICLE CAN BE DRIVEN FOR NOW BUT NOT TO TOW ANYTHING. THE FAILURE MILEAGE WAS 3,900.

NHTSA ODI 11363576