What 254 owners told NHTSA about the 2020 Ford F-250 Supercab

The contact owns a 2020 Ford F-250. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission independently downshifted from tenth gear to first gear. The contact stated that while the gear shifter was in drive and the accelerator pedal was depressed, the vehicle lunged forward. The contact stated that while reversing, the accelerator pedal was depressed, and the vehicle jerked backward. The vehicle was taken to the dealer where it was diagnosed with a failed transmission CDF drum. The contact was informed that the transmission CDF drum needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 96,500.

NHTSA ODI 11639375

Manufacturer Recall Number22S22 NHTSA Recall Number22V256 For the past three years, I have been trying to get Gullo Ford in Conroe, TX to perform the recall repair mentioned above on my vehicle. Multiple times I have tried to call or visit the the dealership in person to schedule the repair. Every time I am told that they either do not have any openings and that they are booked for the full year, or do not have the parts to perform the recall fix. I am then told that they will contact me to schedule an appointment to perform the recall, however, each time I am never contacted back. To make matters worse, for maintenance that I paid out of pocket during this time frame, they gladly perform the work needed with no push back or delays. I am trying to determine what options I have at this point to ensure my vehicle recall is performed as I'm afraid it will eventually cause safety issues for me and my family.

NHTSA ODI 11639390

The collar on the transmission degrades around 105-130k miles on the new 10r140. Upon driving on the highway i completely lost power upon gear transitions and paused acceleration. After weeks of constant power loss i ended up completely losing 10th gear while hauling a trailer. While shifting from park to drive the entire truck would have a major jolt and jump forward. No warning lights came on during any of the events, even after an entire gear was lost. The mechanic had this happen to him while driving it and had to completely replace the entire transmission at 117k miles. This was an extremely dangerous event while at highway speeds losing power. This is also somewhat of a well know problem (certainly with the 1/2 ton version of this same transmission). This should be recalled.

NHTSA ODI 11637149

Truck lunges forward when at stop light, in drive and foot on the brake. Almost rear ended another driver. Did this several times. Also, when merging on highway and try to pick up speed the truck bogs down and hesitates almost got into two accidents because of this. Also loud clunking and banging on start up and when idling.

NHTSA ODI 11633469

The contact owns a 2020 Ford F-250. The contact stated that when driving, at various speeds, the transmission would do a hard shift, giving a jerking sensation. No warning lights illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the dealer and to the NHTSA Hotline to file a safety complaint. The failure mileage was 70,000.

NHTSA ODI 11632396

The contact owns a 2020 Ford F-150. The contact stated that while accelerating from a stop, the vehicle lurched forward and hesitated to accelerate. Additionally, while driving at various speeds, the transmission randomly shifted gear and the gear selector failed to match the gear selection. During the failure, the check engine warning light was illuminated, and the “WRENCH” symbol was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V197000 (POWER TRAIN). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000.

NHTSA ODI 11618838

THis vehicle was purchased new from Ray Varner Ford, CLinton TN. Ford issued a Safety REcall notice for insulating material contacting the driveshaft. I took this vehicle to Varner who said they inspected it but found no defect. Last year, the vehicle was seen by the Ford Dealer in St Augustine FL, who told me the Safety Recall had not been addressed. When I explained that Varner had (at least claimed to have)_ inspected it, the Rep said "if so , they didnt enter it into the computer system." I have contacted Ford who essentially ignored the matter.

NHTSA ODI 11617926

The contact owns a 2020 Ford F-250. The contact stated while accelerating, the vehicle was shaking and vibrating abnormally. Upon inspection, it was discovered that the rear axle housing was deformed. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V536000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 69,000.

NHTSA ODI 11604301

While driving at various speeds the transmission/powertrain has jerking shifting, loss of power, inability to increase speed, hesitates in speed, hard shifting, clunking noises. It hesitates from 4th to 5th gear, hesitates from 9th to 10th gear, and will drop from 10th gear straight down as low as 4th gear with the RPMs of the engine going dangerously high.

NHTSA ODI 11604095

The contact owns a 2020 Ford F-250. The contact stated while driving at various speeds, the vehicle lost motor power at approximately the 7th gear. The Ford wrench warning light had illuminated. The vehicle was taken to a local dealer where it was diagnosed that the transmission had failed. The vehicle was not repaired. Upon further investigation, the contact related the failure to Ford's customer satisfaction program 21B03. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

NHTSA ODI 11602883

Gears would delay upshift. Stopping would accelerate as approaching stop light.

NHTSA ODI 11598639

The contact owns a 2020 Ford F-250. The contact stated that while in drive(D), the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was pumped gradually, and the vehicle accelerated as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who retrieved DTC code: P0685. The contact was informed that the PCM relay needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 91,000.

NHTSA ODI 11587848

The transmission shifts hard both up and down. There was a Ford Customer Satisfaction Program 21B03, for which I never received. I contacted Ford and was told that since the program had expired there was nothing they could do. However, this is a known issue that Ford has admitted. This is a safety hazard because the transmission jumps around to various gears. If a vehicle is following and the transmission chooses a gear that is lower than appropriate, the tires will lock until the appropriate speed is reached for that gear.

NHTSA ODI 11585443

The contact owns a 2020 Ford F-250. The contact stated while driving at undisclosed speeds, the transmission was shifting hard, and the vehicle was jerking. The failure recurred intermittently while the contact waited for the recall repair. The contact was notified of NHTSA Campaign Number: 22V256000 (Power Train) and the recall was repaired; however, the dealer notified the contact that the valve body in the transmission was failing. The failure recurred after the contact came to a stop, and the vehicle shifted hard from tenth gear to first gear. The maintenance required message was displayed. The vehicle was restarted, and the vehicle was taken to the dealer where the valve body was replaced; however, the vehicle was diagnosed with a clutch pack failure. The vehicle was not repaired. The failure mileage was approximately 105,000.

NHTSA ODI 11583167

The transmission went out at 115000 miles. There is metal all in the pan and damaged the valve body. After valve body replaced the transmission still would not go into gear correctly and its an internal failure known to occur in the 10-speed 2020 10r140. This needs to be a recall.

NHTSA ODI 11575263

Delayed shifting are not shifting at all they reset the transmission numerous times but still having the same issue. It’s all part of the adaptive learning transmission system that Ford has.

NHTSA ODI 11573679

BUSHING SLIDING DOWN THE CDF CLUTCH HUB CAUSING FLUID PRESSURE TO BLEED BY ON SEALING RING CAUSING MULTIPLY/POTENTIAL PROBLEMS. VECHILE WAS INSPECTED BY FORD AFTER GOING IN FOR A RECALL THAT WAS ALREADY ON THE TRANSMITION DUE TO THE PLANETARY 4 ASSEMBLY AND THIS PROBLEM WAS FOUND. THE RECALL DIDN'T FAIL THIS PART DID AND PUT DEBRIS THROUGHOUT THE TRANSMITION. WHEN TAKEN IN, IT HAD A HARD SHIFT WHILE DRIVING AND WHILE PUTTING IT IN GEAR. TRUCK HAS 98,500 MILES, BUT HAD BEEN DOING THIS FOR ABOUT 5 TO 6 MONTHS. FORD REQUIRED US TO DROP OF THE TRUCK FOR 4 TO 6 WEEKS BEFORE THEY WOULD LOOK AT IT. WE COULDN'T MAKE AN APPOINTMENT FOR THE RECALL.

NHTSA ODI 11569141

The truck slips out of gear for no reason, suffers very hard shifts causing the truck to jerk, and skips gears making it impossible to drive safely. Also, I lost power on the freeway several times and the truck would up shift and down shift erratically causing issues maintaining speed in traffic. I took the truck to the Ford dealer and was told I needed a new transmission. Ford has issued a recall for the Diesel truck with this transmission but refuses to repair other trucks with the same faulty transmission. This truck costs almost $60,000 new, was built in January 2020 with a faulty and dangerous transmission but ford is refusing to help their customers.

NHTSA ODI 11564832

Transmission failed after 106k miles, incurring $7k of repair costs. The failure caused the vehicle to seriously hesitate and could have resulted in an unexpected slow down while driving. There was no warning ahead of time outside slight hesitation on accelerating which my auto repair shop determined was spark plug related. Then suddenly when driving my son home from a friends house the check engine light came on and hesitation was significant on 12/23/23. There are several bulletins regarding the 10 speed transmission in Ford Trucks and Expeditions, I've owned several Ford Trucks in the past and never had a transmission fail after 100k miles, conveniently after the warranty. These trucks should go 150-200k before having major mechanical issues. Ford will not recognize the issue and do the right thing ie: a full recall.

NHTSA ODI 11562544

The contact owns a 2020 Ford F-250. The contact stated while driving at various speeds, the vehicle shuddered from the front end to the rear end. The contact stated that the failure diminished while decelerating. The contact was able to continue driving. The contact stated while driving 70 MPH, the failure recurred increasingly. The contact stated that the failure decreased while decelerating, and he was able to continue driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 38,000.

NHTSA ODI 11551070

The contact owns a 2020 Ford F-250. The contact received notification of Recall 22E-004, after which the vehicle was repaired. The contact stated that while driving at an undisclosed speed and towing a camper, he became aware that the vehicle had lost significant motive power and was struggling to tow as expected. No warning lights were illuminated. The vehicle was taken back to the dealer, who advised that the vehicle had been reprogrammed according to Ford's specifications. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 8,000.

NHTSA ODI 11542136

You are driving and when the transmission goes to change gears it has like a dead spot in it an hesitates sometimes a couple seconds sometimes a little longer but it could cause you yo get rear ended then it will kick in real rough and go . There are recalls on the ford trucks transmission but not for my year of truck but its the same transmission the 10 speed and its doing the exact say thing as the complaints in the recall. I took it up around two months after i bought it and they told me this is how these trucks shift that is not correct at all . My warranty has just ran out and ford does not want to stand behind it. They should be made to cover any truck with this transmission in it just not certain trucks .

NHTSA ODI 11533194

About a year after I purchased the truck, the transmission started shifting extremely hard on occasion making a loud bang and the truck lunges on the shift. The truck shifts so hard on occasions that it sounds like it could explode. Transmission failure could cause numerous safety issues for myself, passengers and other drivers; flying parts sudden stop and/or loss of control while driving to mention a few. I have mentioned the shifting problem on at least two occasions when the truck has been at a Ford dealership for regular maintenance but I was told it not shift hard for them and that nothing is wrong with it. I am 71 years old and worked on vehicles all my life and the occasional extremely hard shifting is not normal and is an indicator to me that something is not right. No warning lights come on prior to, during or after the hard shift to my knowledge. I have read numerous complaints by other F250 owners, recalls to repair Gen 1 trannys and in a lot of instances the Gen1 transmission was replaced with Gen 2. I would prefer a “new” transmission. Thank you.

NHTSA ODI 11532116

The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V256000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11527229

Transmission locks rear wheels when it shifts 3rd to 4th gear nearly caused accident. Cannot get parts to repair for 6 months or more. Can on get a rebuild for $5500. Plus labor. I see hundreds of complaints on this transmission not good for an $85.000 truck VERY UNSAFE

NHTSA ODI 11511280