What 1,479 owners told NHTSA about the 2020 Ford Escape Gas

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11725169

The contact owns a 2020 Ford Escape. The contact stated that while driving 70 MPH, the engine was running rough, and the vehicle unexpectedly decelerated to 25 MPH. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with coolant intrusion into the engine, causing the cylinder head to crack. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11724903

I am reporting an Ineffective Remedy for Recall 22S21. The vehicle was 'inspected' in 2022, but the original defective part (Date Code 2020) remains and is now leaking oil onto hot engine components, creating the fire risk the recall was intended to prevent. The dealership (Ford [Dealer Name]) is refusing to honor the recall and is demanding 500 to address a safety defect. This is a violation of 49 U.S.C. § 30120. The vehicle is exhibiting the exact failure symptoms described in Safety Recall 22S21 (NHTSA 22V-191): active oil leakage in the engine compartment. While the dealership refuses to perform a 'no-charge' forensic teardown, I have documented a 2020-dated oil separator still on the vehicle despite a 2022 'Completion' notice in the Ford OASIS system. The presence of oil in the turbocharger is a documented consequential result of high crankcase pressure caused by this failed component.

NHTSA ODI 11724977

Thumb was deeply cut using gear shift selector knob due to peeling chrome on the knob.

NHTSA ODI 11724275

The contact owns a 2020 Ford Escape. The contact received a recall notification, NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part for the recall repair was unavailable. The contact stated that after eight months, parts were still unavailable for the recall repair. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11724130

Sunroof Shade hangs down and blocks vision. The retractable shade does not roll up onto rod in the roof. Shade slides back and hangs down blocking all vision for driver to look in review mirror. Dealer will not cover any expense for repair under any warranty or extended warranty. I have taken it for service quotes to two different Ford Dealerships. No prior warnings. The retractable shade just did this after pushing the button one time.

NHTSA ODI 11723928

Liftgate hinge cover loose on car but not under the recall. Caused back glass to shatter while driving

NHTSA ODI 11723476

The car has been jerking and shuddering and losing power when I accelerate. Was told it needs a new transmission.

NHTSA ODI 11723542

My vehicle has been in the shop since December due to the turbocharger needing to be replaced. Through this site I found the fuel injector recall which I had to fight ford to evaluate. My vehicle had 2 cracked fuel injectors. I have been fighting with ford that everything I read states that this can damage the turbocharger. I am not sure if this is theright organization to look for help but I need to try.

NHTSA ODI 11723643

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked and started, there was a loud sound coming from the vehicle while reversing. The contact stated the sound started shortly after the vehicle was purchased. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,800.

NHTSA ODI 11722978

One day just had a ton of issues. Sometimes when vehicles is started it will not go into drive or reverse. Rpm’s respond to gas pedal like the vehicle is in park or neutral with little resistance. CEL 4WD hill start and maybe another light alert come on when the vehicle starts. When this first began to happen there was a rev condition between 1st and 2nd gear, car hesitated to shift. When auto start stop would engage it would not move forward. Eventually the car may catch gear and begin to move under its own power again. Brought it into a car repair shop and was told I needed a whole new transmission. Said it could have been from the transmission fluid leaking in the car from a previous recall on my car. Car is only at 66,000 miles.

NHTSA ODI 11722754

Wiper started going at a regular pace even when the speed was set to max or slow now the wiper won't go up. Looks like the wiper motor has gone bad and this seems to be the same issue with the recall put in place recall number 26s14.

NHTSA ODI 11722470

System failures with lights and warnings include: hill start assist, All wheel drive fault, precollision assist, advanctrac. Rear differential and AWD module had to be replaced. Car has 57,000 miles on it and is a 2020. Safety is put at risk with a failing rear differential. There were minor vibrations that could've turned into wheel lock. All of the different drive modes were unavailable, and with heavy snow and ice in the area where I live, it made driving more difficult. The car was diagnosed and 2 dealers and one independent service center and the work was ultimately done at a dealer because the all wheel drive module has to be programmed.

NHTSA ODI 11722514

The door locking mechanism on the front driver and passenger side door fails to operate. When attempting to lock vehicle the front doors will make a sound attempting to lock but does successfully lock the doors. Safety is put at risk because anyone can enter the vehicle without a key at any time. Problem has not been inspected by manufacturer or independent service advisor. Has not been inspected by manufacturer, police, insurance representative, or others. No warning of problem prior to failure. Problem first appeared after Ford dealer performed customer satisfaction program 23B56 for the front door check-arm reinforcement welds that can crack and pull away from door structure.

NHTSA ODI 11722356

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline). The contact stated that while the vehicle was turned off and being refueled, and the vehicle failed to start as intended. The contact observed a strong gasoline odor inside the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

NHTSA ODI 11721944

My recall was dated last march 2025. Its almost 1 year and they havents fixed the car yet. It has a recall on fuel injectors.

NHTSA ODI 11722139

UNKNOWN When I start my car for the 1st time that day & start to back up with my foot on the break, the back end of my vehicle makes a loud groaning sound.

NHTSA ODI 11721271

When I attempted to open the panoramic sunroof shade, it became stuck and was drawn into the roller housing, where it is now fully lodged and cannot be retrieved. Repair estimates are in the thousands of dollars because correcting this issue requires removal of the headliner and extensive labor to access and replace the shade assembly. This failure has been reported by numerous other owners, particularly on the 2020 model year, with many describing the same outcome and similarly high repair costs. There was no indication that any component was compromised, no warning once the part detached, and no safety mechanism to prevent the shade from operating while obstructed.

NHTSA ODI 11721160

Faulty Fuel injector

NHTSA ODI 11721179

My car shut down from a new engine block recall or mandate. Has been in the shop for four months with no eta on when it will be done. This is my only way of transportation.

NHTSA ODI 11720604

Both front doors started making a severe cracking noise and are difficult to open and close. The popping noise grows more severe with time. The problem has caused major functions with the entire door alignment to include the driver's side windows to malfunction, refusing to go up or down if the door is opened or closed to often. My car is less than 5 years young with less than 27,110 local miles, one owner, purchased new 2020 and shouldn't be falling apart.

NHTSA ODI 11720712

When opening the driver door, it pops and sometimes won't close or open all the way because of the door check arm bracket.

NHTSA ODI 11720788

The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 25V829000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. While starting the vehicle, the engine made a choking sound. The failure was more prevalent after fully refueling the vehicle. While driving at undisclosed speeds, the vehicle was shaking abnormally. While approaching a red light and attempting to stop, the vehicle shut off unintendedly. The vehicle was restarted, and the contact pulled over to the side of the road, where the vehicle started to shake. The contact waited for a while before restarting the vehicle. When the vehicle was restarted, the engine started choking and the vehicle shut off. The vehicle was restarted after a while and driven to the residence. The next day, while starting the vehicle, the engine was choking, and the vehicle was vibrating abnormally. The contact decided not to drive the vehicle to prevent the failures from occurring while driving. The dealer was contacted and informed that parts were not available for the recall repair. The contact was informed that any diagnostic test or repair would be out-of-pocket. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,014.

NHTSA ODI 11720332

Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem

NHTSA ODI 11719432

For months, I have had restraints indicator lamp warning, specifically for the driver seatbelt buckle sensor circuit, as well as one notification for a fault with the occupant classification system which includes air bags and safety belt buckle pretensioners. It is going to cost over $600 to fix the driver belt alone. As this is part of the safety features of a car, I do not feel as though the consumer should be responsible for this. It seems as though it should fall on that of the manufacturer

NHTSA ODI 11719042