What 5 owners told NHTSA about the 2020 BMW 7 Series Hybrid Sedan

The contact own a 2020 BMW 740I. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11747110

On [XXX], while driving on a busy boulevard in Wilmington, Delaware, my 2020 BMW 750i suddenly lost all power (engine and electrical) without any warning. The vehicle completely shut down in traffic, creating an extremely dangerous situation. There were no warning lights or messages before the failure. I called BMW Roadside Assistance for help but was informed that because my warranty had just expired, they canceled the tow truck that was already en route and turned it away. This left me stranded in a live traffic lane until I could arrange my own tow service from Geico. I called Wilmington Police for assistance and eventually had to run a couple of blocks to flag down a police vehicle that arrived and dropped several flares behind my vehicle. The vehicle was later inspected at Union Park BMW (Wilmington, DE), where the technician stated that the failure was due to a defective cell in the main battery. This experience has made me very nervous to drive the car again, as a total loss of power without warning could lead to a collision or injury. I believe this represents a serious safety defect in the vehicle’s electrical or battery system and should be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11692612