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What 9 owners told NHTSA about the 2019 Mercedes-benz Sprinter 4500

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (9)Crash / fire / injury (2)Driver assistance (3)Electrical system (3)Speed control (2)Transmission & drivetrain (2)Backup camera & sensors (1)Body & structure (1)Equipment (1)Lane Departure (1)Steering (1)

2 of 9 complaints match · Transmission & drivetrain · clear filters

Jan 4, 2025Transmission & drivetrain

At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or near traffic. It eventually goes away after shifting back and forth to park/reverse/neutral and trying to rev the engine. But it's inconsitent, infrequent and not particularly easy to reproduce.

NHTSA ODI 11634134

Mar 25, 2021Transmission & drivetrainCrash

ROLLAWAY FROM PARK. VEHICLE ROLLED FORWARD AND COLLISION AT RIGHT FRONT.

NHTSA ODI 11404894

Working with the data? Download all 9 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Sprinter 4500 verdict →