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What 9 owners told NHTSA about the 2019 Mercedes-benz Sprinter 4500

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (9)Crash / fire / injury (2)Driver assistance (3)Electrical system (3)Speed control (2)Transmission & drivetrain (2)Backup camera & sensors (1)Body & structure (1)Equipment (1)Lane Departure (1)Steering (1)

1 of 9 complaints match · Steering · clear filters

Feb 1, 2021SteeringElectrical system

TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT. THE ISSUE HAS BEEN IDENTIFIED AS A FAILED ELECTRIC ACTUATOR.

NHTSA ODI 11390987

Working with the data? Download all 9 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2019 Mercedes-benz Sprinter 4500 verdict →