What 721 owners told NHTSA about the 2019 Jeep Wrangler 2-door

2019 JEEP WRANGLER JL SPORT-STEERING ISSUES I HAVE HAD MY 2019 JL A LITTLE OVER A YEAR NOW AND HAVE BEEN EXPERIENCING CONCERNS WITH THE STEERING SINCE I DROVE IT HOME. BEING A FIRST TIME JEEP OWNER, INITIALLY I THOUGHT MAYBE THAT WAS JUST THE WAY IT WAS SUPPOSED TO DRIVE. AFTER A FEW MONTHS, IT JUST DIDN'T SEEM RIGHT TO ME THAT A BRAND NEW JEEP COULD BE THIS SLOPPY IN THE STEERING. THERE IS A TON OF PLAY IN THE STEERING WHEEL WHICH MEANS CONSTANTLY OVER-CORRECTING TO STAY IN A LANE. IT IS NOTICEABLE AT ALL SPEEDS BUT EVEN MORE SO AT HIGHWAY SPEEDS. I FIND THAT I CANNOT TAKE ONE HAND OFF THE WHEEL AT ANYTIME WHILE ON THE HIGHWAY BECAUSE IT CAN WANDER. THIS IS AN EXHAUSTING WAY TO DRIVE NOT TO MENTION THE CONSTANT BUMP STEER THAT HAPPENS WHEN GOING OVER ANY MINOR BUMP OR HIGHWAY OVERPASS. IT'S NERVE WRACKING DRIVING IN TIGHT LANES ON THE HIGHWAY AND ESPECIALLY IN CONSTRUCTION ZONES. IT'S TO THE POINT THAT I HONESTLY DON'T FEEL SAFE DRIVING IT AND NEITHER DOES MY BOYFRIEND. I HAVE BROUGHT THIS UP NOW AT TWO DIFFERENT DEALERSHIPS FOR A TOTAL OF 5-6 TIMES. THE MOST RECENT RESPONSE WAS, "THAT'S JUST THE NATURE OF THE BEAST". I'M SORRY BUT THAT IS NOT ACCEPTABLE. THE FIRST DEALERSHIP PUT MY DAMPER RECALL PART IN UPSIDE DOWN AND SO I DROVE ON AN UPSIDE DOWN PART FOR 5 MONTHS BEFORE I EXPERIENCED THE DEATH WOBBLE ON THE HIGHWAY. AFTER THAT INCIDENT I TOOK IT TO A DIFFERENT DEALERSHIP WHO PUT IN A NEW DAMPER THE CORRECT WAY BUT STILL EXTREME LOOSENESS IN THE WHEEL AND WANDERING ALL OVER THE ROAD. THE MOST FRUSTRATING THING IS THAT THE DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE JEEP AND IT'S SAFE TO DRIVE YET THERE ARE 1,000'S OF REPORTS HAVING THE SAME STEERING ISSUES AS ME. THIS IS MY SECOND TIME OPENING A CASE WITH JEEP CARE HOWEVER I'M NOT HOPEFUL THAT THEY WILL HELP AT ALL.

NHTSA ODI 11338413

PURCHASED A NEW JEEP WRANGLER SAHARA UNLIMITED 6/22/2020 WITH 340 MILES. THE STEERING IS VERY LOOSE, 1 1/2-2" OF FREE PLAY IN STEERING WHEEL, NEAR IMPOSSIBLE TO KEEP THE VEHICLE IN THE LANE, THE LOOSENESS IS NOTICEABLE AT ALL SPEEDS, BUT BECOMES HARDER TO CONTROL AT HIGHWAY SPEEDS. I HAVE BEEN IN THE NEW CAR BUSINESS FOR 34 YEARS AS A SERVICE MANAGER, 6 YEARS WITH JEEP, AND THE STEERING GEAR HAS SLACK IN IT. THE JEEP WAS SCHEDULED TO BE REPAIRED 6/7/20, AFTER BEING AT THE DEALERSHIP ALL DAY, IT WAS DELIVERED BACK TO ME, AND TOLD IT WAS NORMAL AND "JEEP LIKE". I SHOWED THEM A VIDEO OF ME DRIVING AT 55 MPH AND MOVING THE STEERING WHEEL SIDE TO SIDE 2" WITH THE JEEP STAYING IN A STRAIGHT LINE, UNSAFE AND UNACCEPTABLE, I COMMUTE 110 MILES A DAY IN THIS VEHICLE.

NHTSA ODI 11338264

THIS VEHICLE WAS BOUGHT USED ON 5/17 IT WAS THE DEALERSHIPS RENTAL BEFORE.DRIVING FOR THE FIRST TIME ON THE HIGHWAY ON 6/19 AT HIGHWAY SPEED VEHICLE HAD SUDDEN DEATH WOBBLE IT WAS SCARY FEELING THE WHOLE FRONT END OF THE JEEP SHAKE SIDE TO SIDE. MADE IT HOME SAFELY AND SAW THE V41 RECALL WAS INSTALLED INCORRECTLY. I TOOK IT TO THE DEALERSHIP ONCE THEY WERE OPEN ON 6/22 AND WAS TOLD IT WAS DEATH WOBBLE AND GIVEN A RENTAL CAR. ON 6/24 I WAS TOLD THE PART NEEDED IS ON BACKORDER. INCLUDING A PICTURE SHOWING THE PART WAS INSTALLED WRONG . THEY ALSO SAID IT WAS INSTALLED ON 9/19 WHEN THE UPDATED INSTRUCTIONS WERE SENT OUT ON. 6/19 AND CLEARLY MANAGED TO INSTALL INCORRECTLY. THIS IS A SAFETY ISSUE. THE STEERING DAMPER FIX IS JUST THAT A BANDAID NOT A ACTUAL FIX AT ALL SINCE THERE ARE REPORTS OF IT HAPPENING AFTER IT'S INSTALLED . MY JEEP IS ALL STOCK. *TR

NHTSA ODI 11331049

BATTERY HAS GONE COMPLETELY DEAD THREE TIME IN TWO MONTHS. ABSOLUTELY NOTHING LEFT ON OR PLUGGED IN. CANNOT START BY JUMPING. I HAVE BEEN DRIVING VEHICLE 6.2 MILES AT LEAST EVERY OTHER DAY TO TRY AND KEEP THINGS WORKING, TO NO AVAIL. DEALER REPLACED BATTERY ONE TIME, BUT WENT DEAD LESS THAN A WEEK LATER. *TR

NHTSA ODI 11330798

WHEN THE OUTSIDE TEMPERATURE IS HOT ENOUGH AND THE A/C IS TURNED ON THE COOLING FAN NOISE BECOMES EXCESSIVE. IT'S A KNOWN ISSUE WITH JEEP. THERE'S AN ACTUAL TSB SPECIFICALLY FOR THIS NOISE. TSB 18-041-18 REV B. WHEN I TOOK MY JEEP TO THE DEALER TO REMEDY,I WAS TOLD THAT MY JEEP WASN'T PART OF THAT TSB AND THE ADMITTED NOISE WAS NORMAL. IF THERE'S A TSB OUT FOR THIS CONDITION,HOW IS IT NORMAL? THAT MEANS ON SOME JEEPS IT'S NOT NORMAL? WHAT'S THE CRITERIA FOR IT TO BE NOT NORMAL? *TR

NHTSA ODI 11330667

WE PURCHASED OUR 2019 JEEP WRANGLER IN MAY 2020. WE NOTICED AN ISSUE WITH THE STEERING BEING VERY "LOOSE" WHILE DRIVING AT VARIOUS SPEEDS IN CITY AND ON THE HIGHWAY. A SLIGHT CORRECTION TO THE WHEEL MAKES A HUGE DIRECTIONAL CHANGE WHILE DRIVING. THE JEEP SEEMS TO HAVE A MIND OF ITS OWN. WE MENTIONED THIS TO THE DEALERSHIP A WEEK AFTER PURCHASING THE JEEP AND WAS GIVEN THE EXPLANATION THAT IT IS A JEEP AND MADE FOR OFF-ROADING...IF THEY LOOK AT IT (UNDER WARRANTY) WE WOULD BE RESPONSIBLE FOR A DIAGNOSTIC CHARGE. SINCE THEN WE HAVE DONE SOME INVESTIGATING AND FOUND EXACTLY THE SAME COMPLAINTS AS WE ARE EXPERIENCING. THE JEEP IS UNSAFE TO DRIVE AND A SOLUTION NEEDS TO BE FOUND BEFORE SOMEONE GETS SERIOUSLY HURT AND/OR DIES.

NHTSA ODI 11329891

VEHICLE WANDERS INSIDE OF LANE AT HIGHWAY SPEEDS. CONSTANTLY NEEDS REDIRECTING OF STEERING WHEEL TO KEEP DIRECTION STRAIGHT. STEERING FEELS LOOSE. DEALERSHIP SAYS THAT THIS IS THE WAY IT IS WITH JEEP WRANGLERS. FEELS UNSAFE. *TR

NHTSA ODI 11329765

WE STARTED OUT OUR ISSUES WITH THE JEEP ABOUT A MONTH AFTER WE GOT IT. THE STEERING STABILIZER HAD A RECALL AND WE HAD MULTIPLE TIMES THAT THE STEERING WENT INTO A WOBBLE. AFTER THE STABILIZER WAS REPLACED TWO TIMES, THAT PROBLEM SEEMED TO HAVE WENT AWAY. OUR NEXT PROBLEM STARTED ON OUR WAY HOME. IT NOW DRIFTS ALL OVER THE ROAD, WE ARE CONSTANTLY HAVING TO COUNTER ACT THE MOVEMENT. *TR

NHTSA ODI 11329673

WHEN DRIVING MY JEEP STEERS ITSELF YOU'RE THE RIGHT. MAKING ME HAVE TO HOLD ON TO THE STEERING WHEEL TIGHTER. DOES NOT STAY IN A STRAIGHT LINE WHILE DRIVING. *TR

NHTSA ODI 11329398

STEERING IS VERY LOOSE. JEEP WANDERS ON ROAD REQUIRING CONSTANT STEERING CORRECTIONS. WHEN DRIVING AS LOWER SPEEDS ON BACK ROADS, KEEPING THE JEEP IN PROPER LANE BECOMES A CHORE. I HAVE TAKEN THE JEEP TO KELLER BROTHERS JEEP IN LITITZ, PA TWICE FOR THIS ISSUE AND BOTH TIMES HAVE BEEN TOLD THEY FEEL THE ISSUE WHEN TAKING THE JEEP ON A TEST DRIVE BUT JEEP HAS NO TSB OR RECALL FOR THE ISSUE THEREFORE THEY CAN'T DO ANYTHING TO FIX THE ISSUE. *TR

NHTSA ODI 11329459

DURING LOW SPEED AND HIGHWAY SPEEDS THE STEERING FEELS LOOSE. IT WILL NOT TRACK STRAIGHT AND HAS A TENDENCY TO "ROAD WALK" CAUSING THE DRIVER TO CONTINUALLY MONITOR AND CORRECT THE PATH OF THE JEEP. HE JEEP WILL SUDDENLY CHANGE DIRECTION WHEN THE ROAD SURFACE CHANGES PITCH CAUSING THE JEEP TO QUICKLY VEER TO THE NEXT LANE OR GUARD RAIL. THERE APPEARS TO BE A DEAD SPOT IN THE STEERING OF ABOUT 3 INCHES FROM RIGHT TO LEFT. ON LEVEL SURFACE THE VEHICLE REQUIRES CONSTANT PATH CORRECTIONS. *TR

NHTSA ODI 11328891

SIMPLY PUT 'SCARY' DEAD ZONE IN THE STEERING. STEERING WON'T RESPOND FOR ABOUT 2-3 INCHES AND REQUIRES CONSTANT INPUT AND CORRECTION. THE JEEP CONSTANTLY WONDERS. STEERING FEELS LOOSE. MINIMAL CHANGES IN CONDITIONS OR INPUT MAKE LARGE ADJUSTMENTS THIS CONDITION CERTAINLY WILL EVENTUALLY TURN A CORRECTION INTO AN ACCIDENT OR ROLL OVER. *TR

NHTSA ODI 11328466

PASSENGER SIDE AIRBAG SENSOR REGISTERS NOT ON EVEN WHEN ADULT SITTING IN SEAT. THIS IS NOT EVERY TIME SOMEONE SITS, ONLY SOMETIMES. STRANGE?.. I WANT MY PASSENGERS TO BE SAFE BUT HOW DO I KNOW? THIS NEVER HAPPENED UNTIL THE JEEP DEALER INSTALL AN AFTER MARKET TRAILER BRAKING SYSTEM. COULD THAT HAVE AFFECTED THE SENSOR?.... *TR

NHTSA ODI 11328302

THE STEERING IS EXTREMELY LOOSE AND I FEEL VERY UNSAFE DRIVING THIS VEHICLE! THE DEALERSHIP CLAIMS I NEED AN ALIGNMENT, BUT THE CAR ONLY HAS 12K MILES ON IT. I FEEL THE ISSUE ISN'T BEING ADDRESSED CORRECTLY. WHILE DRIVING ON ANY STREETS AT ANY SPEED THERE IS ABOUT ONE TO TWO INCHES OF PLAY IN THE STEERING WHEEL AND IT CAUSES SWAYING. *TR

NHTSA ODI 11328113

STEERING ON ROAD WORSE ON HIGHWAY HAVE TO KEEP BOTH HANDS ON WHEEL DUE TO CAR DRIFTING FROM LEFT TO RIGHT. SCARY! 2. CRUISE CONTROL WON'T ENGAGE, HAVE TO PRESS SETTINGS AGAIN. WHEN PRESS SET THEN + FOR SPEED VERY DELAYED BEFORE ENGAGES AND PROBLEM IS INTERMITTENT. 3. INSIDE MANUAL DOOR LOCKS DO NOT WORK. WON'T LOCK OR UNLOCK . DAY ONE SINCE PURCHASED THIS HAS HAPPENED WITH ALL OF THE ABOVE. *TR

NHTSA ODI 11328077

THE VEHICLE WANDERS AND DRIFTS WHEN DRIVING AT HIGHER SPEEDS (60 MPH +). IT IS SLOW TO RESPOND TO STEERING INPUTS AND THEN IS QUICK TO OVER-CORRECT. DRIVING ON THE INTERSTATE IS NOT ONLY EXHAUSTING IT'S FRIGHTENING. IT TAKES 100% OF YOUR ATTENTION TO JUST KEEP YOUR PLACE IN YOUR LANE. THE JEEP HAS BEEN IN THE SHOP THREE TIMES AND THEY HAVE REPLACED/UPGRADED THE STEERING STABILIZER TWICE WHICH HAD ZERO EFFECT ON ITS DRIVABILITY. THE DEALER ACTS LIKE THERE'S NOTHING WRONG WITH THE VEHICLE, FCA IS INVOLVED BUT HASN'T ACCOMPLISHED ANYTHING. THE VEHICLE IS NOT SAFE TO DRIVE. *TR

NHTSA ODI 11326606

MY WRANGLER HAS A PULL TO THE RIGHT SINCE THE DAY I BOUGHT IT BRAND NEW IN OCTOBER 2019. IT HAS LESS THAN 6000 MILES ON IT AND IS UNMODIFIED. I'VE TAKEN IT TO THE DEALER 5 TIMES FOR THIS SPECIFIC ISSUE. THEY'VE REPLACE THE FRONT AXEL AND DONE ALIGNMENTS. IT STILL PULLS SLIGHTLY TO THE RIGHT. THE SERVICE MANAGER SAID IT'S "A CHARACTERISTIC" OF THE JL WRANGLERS (2018 AND UP), TO PULL TO THE RIGHT. HE CLAIMS THAT THEY ALL PULL TO RIGHT AND IT'S NORMAL FOR THE WRANGLER NOT TO GO IN A STRAIGHT LINE. I WAS TOLD THERE'S NOTHING ELSE TO BE DONE AND THAT I JUST HAVE TO ACCEPT THAT THE CAR WILL NOT GO IN A STRAIGHT LINE. *TR

NHTSA ODI 11326148

CAN'T KEEP IT BETWEEN THE LINES WHEN ON THE HIGHWAY STEERING WHEEL VERY LOOSE. *TR

NHTSA ODI 11325943

WHILE DRIVING STRAIGHT AT SPEEDS OF 30 MPH OR MORE THE VEHICLE REQUIRES CONSTANT CORRECTION LEFT AND RIGHT OF THE STEERING WHEEL TO STAY IN THE LANE. THIS CONSTANT NEED TO CORRECT THE STEERING TO MAINTAIN YOUR LANE IS A DISTRACTION FROM DRIVING SAFELY AT TIMES.

NHTSA ODI 11325850

VEHICLE WANDERS AT FREEWAY SPEEDS. THIS HAPPENS EVERY TIME IT IS DRIVEN ON FREEWAYS. REQUIRES CONSTANT STEERING CORRECTIONS IN ATTEMPT TO REMAIN IN ITS OWN LANE. IT IS EXHAUSTING TO DRIVE WITH THIS PROBLEM AND IS VERY DANGEROUS. HAS BEEN TO DEALERS 3 TIMES FOR OVER 9 WEEKS WITH NO RESOLUTION. TYPICAL DEALER RESPONSES INCLUDE, NO PROBLEM FOUND, CANNOT DUPLICATE OR ITS A JEEP THING. *TR

NHTSA ODI 11325207

JEEP SLIPS OUT OF LOW RANGE INTO NEUTRAL. WHEN OFF ROAD ON STEEP TERRAIN, TRANSFER CASE SLIPS INTO NEUTRAL. THIS IS WHEN GOING UP OR DOWN DIRT TRAILS WITH AXLES LOCKED. IT IS VERY DANGEROUS WHEN THIS OCCURS CAUSING JEEP TO LOSE MOMENTUM AND SLIDE UP OR DOWN HILLS. GENERALLY HAPPENS A FEW MINUTES AFTER ENGAGING LOW RANGE. *TR

NHTSA ODI 11325212

WHEN ON FREEWAY AT 60-70 MPH, STEERING WHEEL BEGINS TO VIBRATE VIOLENTLY. ONCE SPEED IS REDUCED, IT STOPS. HAS HAPPENED 4 TIMES WITHIN LAST 6 MONTHS, ONCE WHILE BEING TOWED BEHIND MOTORHOME. ALSO DESCRIBED BY MANY OTHERS AS "DEATH WOBBLE". *TR

NHTSA ODI 11325213

STOPPED AT A STOP SIGN, THE "D" INSIGNIA ON THE SHIFTER TO TRANSMISSION STARTED FLASHING, I REMOVED MY FOOT FROM THE BRAKE, THE VEHICLE WOULD NOT MOVE TRIED TO ACCELERATE, THE VEHICLE WOULD NOT MOVE. HAD TO SHIFT THE VEHICLE FROM DRIVE TO NEUTRAL AND THEN BACK TO DRIVE, IN ORDER FOR VEHICLE TO ENGAGE THE TRANSMISSION THEN ACCELERATED AND THE VEHICLE MOVED IF I WOULD HAVE BEEN IN A HIGHWAY SITUATION, AND BRAKED THEN TRIED TO MOVE THIS MAY HAVE CAUSED A REAR-END CRASH. THIS VEHICLE IS DANGEROUS WITH THE OTHER RECALLS I HAVE HAD ON THIS VERY VEHCLE! *TR

NHTSA ODI 11324973

ALWAYS CORRECTING STEERING, IT DRIFTS RIGHT TO LEFT AND BACK ON HIGHWAY. THEY REPLACE THE STABILIZER ABOUT A MONTH AGO. DID NOT HELP.

NHTSA ODI 11324903

STEERING IS LOOSE AND CAR WONDERS OVER THE CENTER LINE. AT HIGHWAY SPEEDS IT IS UNSAFE. *TR

NHTSA ODI 11324534