What 188 owners told NHTSA about the 2019 Chevrolet Malibu Eco

I am reporting a safety concern involving a 2019 Chevrolet Malibu. The vehicle was previously involved in accidents prior to my purchase and had known mechanical issues, including a gear shifting problem that was not properly repaired. In February 2024, while the vehicle was insured under Ocean Harbor Casualty Insurance Company, it sustained a significant front-end collision impacting the driver side. The impact was severe enough to cause structural damage, including a dent to the vehicle frame. Despite the severity of the collision, the airbags did not deploy at all. Based on the extent of the damage, airbag deployment would reasonably be expected. Prior to this incident, the vehicle had ongoing issues following repairs, including system errors and concerns that repairs may not have been properly completed by a certified facility. This raises concern that the airbag system may have been defective, improperly repaired, or compromised prior to the accident. I was not informed of any airbag or safety-related defects at the time of purchase from HGreg. I am submitting this complaint due to concerns of a potential safety defect involving failure of the airbag system during a serious collision.

NHTSA ODI 11727960

Door electrical caught fire and the inside of the vehicle was destroyed. Fire started from the electrical in the driver door.

NHTSA ODI 11678675

The Apple CarPlay system, specifically the GPS/navigation function, froze and malfunctioned. This occurred in two separate vehicles I’ve owned: a 2019 Chevy Malibu and now a 2019 Chevy Equinox (the vehicle involved in the accident). Both cars frequently experienced lagging and freezing while using Apple CarPlay. The infotainment system and vehicle are available for inspection. On June 28, 2025, while driving at night with GPS active via CarPlay, the system froze and gave me an incorrect instruction — telling me to turn left onto a one-way street in the wrong direction. I did not realize I was going the wrong way until reaching the intersection, and by that point, I was involved in a head-on car accident. This presented a significant danger to me and others on the road. The issue has not been officially reproduced or confirmed by a service center, but it occurred consistently in two different GM vehicles. I have text message documentation sent to my family over the months before the accident describing the freezing and lagging of CarPlay. The accident and vehicle were reviewed by insurance representatives, but no inspection was done specifically on the infotainment/GPS system by the manufacturer. There were no warning lamps or dashboard messages. However, the symptom was consistent lagging and freezing of the CarPlay interface, which had been happening for months prior. There were no official error codes displayed before the crash.

NHTSA ODI 11674821

I bought the car from Variety Auto in Abingdon VA, and then I had the accident on May 3rd 2022 I took it to the collision center and then after they repaired the body they noticed the airbag lights and the restraint system lights came on also, and when Ramey’s started doing the work for the air, module and wiring harness and air bag they noticed that the wiring harness was not working properly and the air bag was cut completely out they put diodes in the wiring to keep the lights off, they sold me the car saying that there was no airbag deployed but we later found out that it was, and also when I had the accident it didn’t deploy and that’s why is because there wasn’t a airbag in it to start with, if you need anything else we have all the proof of deception by someone and if you need anything else here is my phone number [XXX] you can call me anytime, thank you!!! I tried to up load all the pages and everything but it would only let me do the first Paige, so if need these let me know and I can probably get them faxed to you, thank you!!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11496990