What 188 owners told NHTSA about the 2019 Chevrolet Malibu Eco

The vehicle experienced a serious and ongoing electrical and system malfunction shortly after being returned from repairs related to a prior accident. Within a short period of driving, multiple warning messages and system errors began appearing simultaneously, indicating failures across several vehicle systems. The issues included repeated computer system faults affecting critical functions. The malfunction made the vehicle unreliable and unsafe to operate, as the errors appeared suddenly and without warning while driving. This created a significant safety risk due to the potential loss of vehicle control and unpredictable system behavior. The problem has been persistent and has not been properly resolved. The vehicle has remained at a repair facility for an extended period, where it has not been successfully diagnosed or repaired due to lack of proper equipment or manufacturer-certified technicians capable of addressing the issue. The defect has been observed but not corrected, and the vehicle has not been restored to safe operating condition. The condition has prevented normal use of the vehicle and has caused ongoing safety concerns. Warning indicators and system messages appeared prior to full failure and continued throughout attempts to operate the vehicle. The vehicle is available for inspection upon request. Car remain in shop over 6 months not full repair from electrical problem, head light issues and air bag defectiveness.

NHTSA ODI 11729126

I am reporting a safety concern involving a 2019 Chevrolet Malibu. The vehicle was previously involved in accidents prior to my purchase and had known mechanical issues, including a gear shifting problem that was not properly repaired. In February 2024, while the vehicle was insured under Ocean Harbor Casualty Insurance Company, it sustained a significant front-end collision impacting the driver side. The impact was severe enough to cause structural damage, including a dent to the vehicle frame. Despite the severity of the collision, the airbags did not deploy at all. Based on the extent of the damage, airbag deployment would reasonably be expected. Prior to this incident, the vehicle had ongoing issues following repairs, including system errors and concerns that repairs may not have been properly completed by a certified facility. This raises concern that the airbag system may have been defective, improperly repaired, or compromised prior to the accident. I was not informed of any airbag or safety-related defects at the time of purchase from HGreg. I am submitting this complaint due to concerns of a potential safety defect involving failure of the airbag system during a serious collision.

NHTSA ODI 11727960

Door electrical caught fire and the inside of the vehicle was destroyed. Fire started from the electrical in the driver door.

NHTSA ODI 11678675

The Apple CarPlay system, specifically the GPS/navigation function, froze and malfunctioned. This occurred in two separate vehicles I’ve owned: a 2019 Chevy Malibu and now a 2019 Chevy Equinox (the vehicle involved in the accident). Both cars frequently experienced lagging and freezing while using Apple CarPlay. The infotainment system and vehicle are available for inspection. On June 28, 2025, while driving at night with GPS active via CarPlay, the system froze and gave me an incorrect instruction — telling me to turn left onto a one-way street in the wrong direction. I did not realize I was going the wrong way until reaching the intersection, and by that point, I was involved in a head-on car accident. This presented a significant danger to me and others on the road. The issue has not been officially reproduced or confirmed by a service center, but it occurred consistently in two different GM vehicles. I have text message documentation sent to my family over the months before the accident describing the freezing and lagging of CarPlay. The accident and vehicle were reviewed by insurance representatives, but no inspection was done specifically on the infotainment/GPS system by the manufacturer. There were no warning lamps or dashboard messages. However, the symptom was consistent lagging and freezing of the CarPlay interface, which had been happening for months prior. There were no official error codes displayed before the crash.

NHTSA ODI 11674821

The contact owns a 2019 Chevrolet Malibu. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning light was illuminated. The contact stated that the brake pedal was depressed to the floorboard however, the vehicle failed to stop. The contact stated that the failure caused the vehicle to crash into a nearby ditch. In addition, the contact stated that the failure caused severe damage to the vehicle, and the vehicle was undrivable. The contact used a code reader to diagnose the vehicle a retrieved a code for a brake booster back-up pump failure. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall repair however, the VIN was not included in the recall. The failure mileage was approximately 63,455.

NHTSA ODI 11657450

The contact owns a 2019 Chevrolet Malibu. The contact stated that while at a light, the engine lost motive power and shut off. The vehicle began to roll backward. The emergency brake was inoperable. The vehicle shifted from park. The contact continued to pull the emergency brake, but it failed to respond. The contact attempted to turn the vehicle off, but it failed to turn off. The vehicle crashed into a ditch. The passenger sustained injuries to her head. The driver sustained injuries to his shoulder. The occupants did not receive any medical attention. There was no fire or air bag deployment. A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,800.

NHTSA ODI 11610957

I bought the car from Variety Auto in Abingdon VA, and then I had the accident on May 3rd 2022 I took it to the collision center and then after they repaired the body they noticed the airbag lights and the restraint system lights came on also, and when Ramey’s started doing the work for the air, module and wiring harness and air bag they noticed that the wiring harness was not working properly and the air bag was cut completely out they put diodes in the wiring to keep the lights off, they sold me the car saying that there was no airbag deployed but we later found out that it was, and also when I had the accident it didn’t deploy and that’s why is because there wasn’t a airbag in it to start with, if you need anything else we have all the proof of deception by someone and if you need anything else here is my phone number [XXX] you can call me anytime, thank you!!! I tried to up load all the pages and everything but it would only let me do the first Paige, so if need these let me know and I can probably get them faxed to you, thank you!!! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11496990

On September 28th I was driving along the highway, went to take an exit, and the brake pedal was locked. I experienced a loss of braking, hard brake pedal and increased stopping distance. In order to get the car to stop, i had to put the car in neutral and coast into a ditch/grass. Before the brake failure there was no instrument cluster malfunction lights illuminated or any warning of imminent failure of the vehicles braking system. A mechanic has informed me that the vehicles brake vacuum pump is to blame and that it needs to be repaired immediately. This part suddenly failing with no warning caused a complete brake failure within the car and posed a risk of injury or death to me and others.

NHTSA ODI 11491237

START/STOP ON POWERTRAIN / MOTOR CONTROL. MOTOR STOPS ON BRAKE PEDAL PRESSURE AND STARTS UPON ? ? DECREASE IN PEDAL PRSSURE ? MOTOR STARTED AND RPM ACCELERATED BU ITSELF WHILE BRAKE PEDAL APPLIED, VEHICLE "SURGED" AND HIT POST. MOTOR ACCELERATES RPM / WORKS BY ITSELF. PROBLEM IS INTERMITTENT. DELAY IN "START / STOP" CAUSING SURGE. SOFTWARE PROGRAMMING PROBLEM ?

NHTSA ODI 11196208