What 2,489 owners told NHTSA about the 2018 Ram 2500 Regular Cab

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS, the trailer brakes, the speedometer, the odometer, and the fuel gauge had become inoperable. The ABS and traction control system warning lights were illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired due to parts not being available. The contact was advised that reimbursement might be available if the repair was performed at the owner's expense. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 206,698.

NHTSA ODI 11744426

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was a consistent audible warning associated with the ABS. The approximate failure mileage was 60,000.

NHTSA ODI 11744571

I experienced a complete loss of hydraulic brake pressure while driving home from work, creating a serious safety hazard. The dealership later confirmed that the failure was caused by the Hydraulic Control Unit (HCU), which is currently under an active recall (C4B). However, the dealership informed me that they are unable to complete the repair because there is no available remedy for this recall at this time. When I contacted Stellantis corporate, I spoke with Damon, who advised that the dealership could temporarily repair the vehicle using a stock part. Unfortunately, the dealership has stated they cannot source that part, and even if they could, it would not be a true resolution since it is the same component known to fail. As a result, my vehicle is completely inoperable, and I have not been provided with any viable solution. This recall was issued in 2024, and the fact that there is still no remedy available is extremely concerning and appears negligent given the safety risk involved. I am requesting that Stellantis take immediate action to provide a safe and permanent repair solution, as well as support for my current situation.

NHTSA ODI 11744245

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall. The contact stated that while operating the vehicle, there was an audible chime coming from the vehicle, and the ABS and traction control warning lights were illuminated. The failure mileage was 35,000.

NHTSA ODI 11744144

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the traction control warning light was illuminated, and the message "Electronic Braking Issue" was persistently displayed with a persistent audible dinging sound. Additionally, the cruise control mode was inoperable, and the traction control system was inoperable while driving in the rain. The vehicle was taken to the dealer, where it was diagnosed and determined that the HCU had failed and needed to be replaced; however, the recall repair was not yet available. Another dealer was contacted and confirmed that the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 63,000.

NHTSA ODI 11744190

The ABS system light is on and off and dings all the time. The ABS system has been confirmed by my local dealer who told me at least a year ago that there was a remedy but they werent doing my year of truck yet. I recently called again and was told that I could not get it fixed under the recall but that I could pay 1000 out of my own pocket to get it fixed. I then called recall hotline for the truck and the lady told me that it was escalated and that I would be contacted the next week. That was 2 weeks ago and noone has contacted me. I do pull a trailer with heavy skidloader behind it and not having a functional ABS system is dangerous. In addition listening to the vehicle ding for hours on end while driving is also an extreme nusiance.

NHTSA ODI 11744061

The brake hydraulic control unit recall has been going on for a long time. This renders the truck with no anti-lock brakes. The new replacement part is available on the market but dealers will not make the repair on the 2500 series trucks, only 3500.

NHTSA ODI 11743660

The contact owns a 2018 Ram 2500. The contact received a recall notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were unavailable. The contact stated that the unrepaired recall repair was a safety concern, and the vehicle was unsafe to drive. The manufacturer was not contacted. The contact had not experienced a failure.

NHTSA ODI 11743186

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control (ESC) and traction control system warning lights intermittently illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11743242

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving at 50 MPH, the traction control and the ABS warning lights illuminated, and a "Service ABS and Traction Control" message was displayed. Additionally, the contact stated that the rear wheels locked during hard braking on several occasions. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.

NHTSA ODI 11743249

In January of 2025 I received a letter for a recall with no remedy for the Hydrualic Brake Control Unit that is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. I have reached out to FCA numerous times over the last year and a half with no information received. I have reached out to the local RAM dealer, they stated they have a repair for the vehicle but I would not be able to claim it under the recall as there is no remedy. I am told by FCA that brake failure is possible putting my safety and my family's safety at risk. Vehicle has not been inspected by anyone other than myself. While operating vehicle, warning lamps will illuminate an audible sound will alarm, and then the system will clear. This will happen numerous times over and over and over while driving. These symptoms began February of 2025.

NHTSA ODI 11742909

The ABS and Traction control dashboard warning lights are flashing on and off. There is a 2 year old recall and the dealer told they have no idea of when it will get fixed. The recall says an accident could occur.

NHTSA ODI 11742541

The HCU failed on my truck and the recall was issued over 18 months ago, still no repair in place, still no update. I have filed a complaint on here already once and no response or update on that either. I have no traction control, constant intermittent beeping on and off and no cruise control, for almost two years now and it's just unacceptable. The repairs were supposed to be started in early 2025 and they still have no update and no one from NHTSA is holding them accountable. MAKE THEM FIX THE PROBLEM!!!

NHTSA ODI 11742244

The contact owns a 2018 Ram 2500. The contact received the recall notification letter related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). While driving at an undisclosed speed, there was an abnormal beeping sound detected. While traveling over a bump, the cruise control disengaged. The ABS light was illuminated. The local dealer was contacted, who confirmed the remedy parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed the recall remedy status. The failure mileage was approximately 130,709.

NHTSA ODI 11741461

The contact owns a 2019 RAM 2500. The contact received notice of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that on several occasions while driving on several occasions at various speeds, a warning notification chiming noise went off. The contact stated that on some occasion while driving in inclement weather, the ABS system did not work as intended and the front wheels locked up and the vehicle slid. On one occasion the vehicle slid through a red light and on another the vehicle almost slid into a ditch. The traction control and ABS warning lights were illuminated. The contact vehicle was taken to a dealer where it was diagnosed that the failure was associated with the recall however parts were not available at this time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 50,000.

NHTSA ODI 11741569

1.defective Hydraulic Control Unit (HCU), NHTSA safety recall (Recall C4B / 24V896000) for 2017–2018 heavy-duty Ram trucks. 2.Failure to stop properly. 3.Yes I took to a certified dealer in Madera, Ca Gill auto group and they would not do anything about the issue. 4. No the certified dealer in Madera, Ca Gill auto group has not fixed the unsafe recall issue. 5. The warnings displayed are (service anti lock brake system and service electronic brake system) appeared 18 months I took the truck in for service to Gill auto group in Madera, Ca and no correction to the recall issue was performed

NHTSA ODI 11741250

Received letter for the HCU recall over a year ago. ABS/Traction Control warning lights and audible dinging started randomly going off & on shortly after receiving the letter. Went on Ram website & completed a form to be notified when the part was available. Never heard from Ram. Contacted Ram and local dealership again last last month and told part is still unavailable. Unfortunately, Ram doesn’t seem to care that this has been going on for years. And even more unfortunately NHTSA (or the agency that can hold Ram accountable) doesn’t seem to care, either, as this problem has been going on for years.

NHTSA ODI 11741131

2018 Ram 2500 — Hydraulic Control Unit recall number C4B that was issued on November 27, 2024. Multiple dealers have repeatedly stated “no parts available” for over 1 year and 6 months. Recall affects braking safety. I am active duty military and rely on this vehicle for transportation. Manufacturer has not provided a repair timeline. Requesting NHTSA intervention for parts availability.

NHTSA ODI 11740782

The recall for the HBC unit listed under NHTSA recall #24V-896 is a serious safety concern and causes daily issues driving the vehicle. Without a load in the bed the rear-end is very light so the tires spin easily with the loss of traction control associated with this recall. Also during the rain the truck is almost undriveable due to the frequent tire spins while barely using the throttle.

NHTSA ODI 11740945

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 35,000. The contact stated the vehicle was taken to the dealer for warning lights constantly warn with an audible alert antilock brake, cruise control, traction control. The vehicle was diagnosed and repaired; however, the issue persisted. Prior to receiving a recall notice. the recall notice for NHTSA Campaign Number 24V896000 (Service Brakes, Hydraulic) was received after the repairs.

NHTSA ODI 11740625

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure; however, there were audible alerts constantly coming up stating that the ABS, ESC and other multiple warnings need attention.

NHTSA ODI 11740315

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000(SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failures while operating the vehicle causing the cruise control and ABS to become inoperable. The failure mileage was 60,000.

NHTSA ODI 11740056

Hydraulic Brake Unit constantly throwing warnings for over a year now.

NHTSA ODI 11739791

My 2018 Ram 2500 is under recall for the ABS. My ABS light comes on and dings all the time. I'm planning a 2000 mile trip pulling my camper in July and when I took my truck to my dealer they said the parts aren't available for the 2500 only for certain model 3500. Since this is a safety issue Ram should have a correction by now! I received my notification over a year ago!

NHTSA ODI 11739648

The contact owns a 2018 RAM 2500. The contact received notification of NHTSA Campaign Number: (24V896000 (SERVICE BRAKES, HYDRAULIC) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11739567