Home · 2018 Mercedes-benz Sprinter 2500 Passenger Van · Complaints

What 13 owners told NHTSA about the 2018 Mercedes-benz Sprinter 2500 Passenger Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (13)Speed control (4)Steering (3)Transmission & drivetrain (3)Body & structure (2)Electrical system (2)Seat belts (2)Engine (1)Engine & cooling (1)Lane Departure (1)Suspension (1)

4 of 13 complaints match · Speed control · clear filters

Oct 22, 2024Speed controlEngine

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle hesitated while depressing the accelerator pedal. The contact stated that while driving 70 MPH, the vehicle lost motive power. The contact pulled over to the shoulder of the highway. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to another local dealer, Mercedes Benz of Billings (3045 King Ave W, Billings, MT 59102); but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

NHTSA ODI 11621205

Jan 24, 2023Transmission & drivetrainElectrical systemSpeed control

it grovernor at 7o mph which you can not pass. you can not go up some hills at the speed limit it will not idle it turn off all the time, to keep the van idling you have to put it in drive and put on the e brake and hope it does not move the back doors are always lock and when you unlock the back doors, the van turn off , in the cold months your passengers freeze. This may not sound like must to you but come and drive this van this could be a bad safety issue. this van is wrongfully and poorly engineer.

NHTSA ODI 11503321

Dec 17, 2020Speed control

FOLLOW UP TO COMPLAINT NUMBER 11374151. CAUSE DETERMINED: LEFT REAR WHEEL SPEED SENSOR DEFECTIVE AND REPLACED

NHTSA ODI 11383866

Nov 11, 2020Speed controlLane Departure

2018 MB SPRINTER PLEASURE WAY RV SUDDENLY ERRATICALLY ACCELERATED WHILE IN MOTION ON HIGHWAY, ERRATIC TRANSMISSION SHIFTING, MULTIPLE WARNING MESSAGES INCLUDING ESP, ABS, BLIND SPOT ASSIST INOPERATIVE, ASR/BAS SYMBOL APPEARED. AWAIT SERVICE APPOINTMENT. ?REAR WHEEL SPEED SENSOR?

NHTSA ODI 11374151

Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Mercedes-benz Sprinter 2500 Passenger Van verdict →