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What 13 owners told NHTSA about the 2018 Mercedes-benz Sprinter 2500 Passenger Van

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (13)Speed control (4)Steering (3)Transmission & drivetrain (3)Body & structure (2)Electrical system (2)Seat belts (2)Engine (1)Engine & cooling (1)Lane Departure (1)Suspension (1)

1 of 13 complaints match · Engine & cooling · clear filters

Mar 5, 2024Engine & cooling

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that while driving at 65 MPH and attempting to accelerate, he heard an abnormal sound emanating from the engine compartment. After which, the vehicle lost significant motive power and was unable to accelerate above 45 MPH. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed failures with the EGR valve and EGR cooler. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The VIN was not available. The failure mileage was 90,000.

NHTSA ODI 11575524

Working with the data? Download all 13 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Mercedes-benz Sprinter 2500 Passenger Van verdict →