Sep 10, 2018Speed control
CRUISE CONTROL SPEED CANNOT BE CLEARED UNLESS CAR IS STOPPED AND ENGINE TURNED OFF. ONCE SPEED IS SET, THE CRUISE CONTROL CAN BE DISENGAGED, BUT THE SPEED SET CANNOT BE CANCELED. EXAMPLE, SPEED IS SET AT 65MPH. IF CRUISE CONTROL IS DISENGAGED, AND THEN ENGAGED AGAIN, IT WILL AUTOMATICALLY ACCELERATE TO 65MPH. THE ONLY WAY TO DECREASE SPEED IS TO REPEATEDLY TAP THE LEVER TO DECREASE SPEED BY 5MPH/TAP. THIS IS UNSAFE AND VERY DISCONCERTING IF YOU ARE TRYING TO SET THE CRUISE FOR A LOWER SPEED SPEED THAN PREVIOUSLY SET. I CONFIRMED THIS PROBLEM TO MERCEDES ON AUGUST 10, 2018.
NHTSA ODI 11128546
Jul 11, 2018SteeringCrash
ELECTRIC POWER STEERING FAILED WHILE CAR WAS IN MOTION, CAUSING UNSAFE CONDITION, LOSS OF STEERING CONTROL AND LOW SPEED COLLISION WITH CONCRETE WALL. VARIOUS WARNING MESSAGES IN THE INSTRUMENT CLUSTER APPEARED. MBUSA INSPECTED VEHICLE, AND AN ELECTRONIC STEERING CONTROL FAULT CODE WAS FOUND. TECHNICIAN STATES IN REPAIR ORDER "STEERING RACK SHORTED" AND "PERFORMED SDS AND FOUND NO COMMUNICATION WITH ELECTRIC POWER STEERING CONTROL UNIT." MBUSA REFUSED TO MAKE ANY REPAIRS UNDER WARRANTY, STATING MBUSA "PERFORMED VERY THOROUGH ANALYSIS OF THE SUBJECT VEHICLE AND FOUND THAT THE VEHICLE OPERATED AS DESIGNED WITHOUT DEFECT AT THE TIME OF THE INCIDENT." PRIOR MODEL YEARS OF THE SAME MODEL VEHICLE WERE RECALLED FOR DEFECTIVE COMPONENTS AND WATER INGRESS INTO THE ELECTRIC POWER STEERING CONTROL UNIT (SEE: NHTSA SAFETY RECALL REPORT: 17V-241).
NHTSA ODI 11110871
Jun 22, 2018Transmission & drivetrain
THE VEHICLE VIOLENTLY JERKS WHEN DOWNSHIFTING FROM 3RD TO 2ND IN ALL ENVIRONMENTS (HIGHWAY, CITY, ETC). THIS HAS OCCURRED SINCE THE PURCHASE OF MY CAR TO CURRENT DATE AND IS A KNOWN ISSUE BY MERCEDES-BENZ WITH NO CURRENT SOLUTION.
NHTSA ODI 11103473
May 30, 2018SteeringSpeed controlElectronic Stability Control (esc)
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE550E. WHILE DRIVING AT LOW SPEEDS OUT OF A PARKING LOT, THE STEERING WHEEL WAS TURNED TO THE RIGHT AND THE VEHICLE STARTED TO SPIN OUT OF CONTROL WITHOUT WARNING. THE CONTACT STOPPED THE VEHICLE BY FORCEFULLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL 33134, (305) 445-8593) WHERE A DIAGNOSTIC TEST FOUND NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI 11098754
May 14, 2018Electrical systemSpeed controlEngineCrash
WHILE PARKING CAR IN A PARKING SPOT IN PRIVATE OFFICE PARKING, THE CAR ACCELERATED ITSELF (WHILE PRESSING THE BRAKE TO STOP IT) AND RAN INTO FRONT WALL. THIS SIMILAR PROBLEM HAS SHOWN EARLIER WHERE CAR ACCELERATED ITSELF WITHOUT CAUSING ANY ACCIDENT. APPARENTLY PROBLEM EXIST WHERE CAR SOMETIME ACCELERATE ITSELF. LAST TIME ACCELERATION CAUSE CRASH INTO FRONT WALL WITH SEVERE DAMAGE TO THE CAR. NOW CAR IS AT BODY SHOP FOR REPAIR. CAR WAS HEADING STRAIGHT INTO GLASS WINDOW BUT DRIVER TURNED THE WHEEL TO RIGHT TO SAVE GLASS WINDOW AND DIRECTED TOWARD THE PILLAR. AS THIS CAN BE SEEN IN THE PICTURE. THIS IS THE REASON FOR THE CRASH TO BE AT AN ANGLE, THIS WAS DONE TO AVOID CRASHING INTO BUILDING WINDOWS AND INJURING INHABITANT OF THE BUILDING.
NHTSA ODI 11093754
Nov 4, 2017Transmission & drivetrain
WHEN THE ENGINE IS SHUT OFF WHILE THE TRANSMISSION IS STILL IN DRIVE, THE TRANSMISSION IS AUTOMATICALLY SHIFTED INTO NEUTRAL, NOT PARK. AS A RESULT, THE PASSENGER ATTEMPTING TO EXIT THE VEHICLE COULD NOT DO SO BECAUSE THE VEHICLE WAS ROLLING...VERY UNSAFE, ESPECIALLY IF CHILDREN WERE GREETING THE VEHICLE.
NHTSA ODI 11043260