Oct 2, 2024Fuel systemFuel System, Diesel
The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that the vehicle failed to start. The contact scanned the vehicle with a vehicle scanner and retrieved diagnostic trouble codes that indicated a loss of communication between the fuel pump control unit and the fuel pump. The vehicle was towed to the dealer, where the contact was informed that there was water accumulation in the spare tire wheel well. The dealer replaced the blown seals and the fuel pump control unit under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline); however, the failure persisted. The dealer recommended a fuel pump replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 132,000.
NHTSA ODI 11617762
Mar 8, 2023Fuel systemFuel System, DieselBody & structure
The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that water had intruded into the connector and the fuel pump control unit needed to be replaced. The vehicle was repaired; however, after the vehicle was retrieved, the failure recurred. The contact stated while driving approximately 70 MPH, the vehicle stalled without warning. The contact then stated that upon inspecting the vehicle, she noticed that water had collected in the wheel well and caused the wheel well to rust. Additionally, the contact stated that she noticed that water had collected in the spare tire, the battery, and the body of the vehicle. The contact also stated that the water caused mold and rust throughout the vehicle. The vehicle was towed to a specialist where the cause of the failure could not be determined. The vehicle was not repaired. The contact then stated that she was not made aware of the NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the dealer was handling the recall, but no further assistance was provided. The failure mileage was approximately 50,000.
NHTSA ODI 11510855
Jan 30, 2023Fuel systemFuel System, Diesel
The contact owns a 2018 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had experienced not a failure. VIN tool confirms parts not available.
NHTSA ODI 11504519