What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

ISSUE WITH AUTOMATIC START/STOP LIGHT TURNING ON, WHICH THEN LEADS TO ENGINE LIGHT BEING ON. HAPPENS WHEN DRIVING, AND WHEN THE LIGHT TURNS ON AND ALARM SOUNDS IT CAUSES VEHICLE TO SHIFT WHICH JERKS THE VEHICLE. IT HAS BEEN AN ONGOING ISSUE AND HAS BEEN BROUGHT TO THE DEALER 4 DIFFERENT TIMES, SEVERAL PARTS FIXED, AND I AM STILL HAVING THE ISSUE

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AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. ALSO THE RADIO SETTINGS NO LONGER HOLD WITH THE RECENT UPDATES. THIS ALL OCCURRED AFTER THE UPDATE. I'VE TRIED PROGRAMING IN CITY STREETS, MOVING IN NEIGHBORHOOD STREETS AND HIGHWAYS, PARKED. FEARFUL MORE THINGS ELECTRICAL COULD GO WRONG. OCCURRENCE WAS APPROX. 02/19/2021 AFTER THE LAST UPDATE.

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THE TOP TRIM JEEP GRAND CHEROKEE 2018 LEATHER DASH IS WRINKLED IS ALSO HAS OVER FOUR AIR BUBBLES. VEHICLE HAS NOT BEEN EXPOSED TO SEVERE WEATHER CONDITIONS NOR HAS BEEN INTO ANY KIND OF ACCIDENT.

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WHEN FILLING THE GAS TANK, THE GAS PUMP CLICKS OFF CONSTANTLY. IT HAPPENS AT MULTIPLE GAS STATIONS AND WITH DIFFERENT STYLE PUMP HANDLES. I HAVE TO REMOVE THE GAS PUMP FROM THE TANK AND ROTATE IT IN ORDER TO PUT GAS IN MY VEHICLE. I'VE TAKEN IT TO THE DEALERSHIP TWICE FOR THIS ISSUE SINCE I BOUGHT THE JEEP NEW IN 2018. IT HAS BEEN HAPPENING CONSISTENTLY AND I'VE READ ABOUT OTHERS HAVING THE SAME ISSUE WITH THE CAPLESS GAS SYSTEM IN THIS PARTICULAR MODEL AND YEAR. THE DEALERSHIP DOES NOT KNOW HOW TO SOLVE THE ISSUE, I FEAR THAT I WILL BE IN A POSITION THAT I CAN NOT PUT GAS IN MY VEHICLE DUE TO THIS ISSUE.

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TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 20V699000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS INFORMED BY FIRKINS CHRYSLER DODGE JEEP RAM (2700 1ST ST, BRADENTON, FL 34208) THAT PARTS WERE NOT YET AVAILABLE AND ONLY 1 UNIT PER MONTH OF PARTS WOULD BE SHIPPED AND AVAILABILITY TO PLACE AN ORDER FOR PARTS WOULD BE APPROXIMATELY 7 MONTHS. THE MANUFACTURER WAS CONTACTED AND CONFIRMED PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

NHTSA ODI 11397962

A SCREEN APPEARED ASKING IF I WANT TO ADJUST THE CLOCK AND IT BEEPS CONSTANTLY AND WON'T GO AWAY. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME MY RADIO IS DEFECT AND THIS IS A COMMON PROBLEM ON THE YEAR AND MODEL

NHTSA ODI 11397682

STARTED MAKING A CRACKING LOSE METAL NOISE WHEN HITTING A SMALL BUMP OR TURNING THE WHEEL ALL THE WAY TO EITHER SIDE...WHILE DRIVING ON THE FREEWAY 405 SOUTH COMING FROM THE 10 DOWNTOWN..I WAS GOING ABOUT 40 MPH AS RUSH HOUR STARTED..ON A SMALL RAMP TURNING THE STEERING WHEEL STARTED SHAKING AND WITHIN A SEC THE FRONT DRIVER WHEEL ROLLED OUT , TRUCK LANDED HARD ON THE HIGHWAY WHILE STILL MOVING BREAKS GOT STUCK, SHIFT IT TO NATURAL, PUSH BOTTOM TO KILL THE ENGINE. AND EMERGENCY BREAK WAS APPLIED TO STOP THE TRUCK.. FENDER AND BALL JOINTS AND OTORS WERE DAMAGE AS WELL AS THE SHOCKS I BELIEVE...

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TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED AND WAS TAKEN TO FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE EGR COOLER HAD BEEN REPLACED TWICE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) A YEAR AFTER EXPERIENCING THE ENGINE FAILURE. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT HE WAS WORRIED THAT THE FAILURE WOULD RECUR. THE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.

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61,000 BROKEN WATER PUMP AND BLOWN HEAD GASKET

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ABOUT 47 DEGREES FAHRENHEIT OUTSIDE DROVE FOR ABOUT 30 MINUTES WITH INTERIOR TEMP SET TO 72 DEGREES DOWN A HIGHWAY. WINDOWS STARTED FOGGING UP SO TURNED ON THE DEFROST. HEARD A CRACK AND WINDOW CRACKED DOWN MIDDLE OF WINDSHIELD ABOUT 10' SPREAD TO ABOVE THE MIRROR AND TURNED TOWARD DRIVER SIDE WINDOW. LATER SKIPPED ABOUT 2 INCHES AND STARTED AGAIN. BY 2 HOURS LATER CRACK SPREAD TO TOP OF WINDSHIELD AND ALMOST TO END OF DRIVER'S SIDE.

NHTSA ODI 11395087

PUT MY TRUCK IN PARK OPEN MY DOOR WALK IN FRONT OF MY TRUCK TO OPEN MY GATE. TURN AROUND ONLY TO SEE MY TRUCK LEAPING TOWARDS ME. LUCKILY FOR ME THE TRUCK RAN INTO THE GATE BEFORE I SLIDE THE GATE.. THERE IS CLEARLY A BIG PROBLEM AND CHRYSLER DON'T WANT TO ASSUME RESPONSIBILITY.

NHTSA ODI 11394453

WHILE USING THE ACC FUNCTION AND SETTING FORWARD DISTANCE AT ANY LENGTH THE PROBLEM IS THAT WHEN THE CAR IN FRONT OF YOU SLOWS, STOPS,,OR TURNS MY VEHICLE WILL BRAKE ON ITS OWN. HOWEVER, WHILE BRAKING DURING THE MENTIONED OPERATION THE BIG PROBLEM IS THAT THE BRAKE LIGHTS DO NOT ILLUMINATE. I HAVE HAD SEVERAL CLOSE CALLS WITH SOMEONE NEARLY RUNNING INTO THE BACK OF MY VEHICLE DURING THE USE OF THE ADAPTIVE CRUISE CONTROL (ACC). THIS CAN BE EXTREMELY DANGEROUS IF YOU ARE NOW FULLY AWARE OF THIS PROBLEM. THIS SHOULD HAVE BEEN ADDRESSED DURING THE ACC HAZARDOUS EXAMINATION PHASE. A VERY SIMPLE FIX WOULD BE TO INSTALL AN I/P SWITCH IN THE BRAKE LINE AT THE MASTER CYLINDER SO THAT THE PRESSURE FROM THE ACC APPLYING THE BRAKES SENDS THE PNEUMATIC SIGNAL TO AN ELECTRICAL SIGNAL THAT LIGHTS UP THE BRAKE LIGHTS. THIS PROBLEM SHOULD ABSOLUTELY HAVE BEEN CAUGHT AND ADDRESSED DURING THE DESIGN PHASE. I FOUND OUT WHEN I ASKED A SERVICE MANAGER ABOUT IT AND HE SAID THE LIGHTS DO NOT COME ON. HE ALSO SAID THEY KNOW ABOUT IT.

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THE SHIFTER WOULD NOT MOVE AT ALL. IT THEN STATED TO "SERVICE THE SHIFTER" WITHIN MINUTES THE CHECK ENGINE LIGHT CAME ON. I JUST BOUGHT THE CAR FROM CARMAX AND WITHIN 12 HOURS THAT CAME ON AFTER THEY DID A FULL BUMPER TO BUMPER INSPECTION.

NHTSA ODI 11394267

THE BLOWER MOTOR HAS BEEN REPLACED TWICE WITHIN A 4 MONTH PERIOD. 1ST TIME, HOT AIR WAS BLOWING WHEN A/C ON. 2ND TIME, THERE WAS A LOUD NOISE WHEN A/C ON. ALSO, THE START/ STOP FEATURE NOT WORKING AS OF 1 MONTH AGO. TOOK IT TO DEALERSHIP LAST WEEK TO GET IT FIXED AND THEY SAID IT WAS FIXED, BUT STILL NOT WORKING. 1/25/2021

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TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 3 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE SAW WATER ENTERING FROM THE FRONT PASSENGER SIDE SEAT BELT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BERTERA DODGE CHRYSLER JEEP RAM OF WESTFIELD (167 SPRINGFIELD RD, WESTFIELD, MA 01085, (413)485-7773) HOWEVER, THE REPAIR WAS STILL PENDING. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

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THE VEHICLE SPONTANEOUSLY ERUPTED IN FLAMES BY ITSELF WHILE IT WAS PARKED WITH THE ENGINE TURNED OFF.......SEE ATTACHMENTS

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2018 JEEP GRAND CHEROKEE. FIRST DAY OF OWNERSHIP, SERVICE 4WD LIGHT APPEARS. CYCLE IGNITION OFF AND BACK ON, LIGHT DISAPPEARS. ENGAGED 4 LOW TO ENSURE SYSTEM IS WORKING. WHEN VEHICLE SHIFTED TO 4 LOW, SERVICE 4WD LIGHT APPEARS AGAIN. ALSO SERVICE STABILITRAC, FORWARD COLLISION NOT AVAILABLE. CAR IS STUCK IN 4 LOW AND WILL NOT GO TO AWD MODE. CAR IS BASICALLY STUCK AND WILL NOT DRIVE OUTSIDE OF 4 LOW. CANNOT SHIFT OUT OF 4LOW OR PUT TRANSFER CASE IN NEUTRAL.

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TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE SUN ROOF INTERIOR COVER PREVENTED THE FRACTURED GLASS FROM FALLING INTO THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,820.

NHTSA ODI 11383909

DRIVING ON THE STREET -JEFFERSON BLVD. ON MY WAY HOME AND MY EXCELARATOR PEDAL WAS STUCK AND COULD NOT STOP THE CAR AND HIT LARGE ESCALADE IN FRONT OF ME, THANK GOD FOR THAT. HIS CAR WAS BARELY SCRATHED AND MINE ENDED UP $6,500 IN REPAIRS LESS $1,000 DEDUCTIBLE. IT WAS QUITE FRIGHTENING. I WAS NOT HURT.*DT*JB

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FOR THE PAST 2 WEEKS MY RADIO CHANGES STATIONS BACK AND FORTH, THE AIR CONDITIONER GOES HIGH TO LOW REAL FAST BUT TODAY REALLY SCARED ME I PUT ON MY BLINKER TO TURN LEFT AND IT STARTED SWITCHING RIGHT TO LEFT AND THE CAR BEHIND ME WAS FIXING TO GO AROUND ME ON THE RIGHT SIDE AND WHEN IT SWITCHED TO THE RIGHT IT SCARED HIM AND HE SLAMMED ON HIS BREAKS AND THE CAR BEHIND HIM ALMOST HIT HIM. ALSO, SOMETIMES WHEN I PUT IT IN REVERSE IT KINDA JUMPS INTO REVERSE. THE BACK ARCH HASN'T BEEN WANTING TO CLOSE EITHER WHEN I PUSH THE BUTTON ALL OF THE THUGS HAPPEN WHILE JUST STARTING IT TO GOING ANYWHERE

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I WAS DRIVING BETWEEN 50 - 55 MPH AND WITHOUT WARNING THERE WAS A REALLY HARD HIT AND LOUD NOISE THAT I THOUGHT MAY HAVE BEEN A BLOW OUT. IT WAS DAYLIGHT AND NO DEBRIS IN THE ROAD THAT I HIT TO CAUSE ANY DAMAGE. I HAD NEW TIRES THAT WAS APPROXIMATELY 5 MONTHS OLD AND 44,000 MILES ON MY VEHICLE. MY INSURANCE SENT OUT PEOPLE TO LOOK INTO THE SITUATION AND IT SEEMS THE RIGHT LOWER CONTROL ARM AND BALL JOINT SNAPPED WHICH IN TURN CAUSE THE WHOLE INSIDE OF MY TIRE TO BE SLASHED.

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I HAVE A 2018 GRAND JEEP AND SINCE I TOOK DELIVERY IN 2018 HE UCONNECT FEATURE HAS NEVER WORKED RIGHT, AND NOW IS BEYOND USELESS/DANGEROUS. I HAVE BEEN GIVEN THE RUN AROUNDS BY THE DEALERSHIP, AND DOESN'T WANT TO COVER 2018 VEHICLE IN 2020 WITH VERY LITTLE USE THIS WHOLE YEAR. THE WHOLE SYSTEM IS NOT SAFE WITH RANDOM CHANGES WITH RADIO VOLUME, TEMP CHANGES, NAV CHANGING INSTRUCTIONS IN ROUTE, ETC. IT'S BEYOND FRUSTRATING AND I CAN'T SEEM TO GET A STRAIGHT OR HELP. ONLINE THIS HAS BEEN AN ISSUE FOR YEAR BEFORE MY MODEL WAS SOLD, AND NEVER ADDRESSES. THIS IS FRAUD AND STRAIGHT NEGELENCE, AND I WISH I COULD GIVE THIS VEHICLE BACK. WORSE PURCHASE EVER!!

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I WAS SITTING OUTSIDE OF MY GARAGE DOOR WAITING FOR IT TO FULLY OPEN, I HAD MY FOOT ON THE BRAKE AND THE RPMS OF MY CAR MAXED OUT AND MY CAR WENT FORWARD THROUGH MY GARAGE AND INTO MY LIVING ROOM. I NEVER ONCE TOUCHED THE ACCELERATOR AND TRIED BRAKING WITH BOTH FEET AND MY CAR WOULD NOT STOP. THERE ARE BURN OUT MARKS LEFT THROUGHOUT MY GARAGE WHERE YOU CAN SEE I WAS HOLDING THE BRAKE. MY CAR WAS COMPLETELY TOTALED, MY SEATBELT ALSO DID NOT LOCK UP DURING THE INCIDENT.

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WHILE SITTING IN MY JEEP (PARKED) I REACHED INTO THE BACK SEAT FROM THE DRIVER SEAT. THE DRIVER SIDE HEADREST POPPED RANDOMLY. I LOOKED UP HOW TO RESET IT AND IT APPEARS THIS HAS BEEN AN ISSUE SINCE 2014 DUE TO THE PLASTIC RETENTION CLIPS BREAKING AT RANDOM. SEEING AS HOW IT IS A SAFETY MEASURE TO REDUCE INJURY WHEN REAR ENDED I FEEL AS IF THIS IS SOMETHING JEEP SHOULD RECALL SINCE THIS HAS BEEN A REOCCURRING PROBLEM FOR ALMOST 5 YEARS.

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WHILE DRIVING ON A DIRT ROAD THE PASSENGER HEADREST DEPLOYED AND HIT MY WIFE'S HEAD. SHE STILL HAVE A STIFF NECK SINCE. IT LOOKS LIKE A LATCH IS BROKEN IN THE HEADREST AS WE ARE NOT ABLE TO PUT IT BACK INTO PLACE. IT IS VERY UNCOMFORTABLE AND DANGEROUS TO SIT ON THE PASSENGER SEAT NOW.

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