What 685 owners told NHTSA about the 2018 Jeep Grand Cherokee Srt

The backup camera and radio system work when they feel like it. The backup camera is definitely a safety issue. The radio and navigation is may not be as important safety issues but for some people who do not have unlimited minutes they need the navigation to work all the time. I am more concerned about the system completely shorting out while driving causing an accident.

NHTSA ODI 11423354

Vehicle unexpectedly accelerated on its own while I was braking. Had I not been breaking, I would’ve gotten in a car accident. Even letting off the brake slightly caused the vehicle to jerk forward quickly and aggressively until I slammed on the brake again. This is the 2nd time this has happened now.

NHTSA ODI 11423166

In accident 2/23/21, vehicle was T- boned in intersection which sent me into cement overpass. No airbags dash or side deployed. Vehicle was total loss.

NHTSA ODI 11421914

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that several warning lights were illuminated on the instrument panel. The contact stated there was an abnormal knocking sound coming from the vehicle. The vehicle will disable a message was displayed and the vehicle shut off. The vehicle was towed to the local dealer and was diagnosed that the battery and fuse block needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

NHTSA ODI 11421247

The contact's mother-in-law owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle vibrated abnormally. While stationary, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer five times to be diagnosed however, the dealer was unable to duplicate the failure. The vehicle was not repaired and was scheduled to be diagnosed again. The manufacturer was not made aware of the failure. The approximate failure mileage was 35,000.

NHTSA ODI 11419317

On our way to the grocery store, I turned onto the highway and began accelerating. Suddenly the engine shuts off and random messages pop up on the display. The "D" on the shift indicator was blinking telling me to put the vehicle into park to restart. Steering and braking were impaired as i tried to get the vehicle to the emergency lane. Numerous vehicles at highway speeds had to make rapid maneuvers to avoid hitting us. After coming to a stop and putting the vehicle in park, I restarted the vehicle. The engine light was now on and there were numerous messages coming up on the display. There were also random electrical occurrences as well, rear wiper running with switch in off position. This was a very dangerous situation. Had the individual behind us not had room to maneuver into the adjacent lane he would have impacted us for sure. This seems to be a known issue that needs to be addressed. As this incident just happened i have not a chance to contact a dealer yet. There was no warning prior to the incident. We have had no issues with this vehicle to this point save one, and I do not know if they are related or not. But randomly for a few months prior to this incident, the vehicles radio/control console would freeze up becoming totally unresponsive. It will eventually reboot itself and begin working again. Sometimes after one restart and other times it takes several restarts after varying lengths of time being frozen. The frequency of these occurrences seem to be increasing also. If this was just your radio controls it would be annoying enough, this is your control center for everything. Have not addressed this with the dealer yet as well. I will be contacting my nearest dealership this week.

NHTSA ODI 11418971

On May 24,2021 while in vehicle the headrest deployed for no reason at all striking me in the back of the head, had i been actively moving this i feel could have been dangerous. fortunately i was at a stop. I have since then contacted my local dealership and will be taking vehicle in for repair. My concern now is could this happen again? I had no clue this was affecting other vehicles as well until it happened to me, i went online to research headrest deployment and found this is a huge problem! I'm not comfortable with fact that when my wife is driving this vehicle that the possibility of headrest deployment exist!

NHTSA ODI 11418667

Just purchased 2018 Jeep Grand Cherokee from bulk dealer. The engine consistently stalls while in drive (at red lights, stop signs, intersections) causing safety issues and near MVAs. During stall, the AC continues to blow but air is not cold. The VIN# shows no unrepaired recalls, but the vehicle is behaving exactly as described in recall U87. It still has some time on warranty but I'm not sure how to proceed here. This is certainly unsafe.

NHTSA ODI 11418368

On 5/14/21 Stop/Start switch - Engine stalling while driving while on turnpike 65 mph. Situation could have turned to an accident easily. Afterwards engine started with warning light to service S/S-switch. No previous issues with the car (26,000 miles). After stop at the rest area, engine started normally and no warning light. Currently waiting for a service appointment to dealership

NHTSA ODI 11417480

I TOOK MY VEHICLE TO EARNHARDT JEEP IN GILBERT ARIZONA FOR THE W79 EGR COOLER RECALL AND ONLY THE EGR VALVE WAS REPLACED AND NOT THE EGR COOLER. THE RECALL STATED THAT THE EGR COOLER COULD CRACK FROM THERMAL FATIGUE AND A NEW EGR COOLER WITH THICKER WALLS WOULD BE INSTALLED. THIS ISSUE IF THE EGR COOLER CRACKS CAN CAUSE COOLENT TO GO INTO THE AIR ENGINE INTAKE AND CAUSE A FIRE. THE VALVE DOES NOT HAVE COOLENT GOING THROUGH IT SO I DO NOT KNOW HOW THIS CAN BE A COMPLETE FIX. THE VEHICLE HAD THE VALVE REPLACED 4-7-2021 AND I RETURNED THE VEHICLE 5-5-2021 WITHE THE MILL LIGHT ON WITH THE SAME CODE. CAR STILL IN THE SHOP. FCA SAYS THE CURRENT REMEDY IS VALVE REPLACEMENT AND NOT THE EGR COOLER. THIS DOES NOT SEEM LOGICAL AND I NEED NHTSA HELP TO RESOLVE THIS ISSUE SO MY WIFES VEHICLE IS NOT A FUTURE FIRE HAZZARD.

NHTSA ODI 11415487

I WAS THE FIRST OWNER TO MY JEEP GRAND CHEROKEE PURCHASED IN 2018. WITHIN A FEW MONTHS I STARTED GETTING A WARNING MESSAGE TO SERVICE THE SUSPENSION SYSTEM RIGHT AWAY. THE CAR WOULD THEN GET STUCK IN FOUR WHEEL DRIVE OR OTHER MODE AND WOULD NOT RISE OR LOWER STATING I NEEDED TO SLOW DOWN (I WAS ALREADY DRIVING BELOW THE SPEED LIMIT) WHILE ON THE HIGHWAY IN ORDER TO MAINTAIN PROPER HEIGHT. I TOOK IT TO THE DEALER SEVERAL TIMES IN THE USA AND WHEN I MOVED TO GERMANY WITH THE ARMY. NOW I AM BACK IN THE USA AND MY CAR IS ONCE AGAIN AT THE DEALERS WITH THE SAME ISSUE. AFTER LOOKING ONLINE IT APPEARS OTHER JEEP OWNERS HAVE HAD THE SAME ISSUES. IS IT POSSIBLE TO LOOK INTO A RECALL FOR THIS MODEL AS THIS APPEARS TO BE A WIDESPREAD ISSUE. THIS HAS BEEN AN ONGOING ISSUE SINCE 2018

NHTSA ODI 11414283

UCONNECT HAS BRICKED MY RADIO, REAR CAMERA, HEATING/COOLING SYSTEM, NAVIGATION, AND ALMOST ALL OF THE CONTROLS.

NHTSA ODI 11413302

WHILE DRIVING MY ENTIRE RADIO SCREEN FREEZES, CAN'T CONTROL TEMPERATURE OR RADIO. THIS HAPPENS SPORADICALLY WHILE I AM DRIVING SOMETIMES EVERY 2 MINUTES. IT IS VERY DISTRACTING AND I AM AFRAID IT IS GOING TO CAUSE A ELECTRICAL FIRE. THIS CAN HAPPEN IMMEDIATELY AFTER THE CAR STOPS AND THE BACKUP CAMERA FREEZES OR IT CAN HAPPEN WHILE THE CAR IS IN MOTION DRIVING. I HAVE NOT CONTACTED THE DEALERSHIP YET BECAUSE 2 OTHER VEHICLES I HAVE ARE GETTING RECALLS REPAIRED. THIS SCREEN CONTROLS EVERYTHING IN THE VEHICLE AND SHOULD BE REPAIRED OR REPLACED IF IT HAS ISSUES. I PLAN TO CALL THE DEALERSHIP IN THE NEXT TWO WEEKS.

NHTSA ODI 11412998

AFTER RECENT UPDATE TO THE COMPUTER SYSTEM FOR THE VEHICLE, THE NAVIGATION SYSTEM NO LONGER WORKS AND HAS ME DRIVING IN FIELDS IN AN AREA THAT IS NOT EVEN CLOSE TO WHERE I AM AND IT STAYS IN THAT VICINITY. THIS OCCURRED AFTER THE UPDATE. OCCURRENCE WAS APPROX. 02/20/2021 AFTER THE LAST UPDATE. I'VE HAD THE DEALERSHIP CHECK THE ISSUE, AND THEY ADVISED THAT IT WAS A KNOWN ISSUE, AND I WOULD NEED TO BUY A NEW RADIO. THEY HAD A BIG STACK OF RADIO ORDERS SITTING THERE - ALL DUE TO THE SAME ISSUE. THE RADIOS SHOULD BE RECALLED AS THIS IS A WIDE SPREAD ISSUE. YOUR UPDATE CAUSED THE NAVIGATION SYSTEM TO BREAK DOWN. I SHOULD NOT HAVE TO PAY FOR THE NEW RADIO. PLEASE CONTACT ME TO DISCUSS.

NHTSA ODI 11412836

MY DAUGHTER HAS BEEN DRIVING DOWN THE ROAD AND THE RADIO STATION BEGINS CHANGING SPORADICALLY AND THE TELEPHONE STARTS CALLING MULTIPLE PEOPLE IN A ROW CAUSING HER TO HAVE TO PULL OVER AND SHUT EVERYTHING OFF, INCLUDE THE JEEP TO GET IT TO STOP. DAYTONA DODGE SERVICE PERSON TOLD HER THE STEREO WAS "DELAMINATED" AND TOLD MY DAUGHTER THIS WAS A COMMON PROBLEM FROM WHAT I UNDERSTAND. NO HELP FOR DAYTONA DODGE AND CAN'T GET ANYONE FROM CHRYSLER TO RETURN NUMEROUS PHONE CALLS FROM MY DAUGHTER, WIFE AND I. THE SAFETY ISSUE I HAVE HERE IS THAT THIS SPORADIC ACTION OF THE RADIO HAPPENS WHILE DRIVING, CAUSING MULTIPLE POTENTIALLY HAZARDOUS CONDITIONS, ESPECIALLY AT INTERSTATE SPEEDS IN TRAFFIC. MY CASE NUMBER WITH CHRYSLER IS [XXX] AND THE PHONE NUMBER IS [XXX]. THE NUMBER TO DAYTONA DODGE IS 386-274-0571 AND THE PERSON OF CONTACT THERE IS [XXX]. ON TOP OF THIS THEY TELL ME THAT I MUST PAY A $155 DIAGNOSTIC FEE TO TELL ME THE RADIO IS NOT WORKING PROPERLY. NOT TO MENTION THE COST OF THE RADIO, INSTALLATION AND ASSOCIATED SHOP COSTS. THE FOCUS HERE IS THE SAFETY ISSUE. AS A RETIRED DEPUTY SHERIFF, I HAVE SEEN ENOUGH INJURIES AND FATALITIES AND THIS RADIO ISSUE COULD BE A CONTRIBUTING FACTOR TO MORE NEEDLESS ACCIDENTS. I UNDERSTAND THIS VEHICLE IS OUT OF WARRANTY BECAUSE OF MILEAGE BUT I DON'T BELIEVE A RADIO HAS AN ODOMETER AND I HAVE NEVER SEEN A RADIO OF ANY SORT DO WHAT MY DAUGHTER AS TOLD ME THIS ONE DOES. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11407192

WHILE DRIVING ABOUT 10 MPH IN MY NEIGHBORHOOD, THE ENGINE ABRUPTLY CUT OFF. THE "D" ON MY DASH BEGAN TO FLASH. STEERING WAS DIFFICULT AND BRAKING WAS DIFFICULT. THE CAR JUST COASTED. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND PUT IT IN PARK. THEN I WAS ABLE TO RESTART THE CAR. IF I HAD BEEN ON A HIGHWAY OR A BUSY STREET, THIS WOULD EASILY HAVE BEEN AN ACCIDENT. MY 8 YEAR OLD SON WAS IN THE CAR. NOW I'M SCARED TO DRIVE THE CAR. I HAVE CALLED THE DEALER TO HAVE THEM TAKE A LOOK AT THE VEHICLE. SEEMS THIS IS NOT JUST AN ISSUE FOR ME. A LOT OF OTHER 2018 JEEPS HAVE HAD THIS ISSUE. A CAR THAT RANDOMLY SHUTS OFF WHILE IT'S BEING DRIVEN IS A HORRIFIC ACCIDENT WAITING TO HAPPEN. HOPEFULLY SOMETHING CAN BE DONE AT THE DEALERSHIP. ANOTHER ISSUE WITH THE CAR THAT MAY BE RELATED OR SEPARATE. THE RADIO IN MY CENTER CONSOL TURNS ON WHEN I START THE CAR. THEN IT FREEZES AND SHUTS OFF. THEN IT TURNS ITSELF BACK ON AND FREEZES AND SHUTS OFF AGAIN. IT GOES THROUGH THIS PROCESS SEVERAL TIME BEFORE IT WILL TURN ON, STAY ON, AND FUNCTION PROPERLY. I AM TOLD THAT IT COULD BE THAT THE CAR NEEDS AN UPDATE. I AM ALSO TOLD BY THE DEALER THAT THE UPDATE COULD RESULT IN THE CAR NEEDING AN ENTIRELY NEW RADIO.

NHTSA ODI 11407112

AFTER STARTING MY CAR I WENT IN MY HOUSE TO GET SOMETHING. MY CAR SLIPPED INTO REVERSE AND ROLLED DOWN MY LAWN ACROSS A BUSY STREET AND HIT A TREE. THE EMERGENCY BRAKING SYSTEM DID NOT ENGAGE. I WAS ABLE TO DRIVE THE CAR BACK TO WHERE IT WAS PARKED. I THEN TESTED TO SEE IF I COULD HAVE ACCIDENTALLY PUT THE CAR IN REVERSE WHEN I GOT OUT IT. IT BEGAN TO ROLL IN REVERSE AND I WASN'T TOUCHING THE GAS. I COULD NOT HAVE GOTTEN OF THE CAR IF WERE IN REVERSE BECAUSE IT WOULD HAVE BEEN ROLLING. APPARENTLY WHEN THE CAR IS IN A PARKED POSITION IT CAN SLIP INTO REVERSE.

NHTSA ODI 11406401

I PURCHASED A 2018 JEEP GRAND CHEROKEE GRAND LIMITED ON 02/24/21 & THE NAVIGATION SYSTEM DISPLAYED I WAS IN THE WRONG CITY. I CALLED UCONNECT & JEEP NUMEROUS TIMES & WAS ADVISED TO RECALIBRATE THE NAVIGATION & GIVEN INSTRUCTIONS. THIS DID NOT WORK & WAS ADVISED ON JEEP HAD MY INFORMATION IN THE SYSTEM THAT I WAS THE NEW OWNER THEY WOULD LOOK INTO HELPING ME PAY FOR THE PROBLEM & TAKE IT TO JEEP. I TOOK IT TO A JEEP DEALERSHIP AFTER TAKING IT TO THE ORIGINAL DEALERSHIP I PURCHASED THE VEHICLE FROM & THEY UNABLE TO FIX THE ISSUE & WAS ADVISED BY JEEP THE RADIO HAD INTERNAL FAILURE & THE UNIT NEEDS TO BE REPLACED. CONTACTED JEEP & UCONNECT WHO HAVE NOW RENIGED ON THERE WORD & ARE ADVISING ME I NOW HAVE TO PAY FOR REPAIRS. THIS IS A KNOWN ISSUE WITH THIS PARTICULAR VEHICLE AFTER DOING ONLINE RESEARCH & I WOULD LIKE SOME ASSISTANCE WITH GETTING JEEP TO PAY FOR THE REPAIRS TO MY VEHICLE.

NHTSA ODI 11406492

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V699000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT FIELDS CHRYSLER JEEP DODGE RAM GLENVIEW (2800 PATRIOT BLVD, GLENVIEW, IL 60026, (847) 446-5100) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO OPEN RECALL.

NHTSA ODI 11405340

AFTER WIDE OPEN THROTTLE ACCELERATION, VEHICLE CONTINUES TO ACCELERATE EVEN AFTER LETTING OFF OF THROTTLE. HAD TO IMMEDIATELY DEPRESS BRAKE TO ITS MAXIMUM CAPACITY TO SLOW/STALL THE UNINTENDED RAPID ACCELERATION. IT HAS DUPLICATED THIS BEHAVIOR TWICE IN THE LAST 100 MILES. THE JEEP ALSO INDICATES AN ERROR MESSAGE REGARDING ELECTRONIC THROTTLE CONTROL ERROR. ONCE AGAIN UNCONTROLLED RAPID ACCELERATION AFTER WOT!

NHTSA ODI 11403314

INFOTAINMENT SYSTEM KEEPS REBOOTING, GOES INTO BOOT MODE EVEN WHILE DRIVING. CAUSED TOTAL DISTRACTION TO THE DRIVER WHILE DRIVING WITH SUDDEN FULL BLAST OF AIR CONDITION OR VOLUME GOING UP AND DOWN WITHOUT CONTROL. THIS IS A FULL SAFETY ISSUE AS AT ONE POINT MY DAUGHTER WAS DRIVING AND THE SPEEDOMETER WENT TOTALLY BLANK AT NIGHT. ALL PROBLEMS GRADUALLY STARTED IN OCTOBER 2020. IN THE LATEST SAFETY RELATED ISSUE THE JEEP WAS NO LONGER DRIVABLE AS THE INFOTAINMENT SYSTEM WAS DRAINING THE BATTERY. THE JEEP HAD TO BE JUMPED STARTED MULTIPLE TIMES DURING THE DAY AND GOT STRANDED ON THE SIDE OF THE ROAD.

NHTSA ODI 11402920

AIR CONDITIONER EVAPORATOR LEAKING INSIDE VEHICLE CAUSING FREON TO GET IN THE CAR AND GET IN OUR LUNGS. ALSO THIS CAUSES IT TO GET INTO THE ENVIRONMENT

NHTSA ODI 11402748

UCONNECT 4C 8.4" DISPLAY W/NAV SIRIUS SATELLITE RADIO: FAVORITES ARE SAVED, BUT WHEN NOTIFICATION THAT A FAVORITE IS PLAYING, THE SCREEN IS EMPTY. BEEN HAPPENING AT LEAST 6 MONTHS. REACHED OUT TO UCONNECT, AND THEY SAID THEY WERE AWARE OF THE PROBLEM, AND SUGGESTED UPGRADING SOFTWARE THROUGH LOCAL JEEP DEALERSHIP. TECH FROM DEALERSHIP ADVISED THAT THEY COULD UPDATE MY SOFTWARE, BUT, IT COULD RENDER THE UNIT UNUSABLE....ALONG WITH MY HVAC CONTROLS. A RECENT SOFTWARE UPDATE WAS AVAILABLE OVER-THE-AIR, BUT IT DID NOT REMEDY THE ISSUE. THIS ISSUE HAPPENS DAILY, WHETHER DRIVING OR STATIONARY. NOT ONLY AFFECTING MY 2018 GRAND CHEROKEE, BUT MY WIFE'S 2019 DODGE DURANGO WITH THE SAME RADIO.

NHTSA ODI 11400215

DRIVER SEAT IS UNABLE TO MOVE FORWARD OR BACK IN MOTION OR STATIONARY.

NHTSA ODI 11399853

WHEN FILLING VEHICLE, PUMP WILL GO FOR A COUPLE SECONDS AND STOP, AND THEN YOU HAVE TO HOLD THE LEVER, AND IT STILL STOPS. I HAVE BEEN TO SEVERAL DIFFERENT GAS STATIONS, AND HAVE FILLED MY JEEP UP AT DIFFERENT LEVELS OF FUELING WITH THE SAME ISSUE. THE PUMP STOPS, YOU HOLD THE LEVEL, IT STOPS, AND YOU HAVE TO HOLD THE LEVER AND GO BACK AND FOURTH AFTER PUMP STOPS. THIS HAS BEEN AN ISSUE SINCE THE DAY I BOUGHT IT.

NHTSA ODI 11399854