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What 10 owners told NHTSA about the 2018 Ford Cmax Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (10)Crash / fire / injury (2)Airbags (2)Electrical system (2)Steering (2)Fuel system (1)Seat belts (1)Suspension (1)Transmission & drivetrain (1)Visibility & wipers (1)

1 of 10 complaints match · Visibility & wipers · clear filters

Feb 11, 2020Visibility & wipers

THE RIGHT-HAND OUTSIDE REARVIEW MIRROR CONTAINS A SMALL INSET MIRROR INTENDED TO PROVIDE A DIFFERENT ANGLE OF VIEW SO AS TO GIVE THE DRIVER VISIBILITY OF VEHICLES ALONGSIDE OR IN THE "BLIND SPOT." IT IS SUPPOSED TO BE MOUNTED AT AN ANGLE RELATIVE TO THE PLANE OF THE MAIN MIRROR SIMILAR TO THE DRIVER SIDE MIRROR, BUT ON MY CAR IT IS MOUNTED IN THE SAME PLANE AS THE MAIN MIRROR SO THE VIEWS ARE IDENTICAL. FORD DEALER'S SERVICE MANAGER SAYS IT'S CORRECT, BUT EVERY OTHER FORD VEHICLE I HAVE SEEN HAS AN BLIND SIDE MIRROR THAT IS ANGLED. FORD'S CUSTOMER SERVICE CONSULTANTS REFUSE TO DISPUTE THE LOCAL DEALER'S OPINION. I BELIEVE THIS MIRROR WAS MANUFACTURED AND INSTALLED IN ERROR. FORD'S OWNER MANUALS FOR VARIOUS MODELS ALL DESCRIBE THE BLIND SPOT MIRRORS IDENTICALLY, BUT MY MIRROR DOES NOT CONFORM TO THOSE DESCRPTIONS. MORE CRITICALLY, IT DOESN'T PERFORM ITS INTENDED FUNCTION.

NHTSA ODI 11308496

Working with the data? Download all 10 complaints as CSV · fetched from NHTSA July 22, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2018 Ford Cmax Hev verdict →