What 223 owners told NHTSA about the 2018 Chrysler Pacifica Phev

The contact owns a 2018 Chrysler Pacifica. The contact stated when attempting to charge the battery, the charger failed to work as intended . A dealer was contacted. The vehicle was towed to the dealer where it was diagnosed that the battery needed to be replaced and and they sent a request to the manfactuer in regards to replacing another battery. The vehicle was repaired as the battery was replaced three times. The manufacturer was notified of the failure and they could not give her an update and they informed her this is up to the dealer. The approximate mileage was 101,000.  

NHTSA ODI 11739486

I was traveling at south bound on TOLL 130 going 80MPH (which is the speed limit on that road) when my Pacifica immediately slowed down and my accelerator gave out. In addition to my dash flashing that the cruise control was no longer available, but the van also said "Service Charging System" and "Shift to P to Start", the engine light and batter light both came on. I am sure that I almost died as I was in the middle lane and cars were whipping around me since I had slowed down so much, there was an 18 wheeler behind me and one of my righthand side, which is the shoulder I was trying to get to. I was finally able to coast to the shoulder and came to a stop, put the car in park and turned it off. I immediately started researching what the problem could be and I was alarmed to find out that this is an issue that others have had and that Chrysler has failed to issue a recall...I was able to start the car once more and get on to a little back road, after pushing through a barricade off the toll just for safety's sake, and my van broke down again, this time on a little 2 lane road, which thankfully had a little bit of a gravel shoulder. This time, my van took quite a bit longer to get started, but I was not safe where I was. I started it once more and was able to get to a Wal-Mart parking lot where my brother-in-law picked me up so that I could have a chance of making it to see my grandmother who was on her deathbed, I missed my window of opportunity to make it to see her, she died that afternoon. I had to pay an additional tow fee to get the vehicle moved from the parking lot to a Chrysler dealership since it was so far from where I usually go.

NHTSA ODI 11648682

I have a 2018 Chrysler Pacifica Hybrid.  I purchased it brand new in 2018.  This van has had sooo many problems, it has been in and out of the shop, countless recalls.  Last year it was in the shop for almost the entire year, I think I had possession of the van for less than 3 months of the year.  I just brought my van in for a recall related to the hybrid battery and it was returned to me in December, within 2 weeks there were check engine lights on and when I googled the code that was showing I found a ton of blogs about how people had the same recall done and within a short period of time this code came up and it meant the hybrid battery needs to be replaced.  I reached out to the dealer and brought it in to get looked at.  After a couple weeks I was told that the replacement of the battery would not be covered under the recall since part of the recall solution is testing the battery, and it tested good.  I literally had only had the van back for 2 weeks.  And I have countless records of engine codes showing up for years. I currently have 8 active engine codes showing. I know there is an open investigation concerning the recall I just had the remedy done for and I am 100% sure that this defect is related to that recall.

NHTSA ODI 11642444

Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next.

NHTSA ODI 11639047

Had check engine code p1c5e and vehicle would not charge. Dealership has confirmed that the lithium battery has failed and needs to be replaced. They communicated with Chrysler, opened a STAR case, and are in process of replacing the battery

NHTSA ODI 11639192

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11629911

On [XXX], my vehicle produced a large red wrench and a turtle warning on a busy highway and I was forced to pull to the side with my [XXX] son in the car, as the vehicle lost motive power. It was towed to the dealer and after several days, they told me the issue was due to normal wear and tear in the transmission. I had to escalate to a service manager to even get a diagnosis after 5 days in the shop. I believe my transmission issue is due to a failure of the fix implemented in the 03A/NHTSA 23V-010 recall. It has been documented that the software update did not fix the issue. My vehicle experienced the exact series of failures described in the recall. Chrysler is refusing to fix my vehicle, even though they had extended the warranty on my Pacifica to unlimited miles/unlimited years because of all of the transmission issues the model has experienced. I would appreciate it if someone could look into this and Chrysler's unwillingness to stand behind their products and provide fixes for their recalls that work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11629611

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the middle passenger’s side captain seat became inoperable. The contact stated the back rest failed to remain locked in place. The contact stated that seat fell forward, raised up and unlocked before sliding forward and collapsing. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that a fix was not available for the failure. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 81,000.

NHTSA ODI 11628835

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11627547

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11624713

I have a Chrysler Pacifica Hybrid which has had multiple recalls for the battery causing fires with no resolution. The NHTSA website said to submit a complaint "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner". The most recent recall was in July without resolution but the battery has been recalled multiple times over the last few years without actual fix being done.

NHTSA ODI 11624854

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was unavailable. The manufacturer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11624228

The contact owns a 2018 Chrysler Pacifica. The contact received a notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning light illuminated. The vehicle was taken to an unknown dealer, where unknown repairs were completed at the contact's expense. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.  VIN tool confirms parts not available.

NHTSA ODI 11622410

The unresolved recall with no remedy stems from an earlier recall is entering its fourth month with no further communications from the manufacturer about the status of the remedy. There has been no compensation provided to car owners with increased carrying costs due to the manufacturing failures, decreased car valuation due to repeated failed attempts to remedy the same recall, nor indirect costs of extended stress and fear. I am unable to park my car by my house due to the fire risk, which has required me to buy monthly parking passes. I am unable to charge my car, which has caused increased gas costs. I previously paid to install a level 2 charger in my home, which I am unable to use. Additionally a concerning electrical noise has started to occur when starting the car or long after turning the car off. I am continually anxious about driving this car with my children, but I have no other choice to continually put all of us at risk. Jul 18,2024 Manufacturer Recall Number73B NHTSA Recall Number24V-536 Recall Status Recall Incomplete, remedy not yet available

NHTSA ODI 11621331

Chrysler has still not offered a remedy for this recall .the vehicle was purchased used and selling dealer did not provide recall info until the sale had been completed. I love the vehicle except the possible fire hazard in the recall makes me nervous to drive it . Chrysler told me earlier recalls were for this hazard but now says remedy is incomplete!!

NHTSA ODI 11620418

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11617310

My vehicle was performing great - no Issues what so ever until FCA performed Recall 03A. After I had FCA US LLC Recall 03A for Loss of Motive Power installed; my vehicle had several issues the same day I picked it up from the Dealer. They stated it was ready for pickup even with all my issues and they new I had ½ of them and still turned it over to me. . 50 % of the issues are still waiting to be repaired. The Major issue remaining is the High Voltage Battery. After 1 year of them trying to get the vehicle back to the condition I turned it in before for the Recall - Chrysler refuses to replace the HV battery under the 10 year 100,000 mile warranty. They will not let anyone order the part even the dealer can not. To order the bad part Chrysler STAR (FCAs part replacement approval authority) has to Approve it. They say they won't replace it due to normal degradation. I was getting 30 miles per full charge and after the Recall I was only getting18-20 Miles per full charge. That is Not normal degradation. Now I only get 17-18 miles per charge. They Degraded my battery with their Recall. The battery degraded by 33% in 2 weeks – that is Not normal their Recall caused it. I feel someone needs to enforce them to put my vehicle back the the same as I turned it over to them September 26, 2023 at their Expense no matter what it takes. The following is the list of issues in the past year because of Recall 03A. Basically my vehicle was in the shop for repairs Almost the Entire year! 1. Engine Lite is on all the time since Recall. 2. Charging System Errors. 3. Gear Selector does not work intermittently making undrivable. 4. Side doors and lift gate do not open or close automatically. 5. Radio Display keeps flashing intermittently 6. Back Up Camera flash on and off. 7. Every lite on the dash lights up - Giving my vehicle Multiple CANBUS Errors shorting out every computer system in the vehicle 20+ computers.

NHTSA ODI 11614609

The back of the second row bucket bucket will no longer latch in place, and free floats forwards and backwards, the bottom latch of the seat is also not longer catching and holding the seat in one place and moves all the way forwards in backwards. This is the second time this has happen, with a car seat installed. This caused the car seat to be the at the incorrect angle for the age, height and weight of my child. The latch mechanism that holds the seat back in a fixed position, and the seat in a fixed location both failed. In the event of a crash the seat back would swing forward causing the passenger in that seat to be hunched forward, along with the passenger to be pushed into the front passenger seat. The dealership repaired this same issue several years ago and it has since happened again. We took the car to the dealership today but they were not able to take in for a repair. There were no warning for this defect, just looking back and seeing that the car seat was no longer at the correct angle, and when removing my child from the car feeling the seat back, and seat base free moving in my hand.

NHTSA ODI 11612833

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11612563

Middle passenger side captain seat becomes unlocked. The back rest does not stay locked and when falling forward the seat lifts up and unlocks and slides forward. You just bounce around in the seat.

NHTSA ODI 11609818

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11608971

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 100,800.

NHTSA ODI 11608273

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11607535

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact took the vehicle to a dealer for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the contact stated the advanced collision warning light had illuminated after the recall repair. The local dealer was contacted; however, denied further assistance because the recall repair was completed. The contact was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000. The VIN was not available.

NHTSA ODI 11607282

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V536000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11606893