What 223 owners told NHTSA about the 2018 Chrysler Pacifica Phev

The contact owns a 2018 Chrysler Pacifica. The contact stated while reversing up the driveway he noticed a loud noise. There was no warning light illuminated. The contact took the vehicle to the dealer to be diagnosed and was informed that the lower control arms needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V143000 (Suspension). The manufacturer had not been notified of the failure. The approximate failure mileage was 42,570.

NHTSA ODI 11457273

WHILE DRIVING MY CHILDREN HOME FROM AN EXTRACURRICULAR ACTIVITY, A COMBINATION OF LOSS OF CLAMP LOAD AND INADEQUATE JOINT ENGAGEMENT RESULTED IN A SEPARATION OF THE DRIVER'S SIDE FRONT LOWER CONTROL ARM FROM THE STEERING KNUCKLE OF MY VAN. AS A RESULT THE DRIVER'S SIDE FRONT WHEEL CAME OFF THE CAR AND I LOST FULL CONTROL OF THE VEHICLE. FORTUNATELY, I HAD JUST LEFT THE HIGHWAY AND TURNED ONTO A CITY STREET. HAD I BEEN ON THE HIGHWAY WHEN THIS OCCURRED IT WOULD HAVE RESULTED IN THE LOSS OF MY LIFE, THE LIVES OF MY CHILDREN, AND THE LIVES OF MANY OTHER MOTORISTS DRIVING NEAR ME. THERE HAS ALREADY BEEN A RECALL FOR THIS VEHICLE CONCERNING THE PASSENGER'S SIDE FRONT LOWER CONTROL ARM. NOW THE DRIVER'S SIDE SEEMS TO BE AFFECTED.

NHTSA ODI 11395057

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V143000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAVO CHRYSLER DODGE JEEP RAM OF ALHAMBRA (LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801, (626) 283-5212) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11205050

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V143000 (SUSPENSION). THE CONTACT CALLED SEASIDE CHRYSLER DODGE JEEP RAM AT 831-394-6666 (LOCATED AT 3 GEARY PLAZA, SEASIDE, CA 93955) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT

NHTSA ODI 11203726

FIAT/CHRYSLER WILL NOT GIVE ME A TIME FRAME AS TO WHEN RECALL V15 (RIGHT BALL JOINT ISSUE). I HAVE CALLED SEVERAL DEALERSHIPS AND CHRYSLER CORPORATE AND THEY CANNOT GIVE ME ANY MORE INFORMATION OTHER THAN "WE WILL LET YOU KNOW". THERE IS NO TIME FRAME WHATSOEVER. CURRENTLY MY VANS BALL JOINT IS BAD AND MAKING CLUNKING NOISES AND THEY WILL NOT ADDRESS THIS CONCERN REGARDING A TIME FRAME FOR A FIX FOR IT.

NHTSA ODI 11196961

CLUNKING SOUND AT RIGHT FRONT WHEEL OF VEHICLE. DEALER CHECKED SUSPENSION PARTS, PROBLEM PERSISTS

NHTSA ODI 11145374