What 74 owners told NHTSA about the 2017 Lincoln Continental

Date of Incident: XXX Location: [XXX] Vehicle Speed: 0 Description: The right front and right rear doors on my 2017 Lincoln Continental (VIN: [XXX]) became completely inoperable from the outside — the exact same safety defect addressed under recall 19S03. The recall repair was previously performed by an authorized Ford/Lincoln dealer, however that repair has since failed, leaving me with the same dangerous condition the recall was issued to correct. A door that cannot be opened from the outside while driving creates a serious safety risk to both the driver and passengers. I was forced to hire a locksmith just to access my vehicle and subsequently paid $1,142 out of pocket for professional diagnosis and parts. I am requesting that NHTSA investigate the adequacy of the recall 19S03 repair, as it has clearly failed to permanently resolve the defect. Ford should be held accountable for ensuring their recall repairs are effective and lasting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11742865

Doors open while driving , happened 4 times in the last month . Back right door and drivers door 2 occasions on both doors . On line it says all Lincoln Continentals from 2017 2018 and 2019 were recalled and there telling me mine is not on the recall . This is a very dangerous situation this is my wives car and she does not like driving it anymore .

NHTSA ODI 11727962

The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders may be unable to open the rear doors from outside during an emergency such as a fire or crash. I am requesting that NHTSA investigate whether the recall should be expanded to include additional VINs, including mine. The failure was intermittent initially and then the door latches eventually stopped working completely (from the exterior.

NHTSA ODI 11726206

Upon startup 2 error messages appear. Driver Side Door Defaults Adaptive Cruise Control Default

NHTSA ODI 11723575

The contact owns a 2017 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 19V077000 (LATCHES/LOCKS/LINKAGES). The contact had the trunk latch repaired under the recall. The contact stated that two years later the trunk latch failed. The trunk could be closed; however, the trunk failed to latch securely, and a rope was used to keep it securely closed. The contact stated that on a separate occasion, while driving 40 MPH, the wrench warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the motor mount had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 76,000.

NHTSA ODI 11681625

Rear passenger door will not open. Lincoln has active recalls on other VINs but mine is not included. I ask that mine be included. My door will occasionally pop open, but the most common problem is the handle will not engage from the outside. My Lincoln has the door handle on the trim piece. This is a common recall but my car is not included. It needs to be as not being able to open a door or it randomly opening poses threat or harm to myself and my family.

NHTSA ODI 11654915

Driver side rear door does not open from outside nor the inside . This is a safety concern because in an event of emergency we need to be able to exit the vehicle through all doors

NHTSA ODI 11653086

Door warning

NHTSA ODI 11633468

Recall 19V-077 was performed in 2019. On [XXX] The passenger front door was closed and is now unable to open again from the inside or outside. A message is displayed on the dash stating "passenger front door open". Called Lincoln corporate support and spoke with Elaine, she told me the recall has already been performed, and cannot be performed again under any type of warranty or extension as the recall had a cutoff date and has "expired". No parts warranty on the superseded parts either. Told me I will have to come out of my pocket for diagnosis and repairs of the faulty parts installed under their safety recall. Considering the door is not fully latched and can just randomly open on its own given the right conditions this is neglect for my safety and other drivers or pedestrians on the road that may be near the moving vehicle if the door were to open on its own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11632522

The contact owns a 2017 Lincoln Continental. The contact stated that he noticed there was corrosion under the trunk lid, down the left side, and at the top. The vehicle was taken to the local dealer, who confirmed that there was corrosion on the trunk aluminum. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the Warranty had expired. The failure mileage was approximately 25,000.

NHTSA ODI 11590210

Drivers door latch will NOT lock/engage after opening door.

NHTSA ODI 11560400

3 of the 4 doors stopped opening from the outside. The door handles were completely inoperable.

NHTSA ODI 11466672

The contact owns a 2017 Lincoln Continental. The contact stated while driving into her garage, there was an abnormal sound heard. The neighbor arrived and inspected the vehicle and saw that the sound board had detached and was located underneath the rear passenger’s side tire. The neighbor placed the detached part into the trunk and took it to the dealer. The vehicle was taken to the dealer and diagnosed that the passenger’s side rear inner shield was detached and was missing the required fasteners. The dealer replaced the passenger’s side rear inner wheel housing. The manufacturer was not made aware of the failure. The failure mileage was 61,554.

NHTSA ODI 11427417

WHILE DRIVING DRIVER SIDE DOOR OPENED AND WOULD NOT CLOSE. AFTER A NUMBER OF TIMES ATTEMPTING TO CLOSE THE DOOR, IT FINALLY DID PROPERLY CLOSE.

NHTSA ODI 11405685

THE EXTERIOR DOOR LATCHES WILL NOT OPEN FROM THE OUTSIDE ON THE PASSENGER SIDE OF THE VEHICLE

NHTSA ODI 11403862

2017 LINCOLN CONTINENTAL. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION. *LD THE CONSUMER STATED THE VEHICLE HAD A WATER LEAK DAMAGING THE COMPUTER SYSTEM. THIS CAUSED THE VEHICLE TO FAIL WHILE DRIVING. *JS

NHTSA ODI 11361820

LEFT FROM DRIVER DOOR WILL NOT LATCH WHEN CLOSED. RECALL #19V-077, HAVE TAKEN VEHICLE TO FORD DEALERSHIP IN MILLEDGEVILLE ABOUT 2 WEEKS AGO, THEY SEEM TO BE HAVING PROBLEMS GETTING PARTS.

NHTSA ODI 11299536

DRIVER'S DOOR DOES NOT ELECTRONICALLY CLOSE FULLY WHEN IT IS PULLED SHUT, AND A MESSAGE ON THE INSTRUMENT PANEL INDICATES THAT THE DOOR IS NOT CLOSED. IT REQUIRES SEVERAL ATTEMPTS TO ENSURE THAT THE DOOR REMAINS FULLY CLOSED AND LOCKED.

NHTSA ODI 11194382

THE FRONT HOOD VIBRATES AS IF IT'S GETTING READY TO UNLATCH AS YOUR DRIVING AT 70 M.P.H. WHILE ON THE HIGHWAY. IT'S VERY UNCOMFORTABLE AND SCARY.

NHTSA ODI 11129985

TL* THE CONTACT OWNS A 2017 LINCOLN CONTINENTAL. WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT PASSENGER SIDE DOOR ERRONEOUSLY OPENED. AFTER STOPPING AND CLOSING THE DOOR, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. IN ADDITION, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND JERKED WHILE CHANGING GEARS. THE VEHICLE WAS TAKEN TO GANLEY LINCOLN IN MIDDLEBURG HEIGHTS, OHIO WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE MATERIAL FROM THE FRONT DRIVER SEAT RIPPED AND EXPOSED METAL PARTS THAT MADE CONTACT WITH THE DRIVER WHILE SEATED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,700.

NHTSA ODI 10992286