What 28 owners told NHTSA about the 2017 Lexus Nx200t

The contact owns a 2017 Lexus NX 200T. The contact stated that while attempting to enter the trunk, the contact heard a click, but the trunk failed to unlatch, and the contact was unable to open the trunk. An unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 45,000.

NHTSA ODI 11586647

I was pulling into a parking space at a gas station and the vehicle took off at a fast speed and I could not stop the vehicle, the “parking assist light came in saying parking assist malfunction, I tried braking and nothing, the car kept going I hit something then it stop as I put the gear in park, the passenger electrical window won’t operate from the driver side, Lexus refused to take responsibility of an electrical problem occurred as the vehicle malfunctioned, at the shop they claimed nothing was wrong, with breaks or no electrical problem, there is something wrong with a part that causes difficulty getting the tire off and in turn damaging the tire , this was told to me be a auto repair shop, Lexus did nothing to take responsibility nor did they treat me well, as if I just decided to ram my car into something, I later read other reports where this vehicle had same problem with the vehicle just taking off and driver unable to stop the vehicle , I only had the car for about 4 months, and theirs all happened, I was afraid to drive it for awhile, but they wouldn’t even swap the car out for another

NHTSA ODI 11570240

WATER PUMP LEAKING COOLANT: This pump which pushes coolant for engine's cooling system is leaking in several Lexus vehicles. If not replaced, engine will not be operating efficiently and could result in catastrophic engine damage. My vehicle although out of warranty has not even reached 40,000 miles. Dealer provided estimate of $1,134.81 + tax. Dealer warned that if not replaced it could result in catastrophic engine damage that has costed people between $7,000-$21,000. On further research on Internet, I found that coolant water pump has failed in Lexus for several customers, for multiple models of Lexus, for several years, at low mileages. Despite this Lexus has never issued a recall of defective coolant water pump. I would request NHTSA to please investigate this serios issue. Thank You !!

NHTSA ODI 11539646

While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.

NHTSA ODI 11533175

The brakes failed, and I could not stop or control the car. How was your safety or the safety of others put at risk? The car nose-dived off the highway onto the on-ramp, I was with my brother and we could have died, and his back is broken, and my face is messed up. Scared to drive been crying every day the front airbags did not come out Has the problem been reproduced or confirmed by a dealer or independent service center? waiting on the insurance to review Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Police and Tow Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, a same concern when driving in rain, or any time the road is not dry the car will slide, I have no control over the back of the car it slides often and i will have to correct it

NHTSA ODI 11498939

The contact owns a 2017 Lexus NX200T. The contact stated while pulling into a parking space at approximately 5 MPH the vehicle suddenly accelerated, the contact said she had her foot on the brake pedal. The vehicle crashed into a parking pole barrier with the driver's side front grill. The contact was able to shift into park (P) just as she crashed into the pole. The contact stated the parking assist malfunction light was illuminated and several other unknown lights as well. The contact stated that there was damage to the bumper and the grill on the driver's side as well as a cracked headlight housing. The contact stated that there was no damage to the pole. The contact was able to drive the vehicle back to her residence, however, she had it towed to a dealer. The dealer diagnosed that there was a failure of the GPS system and the tire pressure sensor. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 72,925.

NHTSA ODI 11495165

I stepped out of my car in our condo complex after parking. and turned off the engine only after i stepped out completely. vehicle starts rolling. I opened the door so wide, in panicked jumped back with right leg pressing on the break/ turning engine , shift gear to park, as i have no control over the door. As i am trying to hold on the steering wheel and doing all the actions mentioned above , the door swung hard with my leg on it while the car is in rolling motion. It did stop , almost hitting the parked pickup car. damaged the door and the front fender. Dont recall exactly what happened, it possible that i may have turned it off while it is in drive (?) but vehicle is not moving. Lexus a luxury car made it too convenient with auto parking brake , doesn’t not have a safety feature to prevent roll off accident when vehicle is at full stop and engine turned off.(unlike prius). Repair estimated at $3,000-$5,000.

NHTSA ODI 11494327

The contact owns a 2017 Lexus NX200T. The contact stated that his wife was driving approximately 5 MPH, the power steering suddenly malfunctioned and the steering wheel became extremely difficult to turn in either direction. After turning off and restarting the vehicle, the failure persisted. During the failure, the message “power steering malfunction, steering power low visit your dealer” had displayed. The vehicle was towed to the local dealer who replaced the power steering assembly ECU and the steering column, and the vehicle was fixed. The manufacturer was notified of the failure. The failure mileage was 47,970. The contact stated that at the time of failure, the steering jerked violently back to center after attempting to turn it left and right. All power steering function was lost at time of failure.

NHTSA ODI 11489350

We have heated & cooled seats. My wife noticed a burnt section in the passenger front seat. It’s about 1 1/2 inches long and 1/16 wide - this is the actual opening of the burn, the area around the burn turned black and is about the size of a quarter.

NHTSA ODI 11447657

The contact owns a 2017 Lexus NX200T. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stalled with several unknown warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the electric fuel pump replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11446335

While driving my car, the vehicle would not let me drive pass 20 miles. My engine light came on and my tractor off came on. Almost causing an accident. Also, my car cut off while driving. I took it to Lexus service repair and they said it’s a fuel pump issue. I see a recall was list for my car but the year 2015. Mine is a 2017 and Lexus IS trying to make me pay for a service knowing that other cars had the same issues.

NHTSA ODI 11431141

I had the Lexus nx200 year 2017 only for a little over a month and got into a accident. On June 16 I got into a car accident. My car was considered total lost with head on collision front damage with another vehicle and my air bags never deployed. The opposite vehicle air bags deployed. My safety was put at risk for this matter. My had hit the steering wheel and I was treated in the hospital with a head injury and swelling to the face. Right arm was also injured. The vehicle is being expect as total lost from the insurance company. I never had a warning.

NHTSA ODI 11421348

TRIM AROUND FRONT CENTER A/C CRACKED. I SAT IN PARKED AND HEARD A CRACK. I ASSUME IT WAS DUE TO HEAT FROM SUNLIGHT. CRACKED AFTER LESS THAN 2 YEARS OF OWNERSHIP. BOUGHT BRAND NEW. AREA AROUND CUP HOLDER ALSO CRACKED AFTER ABOUT 1.5 YEARS OF OWNERSHIP. CONTACTED LEXUS ABOUT THIS BUT NOTHING WAS DONE. THEY SAID THEY WOULD GET BACK TO ME BUT THAT WAS 1 YEAR AGO. *TR

NHTSA ODI 11324647

YOKOHAMA TIRE SIDEWALL EXPLODED AT 60 MILES/ HR NORMAL DRIVING CONDITIONS.

NHTSA ODI 11246539

CAR FAILED TO STOP ON INCLINE AND HIT A GARAGE DOOR

NHTSA ODI 11244164

AFTER REPLACING TIRES, AT HIGHWAY SPEEDS THE CAR SHAKES. REPLACED THE REPLACEMENT TIRES WITH A DIFFERENT MANUFACTURER AND TREAD TYPE AND STILL HAVE THE SAME VIBRATION AT THE SAME SPEED(S). TIRE PLACE PUT A TOTAL OF 10 TIRES ON THE VEHICLE TO NO AVAIL AND ROAD FORCE BALANCED THE TIRES. RECOMMENDED I TAKE THE VEHICLE TO THE DEALERSHIP. THE LEXUS DEALERSHIP SAID THAT ONLY THE EXACT TIRES THAT CAME ON THE CAR WOULD GUARANTEE THE CAR WOULDN'T SHAKE. THEY ROADFORCE BLANCHED THE SAME TIRES AND CAME UP WITH VASTLY DIFFERENT RESULTS 2 WEEKS APART. WHEN ASKED WHAT WOULD HAPPEN WHEN THE TIRES THAT CAME ON THE VEHICLE WOULD BE DISCONTINUED THERE WAS NO RESPONSE. SO, IN SHORT, LEXUS HAS MADE A VEHICLE THAT, ONCE THE OEM SELECTED TIRES ARE DISCONTINUED, WILL NO LONGER PROVIDE A SMOOTH RIDE.

NHTSA ODI 11205658

VEHICLE SELF-STARTED WHILE UNATTENDED. AFTER START#2 CAR WAS CHECKED FOR DASH LIGHTS AND RUNNING ENGINE WHEN LEFT. UPON RETURN THE GAS TANK WAS HALF USED AND CAR WAS RUNNING. THIS OCCURRED TWICE MORE. CAR PARKED IN A PUBLIC PARKING AREA-IT HAS YET TO HAPPEN IN OUR DRIVEWAY, BUT AFTER READING ABOUT PEOPLE FORGETTING TO TURN OFF THEIR PUSHBUTTON START AUTOS AND SUCCUMBING TO EXHAUST GAS I WONDER IF THEY REALLY FORGOT OR THE CAR SELF STARTED LIKE OURS..

NHTSA ODI 11153650

TRAVELING ON ON H-1 EAST FREEWAY, NEAR THE RADFORD PEDESTRIAN OVERPASS, IN HONOLULU, HAWAII, ON WAY TO AIRPORT WHEN BRAKES APPLIED AND DID NOT WORK, CAR CONTINUED TO ACCELERATE. REPEATED COMPRESSION OF BRAKES FAILED TO SLOW OR STOP VEHICLE. BRAKES FAILED CAUSING DRIVER TO CRASH INTO ANOTHER VEHICLE.

NHTSA ODI 11143027

TL* THE CONTACT OWNED A 2017 LEXUS NX200T. WHILE DRIVING 11 MPH INTO A GARAGE, THE VEHICLE ACCELERATED WITHOUT WARNING AND CRASHED INTO THE BACK WALL OF THE GARAGE. ALL THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. BOTH THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ENGINEERING DEPARTMENT WOULD FOLLOW UP ON THE FAILURE, BUT THE CONTACT WAS STILL AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 11,500.

NHTSA ODI 11112470

TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING 10 MPH, THE REAR MIDDLE SEAT BELT FAILED. THE SEAT BELT BECAME TANGLED AROUND THE CONTACT'S CHILD'S NECK AND FAILED TO RETRACT. THE CONTACT STATED THAT THERE WAS NO QUICK RELEASE BUTTON OR METHOD TO MAKE THE SEAT BELT RETRACT. AS A RESULT, THE CONTACT HAD TO CUT THE BELT FROM AROUND HER SON'S NECK TO PREVENT HIM FROM CHOKING. THE CHILD WAS NOT INJURED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 8,500.

NHTSA ODI 11098014

YOKOHAMA TIRE SPIT ON THE SIDE WALL AND HAD TO REPLACED. TOOK TO THE TIRE PLACE AND THEY MENTIONED THIS WAS NOT CAUSED BY ROAD HAZARD. LEXUS REFUSED TO SUPPORT THE MANUFACTURING DEFECT CASE NUMBER 180416-000146

NHTSA ODI 11088914

2017 LEXUS NX 200T. CONSUMER WRITES IN REGARDS TO VEHICLE MOVING WHILE GEAR SHIFT WAS IN PARK. *LD THE CONSUMER STATED THE VEHICLE RAN OVER HER FOOT CAUSING A BILATERAL FOOT HAIRLINE FRACTURES, LEFT KNEE CONTUSION, AND LEFT RIB/GROIN/ELBOW DISCOMFORT. THE VEHICLE CRASHED INTO THE GARAGE DOOR.*JS

NHTSA ODI 11082928

THE FRONT SEATS IN THE 2017 LEXUS NX MODELS ARE FIXED AND SLANTING FORWARD TO A VERY UNCOMFORTABLE ANGLE, THIS PICTURE IS FROM AN ADD ON THE LEXUS SIGHT. IT IS VERY UNCOMFORTABLE AND MANY PEOPLE HAVE COMPLAINTS ONLINE. THIS SEAT POSITION PROMOTES POOR POSTURE AND FATIGUE WHEN DRIVING MORE THAN 30 MINUTES. THE CANADIAN MODELS OF SAME CAR BUT HAVE ADJUSTABLE HEAD RESTS, FOR THE US OWNERS THIS IS $700 PER HEAD REST BUT NOT AVAILABLE TO US RESIDENTS. LEXUS WILL NOT DO ANYTHING AND THE CORPORATE OFFICE ONLY CALLS YOU BACK TO SAY THERE IS NOTHING THEY CAN DO OR WILL DO. I THINK IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED DUE TO THIS BAD NECK POSITION....IF YOU ARE IN A REAR END COLLISION IN THIS VEHICLE I CAN ONLY ASSUME YOU WILL HAVE A NECK INJURY AND POSSIBLE PARALYSIS. SOMETHING MUST ME DONE. ON LINE OTHERS COMPLAINING OF THIS SAME ISSUE ARE TAKING THE REAR HEAD RESTS AND INSTALLING THEM ON THE FRONT SEATS BECAUSE OF THIS PROBLEM. I AM NOT SURE THIS IS A SAFE ALTERNATIVE.

NHTSA ODI 11067085

PURCHASED A NEW 2017 LEXUS NX ON MAY 28, 2017. ON JUNE 23, 2017 WHILE WASHING CAR FOR FIRST TIME, I SAW A CRACK/SPLIT IN TIRE SIDEWALL ABOUT 3-4" LONG. ADVISED DEALER IT WAS DEFECT. DEALER ARGUES IT COULD HAVE BEEN DUE TO HITTING A CURB. THERE HAS NOT BEEN ANY ACCIDENTS, RUNNING OVER NAILS OR SCREWS OR HITTING ANYTHING WITH THE TIRE/CAR. THIS TIRE IS DRIVER REAR SIDE AND I FEAR A BLOWOUT COULD OCCUR. THE CRACK HAS MOST LIKELY BEEN PRESENT SINCE CAR WAS PURCHASED. THERE ARE NO SCUFFS, MARKS, ETC. ON TIRE. I HAVE PHOTOS BUT NO PLACE TO ATTACH THEM HERE.

NHTSA ODI 11001220

TL* THE CONTACT OWNS A 2017 LEXUS NX200T. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT'S VEHICLE CRASHED INTO AN ONCOMING VEHICLE. THE FRONT END SUSTAINED SEVERE DAMAGE, BUT THE AIR BAGS DID NOT DEPLOY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DRIVER SUSTAINED INJURIES TO THE BACK, NECK, AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,200.

NHTSA ODI 10992903