Home · 2017 Lexus Nx200t · Complaints
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
2 of 28 complaints match · Seats · clear filters
We have heated & cooled seats. My wife noticed a burnt section in the passenger front seat. It’s about 1 1/2 inches long and 1/16 wide - this is the actual opening of the burn, the area around the burn turned black and is about the size of a quarter.
NHTSA ODI 11447657
THE FRONT SEATS IN THE 2017 LEXUS NX MODELS ARE FIXED AND SLANTING FORWARD TO A VERY UNCOMFORTABLE ANGLE, THIS PICTURE IS FROM AN ADD ON THE LEXUS SIGHT. IT IS VERY UNCOMFORTABLE AND MANY PEOPLE HAVE COMPLAINTS ONLINE. THIS SEAT POSITION PROMOTES POOR POSTURE AND FATIGUE WHEN DRIVING MORE THAN 30 MINUTES. THE CANADIAN MODELS OF SAME CAR BUT HAVE ADJUSTABLE HEAD RESTS, FOR THE US OWNERS THIS IS $700 PER HEAD REST BUT NOT AVAILABLE TO US RESIDENTS. LEXUS WILL NOT DO ANYTHING AND THE CORPORATE OFFICE ONLY CALLS YOU BACK TO SAY THERE IS NOTHING THEY CAN DO OR WILL DO. I THINK IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED DUE TO THIS BAD NECK POSITION....IF YOU ARE IN A REAR END COLLISION IN THIS VEHICLE I CAN ONLY ASSUME YOU WILL HAVE A NECK INJURY AND POSSIBLE PARALYSIS. SOMETHING MUST ME DONE. ON LINE OTHERS COMPLAINING OF THIS SAME ISSUE ARE TAKING THE REAR HEAD RESTS AND INSTALLING THEM ON THE FRONT SEATS BECAUSE OF THIS PROBLEM. I AM NOT SURE THIS IS A SAFE ALTERNATIVE.
NHTSA ODI 11067085
Working with the data? Download all 28 complaints as CSV · fetched from NHTSA July 25, 2026