What 117 owners told NHTSA about the 2017 Land Rover Range Rover Sport (7 Seat)

TL* THE CONTACT OWNED A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE UNINTENTIONALLY SHUT OFF WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE AND A GUARDRAIL. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED THREE TIMES PRIOR TO THE CRASH; HOWEVER, THE VEHICLE TURNED BACK ON AND WAS FUNCTIONING NORMALLY. THE PASSENGER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL VEHICLE HOLDING YARD AND THEN TOWED TO LAND ROVER EDISON (920 US-1, EDISON, NJ 08817, (732) 205-9000) WHERE THE CONTACT STATED THAT THEY DOWNLOADED THE BRAIN WITH NO FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY IN THE INSURANCE COMPANY'S POSSESSION WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES MULTIPLE TIMES, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 29,256. *BF*JB

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WHILE DRIVING ON HIGHWAY (INTERSTATE 87), TRAVELING ABOUT 2 HOURS INTO MY DRIVE WITH MY 8 YEAR OLD DAUGHTER AND FAMILY DOG AT A SPEED OF 65 MPH, THE VEHICLE'S SYSTEM WENT INTO FAILURE MODE AND STATED "DIESEL PARTICULAR FILTER FULL" WITH NO PRIOR WARNING OF THIS. VEHICLE HAD SOME LOSS OF POWER THEN FOLLOWED BY "LIMP" MODE WHICH THEN WAS EXTREME LOSS OF POWER. VEHICLE SYSTEM FAILED AND DID NOT ISSUE PRIOR WARNING OF "REGENERATION" OF DIESEL PARTICULAR FILTER. VEHICLE HAD BEEN SERVICED SEVERAL TIMES FOR DEF FLUID LIGHT, DIESEL SENSOR ISSUES, AND ALSO FAILED NYS INSPECTION ON IT'S FIRST ANNUAL INSPECTION IN FEBRUARY 2019. I ALSO HAD IT REPAIRED SINCE FUEL TANK WENT TO "EMPTY" WHILE DRIVING. VEHICLE IS UNSAFE AND JAGUAR LAND ROVER SHOULD ACKNOWLEDGE THERE ARE MAJOR ISSUES WITH THE SAFETY OF THESE VEHICLES. WE WERE ORIGINALLY SOLD ANOTHER DIESEL RANGE ROVER THROUGH SAME DEALER (MOUNT KISCO) BUT THAT VEHICLE COULD NOT PASS NYS INSPECTION AS WELL. WE WERE ASKED TO DRIVE IT FOR A COUPLE OF HUNDRED MILES AND BRING IT BACK FOR INSPECTION BUT IT KEPT FAILING AND WERE THEN SOLD THIS ONE.

NHTSA ODI 11255066

THE CAR WAS IN A STATIONARY POSITION ON THE GARDEN STATE PARKWAY (TRAFFIC RELATED) WHEN ANOTHER CAR FAILED TO BRAKE AND HIT THE RANGE ROVER FROM BEHIND GOING APPROXIMATELY 55 MILES AN HOUR. UPON IMPACT, THE DRIVER OF THE RANGE ROVER WAS PROPELLED FORWARD INTO THE STEERING WHEEL CAUSING FACE AND HEAD TRAUMA. DRIVER WAS WEARING A SEAT BELT. AFTER THE ACCIDENT, I TRIED TO ENGAGE THE SEAT BELT INTO A LOCKING POSITION WHICH IT FAILED TO DO. I HAVE CALLED THE DEALER AND RANGE ROVER CORP TO DISCUSS THE ISSUE. RANGE ROVER CORP SAID THERE WAS NO RECALL ON MY CAR AND WAS NOT INTERESTED IN DISCUSSING FURTHER. THEY WERE ALSO NOT INTERESTED IN VIEWING THE CAR.

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****NOTE - MISSING VIN AND MODEL YEAR**** MY FRIEND IS IN INTENSIVE CARE AT THE HOSPITAL AND HAS BEEN DECLARED BRAIN DEAD. AS SHE WAS GETTING OUT OF HER CAR, HER CAR ROLLED OVER ON HER IN REVERSE CRUSHING HER HEART AND CUTTING OFF CIRCULATION TO HER BRAIN. THE ROTARY SHIFT KNOB SHE BELIEVED TO BE IN PARK MUST HAVE BEEN IN REVERSE OR MUST HAVE MALFUNCTIONED. SHE IS 41 AND LEAVES BEHIND TWO YOUNG DAUGHTERS. PLEASE INVESTIGATE INTO THESE ROTARY SHIFT KNOBS WHICH NEED TO BE OUTLAWED!!! ## VIN FAILED ## RANGE ROVER ## *DT UPDATED 10/18/18*JB

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TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER. WHILE DRIVING BETWEEN 45-60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, ON A SEPARATE OCCASION, THE ENGINE REVVED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY JAGUAR NORTH ATLANTA (1505 MANSELL RD, ALPHARETTA, GA 30009, (770) 587-2000) TO BE DIAGNOSED, BUT THE MECHANIC COULD NOT REPRODUCE THE FAILURES. AFTER FURTHER INQUIRIES, THE CONTACT WAS INFORMED OF SEVERAL FAILURE CODES INCLUDING THE AIR BAG CONTROL CIRCUIT OPEN FAULT, RETRAIN CONTROL MODULE FAULT, AND ABS CONTROL MODULE FAULT. THE CONTACT STATED THAT THE DIAGNOSTIC CODE READER SHOWED A TOTAL OF 28 DTC FAULT CODES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 11123387

VEHICLE HAS SEVERAL ELECTRICAL PROBLEMS. THE BOARD WILL GO BLACK SCREEN WHILE DRIVING. I TOOK IT TO THE DEALER 2 TIMES FOR THE SAME PROBLEM, AND THEY TOLD ME THAT THEY WILL CONTACT ME WITH A SOFTWARE UPDATE. IT NEVER HAPPENED. I DONT HAVE TIME TO TAKE A CAR TO THE DEALER EVERY WEEK. IT IS A NEW CAR. I LEASED IT ON SEP. IT WOULD INDICATE MALFUNCTION ENGINE LIGHT LAST TIME. THE VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I WOULD START THE ENGINE AND WOULD NOT SHIFT GEAR. I HAD TO DRIVE THE VEHICLE MANNUALLY AT 5 MILES PER HOUR TO MY HOUSE. THE TOW TRUCK TOOK MY CAR 2 WEEKS AGO TO THE DEALER. THE CAR IS UNDER REPAIRS. NO LUCK AS TO WHAT IS GOING ON. TODAY THEY CALLED THAT ARE CHANGING THE FUEL PUMP. WAITING FOR THE PART AND AFTER INSTALLATION THEY SEE IF THE PROBLEMS ARE RESOLVED

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2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO (TFT) VIRTUAL DISPLAY INSTRUMENT CLUSTER SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE INSTRUMENT PANEL WOULD FLASH AND DISPLAY VARIOUS WARNING MESSAGES. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS DUE TO HAVE A RECALL REPAIR COMPLETED ON THE INSTRUMENT PANEL. *JS

NHTSA ODI 11066228

2017 RANGE ROVER. CONSUMER WRITES SEEKING A REFUND FOR PURCHASE OF VEHICLE BECAUSE THE LAND ROVER TOWING SYSTEM IS NOT EQUIP FOR TRAILERS WITH WIDELY USED LED TAIL LAMPS. *LD *JS

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TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.

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TL* THE CONTACT OWNS A 2018 N/A LAND ROVER L560. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE DEFROSTER/DEFOGGER DID NOT FUNCTION, MAKING IT DIFFICULT TO NEITHER CLEAR THE WINDSHIELD NOR SEE THE ROADWAY. THERE WAS NO WARNING INDICATORS. THE VEHICLE WAS TAKEN TO THE LAND ROVER JACKSON DEALER LOCATED AT 5320 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, PHONE NUMBER 601-326-5600, WHERE A DIAGNOSTIC TEST WAS PERFORMED AND THE TECHNICIAN UPGRADED THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT A KNOWN ISSUE. THE FAILURE MILEAGE WAS ABOUT 1,220. BEFORE THE MALFUNCTION OF THE DEFROSTER, THE CLIMATE CONTROL DASH STARTING FLICKERING AND WENT OUT FOR ABOUT 3-5 MINUTES. THIS PROBLEM HAS HAPPEN AGAIN (JAN. 13, 2018) THE BACK AND SIDE WINDOWS ARE NOT DEFROSTING. *DT *AS

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TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST ACCELERATION AND THEN STALLED. A MESSAGE OF "ZERO GAS" ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE THE SAME DAY, YET THE FUEL TANK WAS FULL. THE VEHICLE WAS TOWED TO THE DEALER (LAND ROVER OF HUNTINGTON IN HUNTINGTON NEW YORK) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

NHTSA ODI 11033084

I PURCHASED A 2017 RANGE ROVER SPORT HSE IN MAY 2017. IN JULY 2017, WE HAD A SEVERE STORM AND I NOTICED THAT I HAD LEAKING INSIDE MY BACK PASSENGER SIDE DOOR. I RETURNED MY VEHICLE TO THE DEALERSHIP AND IT SAID THAT THERE IS NOTHING THEY CAN DO TO FIX THE PROBLEM BECAUSE IT IS DUE TO THE DESIGN OF THE VEHICLE. THE DEALER TOLD ME TO LET DIRT BUILD UP ON MY CAR AND MAYBE THE DIRT PARTICLE WOULD DIVERT THE WATER THE OTHER DAY, I WAS WASHING MY VEHICLE AND WHEN I HOSED THE BACK DOOR AREA IN ADDITION TO WATER GETTING INSIDE MY VEHICLE AGAIN, IT ALSO CAUSED MY DOOR TO CONTINUOUSLY LOCK AND UNLOCK. IT WAS AS IF HOSING MY CAR WAS CAUSING AN ELECTRICAL SHORTAGE. I WAS AFRAID MY VEHICLE WAS GOING TO CATCH ON FIRE. I CONTACTED RANGE ROVER OF NORTH AMERICA IN ADDITION TO THE DEALERSHIP AND RANGE ROVER, NORTH AMERICA TOLD ME THEY WOULD NOT DO ANYTHING TO REPAIR MY VEHICLE.

NHTSA ODI 11020694

A THIRD OF THE TIME, UPON ENTERING THE VEHICLE, THE DASH BEEPS AND DISPLAYS "GEAR SHIFTER NOT IN PARK.", THE AEB, NOW DISABLED, DISPLAYED ON THE DASH AT INAPPROPRIATE TIMES WHILE DRIVING, AND WHILE ATTEMPTING TO PARK THE CAR ONCE OUT OF D, THE GEAR SHIFT WOULD NOT GO INTO P, R, N OR BACK IN TO D. THE DASH MESSAGE INSTRUCTED ME TO SELECT A GEAR, BUT I COULD NOT. THE CAR HAD TO BE TURNED OFF AND RESTARTED. AFTER THE FIRST REPAIR ATTEMPT, I CONTACTED A LR SALESPERSON LIVING IN ANOTHER CITY. HE TOLD ME, IN CONFIDENCE, THAT SOME OF THE RR SPORTS AT HIS DEALERSHIP EXPERIENCE THESE SAME PROBLEMS. HE SAID: THE ISSUE RUNS DEEPER THAN I HAVE EXPERIENCED, IS COMPLEX AND COULD TAKE MONTHS, MAYBE A YEAR, TO REPAIR, AND CONFIRMED IT IS A SAFETY ISSUE. HE ADVISED ME NOT TO DRIVE MY CAR. AFTER CONTACTING LRNA, THEY TOLD ME THAT THIS PROBLEM IS "UNDER INVESTIGATION" AND THEY DON'T "BELIEVE" IT TO BE A "SUBSTANTIAL SAFETY ISSUE." I DISAGREE. SINCE THEN, ON TWO OCCASIONS, LRNA TOLD MY CASE ADVISER AT THE DMV A FIX IS COMING. THE FIRST HAS COME AND GONE, THE SECOND IS DUE NEXT WEEK. MY DEALERSHIP IS DISINTERESTED AND TREATS ME AS IF I AM THE ONLY OWNER OF A 2017 RR SPORT EXPERIENCING THESE ISSUES. EVEN THOUGH, I MET THE OWNER OF A 7 DAY OLD 2017 RR SPORT IN THE SERVICE WAIT AREA, WHOSE CAR WOULD NOT START THAT MORNING. UPON CONVERSATION SHE TOLD ME HER CAR DISPLAYED THE SAME WARNINGS AS MINE. OUR VISIT WAS ABRUPTLY INTERRUPTED WHEN THE DEALERSHIP'S GM APPROACHED US AND ASKED IF HE COULD PERSONALLY DRIVE HER HOME INSTEAD OF HER HAVING TO WAIT. ALTHOUGH WE WERE INTERRUPTED, IT IS EASY TO FIND THESE PROBLEMS ARE RAMPANT AS LR FORUMS CONFIRM. THREE MONTHS AFTER PURCHASING MY NEW CAR WHICH STILL SITS IN SERVICE, AND HAS BEEN IN SERVICE OVER HALF OF THE OWNERSHIP DURATION, THERE ARE ONLY PROMISES OF A REPAIR ON THE WAY AND NO DEFINITIVE STATEMENT ON THE SAFETY OF MY VEHICLE.

NHTSA ODI 11000373

2017 LAND ROVER RANGE ROVER. CONSUMER WRITES IN REGARDS TO CONCERNS WITH BRIGHT HEADLIGHTS ON VEHICLE IMPAIRING OTHER DRIVERS VISION ON THE ROAD. *LD THE CONSUMER STATED THE HEADLIGHTS WERE EXCEPTIONALLY BRIGHT. THE BRIGHTNESS WAS EXACERBATED BY THE HEIGHT OF THE VEHICLE. THE CONSUMER STATED THE XENON LIGHTS SHOULD BE DIMMED OR AIMED DOWNWARD. UPDATED 05/11/2017 *JS

NHTSA ODI 10980570

VEHICLE LOST POWER ON TWO OCCASIONS. BOTH INSTANCES TOOK PLACE WHILE THE VEHICLE WAS STOPPED IN TRAFFIC WITH THE DRIVER'S FOOT ON THE BRAKE. VEHICLE SHUT ITSELF OFF AND PUT ITSELF IN PARK WITH NO INPUT FROM THE DRIVER. VEHICLE'S ONBOARD TRACKING SOFTWARE RECORDED BOTH EVENTS. ONE EVENT TOOK PLACE ON A TWO LANE RURAL ROAD WHILE STOPPED AT A LIGHT. THE SECOND TOOK PLACE ON THE INTERSTATE HIGHWAY WHILE STOPPED IN A TRAFFIC BACK UP. INCIDENTS HAVE BEEN REPORTED TO JAGUAR LAND ROVER.

NHTSA ODI 10984218

THE AUTONOMOUS EMERGENCY BRAKING (AEB) SYSTEM IS NON FUNCTIONAL. ERROR MESSAGE ON THE DASH WILL SOMETIMES REPORT RECALIBRATION AND AT OTHER TIME STATE THAT THE SYSTEM IS UNAVAILABLE. ALSO INDICATES THAT THE "FORWARD ALERT" IS NOT AVAILABLE. THE DEALER IS UNCLEAR ABOUT HOW THIS WILL EFFECT VEHICLE HANDLING AND SAFETY. THEY HAVE REPORTED THAT THERE IS A SOFTWARE PATCH COMING BUT IT HAS NOT BEEN PROVIDED TO THE PUBLIC YET.

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COMPLAINT ATTACHED

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