What 117 owners told NHTSA about the 2017 Land Rover Range Rover Sport (5 Seat)

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that no failure was found. The contact was unable to complete the vehicle inspection and registration in the State of California due to the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11700168

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11696594

The contact owns a 2017 Land Rover Range Rover Sport. The contact stated that while attempting to make a turn, there was an abnormally loud sound coming from the rear of the vehicle. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 62,104.

NHTSA ODI 11696607

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle, especially while driving over small bumps in the roadway. No warning lights were illuminated. The contact stated that on a separate occasion, while in reverse(R) and turning the steering wheel to the left, there was an abnormal clicking sound coming from the wheel well. No warning lights were illuminated. Most recently, while driving uphill, the brake pad wear warning light was illuminated. The local dealer was not contacted. The contact stated that the abnormal sounds persisted and were getting louder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11696616

Front Suspension Knuckle Crack was knocking and ready to break on my 2017 Range Rover. I had to bring it into an independent service center due to the inability of the dealer (JLR Newport Beach, CA) to get me in (I was told 200 cars were in front of me and it would be an undetermined period of time before they could get to me). The suspension and steering were affected and I had to have it repaired immediately by Custom European in Huntington Beach, Ca. He used original parts and it cost me $1,500.00 (799.57 parts, 660.00 labor, tax 60.42). The vehicle has not been inspected yet. When I received the SAFETY RECALL letter from JLR in Newport, I tried to get in for inspection but to no avail. Same situation, 100's of cars in front of me. When I called Range Rover of North America, I was told your computer system has been down for over two months and that I should call back every week to see if it's working (by Jared). Jared told me because I had the safety recall corrected already, this was the only way to get reimbursed but NOTHING could be done while the computer system was down. The SAFETY RECALL letter specifically says reimbursement is available but Jared said nothing is available without the computer system, which as I mentioned earlier has been down for two months. Telling me to call back weekly to see if it's up again is not the resolution I was seeking. JLR cannot inspect because they have no place to log the information since your "computer system is down." This is a classic case of "we can't do anything without our computer" but you can call us back (basically hoping I'll forget and go away). I spent good money on this safety recall and need to be reimbursed properly. Range Rover of North America and JLR of Newport Beach are doing NOTHING to address that situation with those of us that took care of the problem before it was too late. Please tell me how this should end. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11694584

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11692560

The contact owns a 2017 Land Rover Range Rover Sport. The contact received a notification of NHTSA Campaign Number: 25V514000(Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the contact heard an abnormal squeaking sound coming from the front passenger's side of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, where the contact was informed that the manufacturer's system had been hacked and no assistance could be provided. The vehicle was not repaired, and the failure persisted. The manufacturer was not notified of the failure. The contact expressed safety concerns because the vehicle was unsafe to drive. The failure mileage was approximately 82,000.

NHTSA ODI 11692394

The contact owns a 2017 Land Rover Range Rover. The contact stated that while driving 70 MPH, the message "Suspension Fault - Stop Safely" was displayed. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated. Additionally, the contact was informed that the VIN was included in NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed over a bumpy road surface and making a sharp turn, the message "Suspension Fault - Stop Safely" was displayed, and the vehicle made an abnormal sound. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ODI 11689411

The contact owns a 2017 Land Rover Range Rover. The contact stated that while in reverse(R), the steering wheel was turned to the left while reversing down the driveway at approximately 3 MPH, the passenger’s side front tire fell into the wheel well. The contact stated there was no warning light was illuminated. The contact stated that the passenger’s side front tie rods, control arm, and ball joint had sheared off from the suspension. The vehicle was towed to a local dealer, where it was not diagnosed but determined that the passenger’s side front tire suspension control arms needed to be replaced. The contact was aware of NHTSA Campaign Number: 25V514000 (Steering); and was informed by the dealer that the damages to the front passenger’s side wheel control arms did not fit the specifics of the recall and that a diagnostic test was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.

NHTSA ODI 11688995

The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that the parts were not available. The contact stated that the vehicle was a business vehicle. In addition, the contact stated that because of the unrepaired recall, the vehicle was undrivable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11683623

My steering column/knuckle is cracked and my suspension is snapped causing issues for turning the wheel

NHTSA ODI 11670951

Upon starting one morning I noticed the vehicle’s steering was heavier than usual. The next day, I heard strange noises like a knocking upon pressing the accelerator, and then the brake. The 3rd day, the steering column started making a scrubbing noise.

NHTSA ODI 11535110

TL* THE CONTACT OWNS A 2017 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING WHEEL PHYSICALLY SEPARATED FROM THE STEERING COLUMN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (RANGE ROVER OF COLUMBIA, 803-227-4528) WERE BOTH NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 10,000.

NHTSA ODI 11067077