What 574 owners told NHTSA about the 2017 Honda Civic Sedan

My AC stopped blowing cold air in October 2021. The car has 32,000 miles. (There is an error in the dealer report.) I brought the car to an independent mechanic. He said he could not fix the problem because only Honda dealers have the proper coolant for the system. The dealer said the front of the compressor is leaking at the gasket and needs to be replaced at a cost of $1350. This seems to be a common problem in this generation of Honda Civics. Honda has extended the warranty for the condenser, but not the compressor. They need to extend the warranty for the compressor as well. This is an unhealtful situation because leaking freon is not good and because now I have to drive with the windows open and breathe in the exhaust of other cars. Thank you.

NHTSA ODI 11441767

Coils and spark plugs getting rust/wet by water intrusion causing emisions problems the car is unable to drive.

NHTSA ODI 11441681

The contact owns a 2017 Honda Civic. The contact stated that the vehicle was taken to the local dealer for an oil change and the contact was informed by the service tech that there was a lubrication leak underneath the passenger’s side of the vehicle. The local dealer replaced the half-shaft to fix the failure. The contact stated that several months later the failure recurred. The contact took the vehicle back to the dealer and the half-shaft was replaced 4 more times however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage is approximately 5,877. Consumer stated the report from field engineer done on 11/12/21 stating that there is a leak in bearing for the half shaft but it’s not there problem no repair authorization, happened also again on 12/10/2021.

NHTSA ODI 11440502

ELECTRIC POWER ASSIST STEERING (EPS): The EPS works fine when turning, but when going straight, especially over 40 mph, it will "stick" a bit. That is to say it will take a considerable effort to overcome the stiffness for a small correction in steering direction. This problem is found to be more critical when driving with close oncoming traffic.

NHTSA ODI 11437811

Honda Service Bulletin 19-091 Warranty Extension : A/C Condenser Leaking My vehicle began to blow hot air on the driver side. No warning lights or service light warned me. I need to understand if my car is covered by the HONDA Service Bulletin 19-091

NHTSA ODI 11437585

Unable to attain a comfortable cabin temperature due to a leaking evaporator located under the dashboard in the cabin. Driver comfort is necessary in the torrid Arizona heat. Driver discomfort can compromise the safe operation of a vehicle. A comfortably cooled cabin is essential for safe vehicle operation. Inhaling leaking refrigerant gas in a closed cabin is unhealthful and unsafe. Honda has built and delivered Civics with defective air conditioning components and then as these parts failed, the Civic owners have to pay for essential repairs. Honda did replace the condenser on this vehicle at no cost on 6/8/2020. The recent replacement of the evaporator and actuator valve did come at a discounted cost of $1,537.50. I appreciate the technicians that repaired the car. The failure of the condenser and the evaporator are indicative of the defective and deficient quality of the parts used and are a harbinger of more related parts to fail, namely the compressor, all tubing and related seals, and the dryer. These parts are not covered under any warranty. The only parts of reliable value are the knobs and buttons on the dashboard. I was not able to get possession of the evaporator that was removed because I did not make the request when the service order was written. It would have been helpful to evaluate the part for failure. I am not sure why Honda does not care to evaluate failed parts. The remedy for all affected Civic owners would be for the NHTSA to direct Honda USA to immediately remove every air conditioning component and replace the entire system with a highly reliable OEM quality air conditioning system that is immune from failure. The cost of this resolution would be paid entirely out of Honda executive management compensation. The NHTSA and Honda USA need to understand that safety cannot be compromised! There will be a declining demand for Honda cars made with deficient and defective parts

NHTSA ODI 11433983

Key-less start system problem.... Car has 55000 miles and has been serviced at local Honda dealer on time every time. Car will start up in accessory mode after being turned off and goes into alarm. To turn off alarm I have to use door key. Keyless Remote does not work during the alarm stage and will work after restarting car. I have to unhook battery to keep car from alarming. I have already had remote replaced and reprogrammed. I have to go through a new system reset every time I use the car. Honda could not find a code error. I am concerned this is a major and dangerous problem with the electrical system, possibly control module or push start button. I have read numerous complaints of this issue online from many different Honda models including mine.

NHTSA ODI 11430904

This to help all the others with the AC issue. 2019 bought the car and the AC barely worked. Have extended warranty with CarMax and went to Honda of winter park. Well my girlfriend did I was away. They charged her $350 to say the compressor was shot. And that the cost was around $2200. I find out and she goes to CarMax with the estimate and they replace everything. We break up I come back get in the car AC doesn't work. Now I'm in lake city, go to Honda, this is were you need to pay attention. The condenser was replaced, for free, they said it was $150 to find the problem. Had my 45k mile service done as well. Show up at the dealership and my cost? $0 To my shock the service manager was honest. The condenser is under Honda warranty. They waved the $150 cause I told them it couldn't be the compressor, had to be the condenser. And the they gave me the oil change for free. Do not let Honda service around the country charge you for the problem they already know. $300, to $700 estimates? Shameful. Go to Honda tell them it's the condenser. If the AC seems to blow out of 1 vent cold while the rest warm, or the AC is cold when it's still cool outside, or even hearing a slight hiss under the hood. It's the condenser. Tell them you want the condenser changed. Nothing else! You have control of what they fix on your car. They know what's wrong without lifting the hood. My AC is ice cold. Took 3 years but it works. You don't have to be charged for diagnosis. And everyone that was cheated and treated unfairly there is a Honda number of they're US home office. Call tell them. I was told by the service manager that $150 is the highest they go. Why? Cause they have to remove the front bumper just to check. So be specific. I need the condenser replaced.

NHTSA ODI 11429200

There is an issue with the steering on my 2017 Civic. I noticed it several months ago and I believe it has gotten worse. The problem is most noticeable at highway speeds when the temperature is over 75 degrees. The problem is that if the steering wheel has been in the same position for several seconds, it tends to stick in that position and requires slightly more force to turn the wheel. I have found other reports of the problem on the internet along with a video of the problem at https://www.civicforums.com/forums/319-interior/370344-2016-honda-civic-lx-steering-wheel-sticky-stiff-jerky.html A video of the problem is at https://youtu.be/w5x_CaVHXmM This has not resulted in an accident. I have not taken it to a Honda dealer for diagnosis yet. The problem is reproducible.

NHTSA ODI 11426960

Honda civic is a 2017 and the ac went out> there has been a lot of civics from 16-18 that have had the same issues. Honda will not do a recall due to defective A/C compressor units even though there has been several cases. summer is here and my 17 civic gets up to 110 degrees inside while transporting family. i have done some research and there is tons of websites filled with people complaining about the same issue. this has cost them hundreds of dollars and still no recall.

NHTSA ODI 11426843

The AC is not working, I took it to a repair shop and they replaced the air conditioner. They charged $1800. Under the 6 month warranty I took it back because it was not cooling, the repair shop said the car had little holes near the condenser which drained out the Freon, they filled it again with Freon

NHTSA ODI 11426060

My 2017 Honda Civic has been blowing out hot air. At just 36k miles. It is unsafe to be driving my younger siblings and nephew in this hot weather, My vehicle is a salvage so “it wasn’t applicable for me to get the recall” but I believe that shouldn’t matter Honda purposely knew their were defects in the AC but yet do not want to own up to it and fix it.

NHTSA ODI 11425540

The air conditioner stopped cooling and was throwing out warm air. When we took the car to the local Honda dealer they said it was covered under an a/c condenser recall TSB 19-091:6C300. On 7/8/2021 after the repair was completed, the tech mentioned that even after they replaced the condenser there was still a leak in the compressor and we need to get that replaced as well. The compressor is not covered under warranty or recall and we may have to spend about $1200 for it. This 2017 Honda Civic was purchased by us on 8/31/2020 from another Honda dealer who (we found out later) had already replaced the condenser under the same recall notice on 8/6/2020 before selling it to us. It seems the leaking a/c condenser is also damaging the compressor over a period or the entire a/c unit had manufacturing defects and should be covered under the recall.

NHTSA ODI 11425165

The A/C does not work at all. With A/C on max, warm air blows.

NHTSA ODI 11424448

Air conditioning started to blow hot and the Freon was low. Had to refill the Freon which is using the new R-1234yf fluid which is hard to find at autozone and is very expensive for a 1 pound can at $50. Still cheaper than a mechanic or dealership price. Problem is that the car has 27000 miles and has only been driven sparingly and was never abused. A month later and it’s starting to blow warmer only on 100 degree weather. I currently cannot afford to have full repairs done to the AC. Never had hit anything with my car. Paint and interior is in near excellent condition. So it’s obviously not my fault. Honda should be ashamed.

NHTSA ODI 11424251

When driving on highways the steering has a catch/ jerk when making any tracking movement. It causes a jerk movement anytime you try to even slightly change your position in your lane. No warning lights are showing.

NHTSA ODI 11423386

Honda gives the condenser problem a extended warranty, yet they are not addressing the EVAP leak as their faulty. This EVAP leak is apparent to civic owners and they need to take the full responsibility for the malfunction. I drove over 3 years with less than 20,000 miles on the car, which should not have the a/c problem.

NHTSA ODI 11422439

Drivers side of the car AC blows warm air. Passenger side blows cold air.

NHTSA ODI 11421869

My air conditioner does not blow cold air as was working before. It has 30,000 miles. Dealership said condenser would be replaced if defective. It would cost $500. to inspect and determine the cause. Defective condenser could have caused damages to other parts of air conditioning unit. I cannot afford $500. to inspect to find possible damage to operation of car, such as electrical, or leaks, or compressor. Along with refrigerant quoted by dealership at $150. per pound. The air conditioning unit was poorly designed as a common issue other owners have experienced. Repairs could result in the thousands of dollars. No warning lamps , messages, or other symptoms noticed. I checked fuse and relay. Freon refrigerant should not have leaked as I have never had this happen with other cars I’ve owned with much more mileage. Heat in parked car in sun could be detrimental to my young children. If car should be inspected by auto air conditioning specialist shop, and repairs made, would dealership complete repair of condenser if it is the cause. Auto air conditioning specialist would cost cheaper than $500. Their hourly rates are cheaper. To inspect and determine the cause. My name is [XXX] and can be reached at[XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11421417

The AC in my '17 Honda Civic Hatchback went out and I took it to the local dealership (where purchased) to have it diagnosed. Upon review, they informed me the AC's evaporator unit is leaking and it will cost $2K to replace. I'm aware there is a recall (TSB 19-091) on the condenser from 2016-2018 Civics. Honda came out with a TSB regarding this issue, all 2016-2018 civics have 10yr/unlimited mile warranties now on condensers. TSB 19-091, dated Dec 11th 2019. Per the bulletin: " American Honda is extending the warranty on the A/C condenser to 10 years from the original date of purchase with unlimited miles. This warranty only covers vehicles that have a defective A/C condenser from the factory. The A/C condenser was not manufactured to specification. As a result, tiny holes may develop in the condenser tube walls that allows the refrigerant to leak out. " However, there seems to be an equally large number of complaints online about compressors and evaporators failing in those years of Civic as well. As such, it turns out failure across ALL the components of the AC system (compressors/condensers/evaporators) is relatively common after only a handful of years. I believe an amended bulletin should be provided to cover ALL repairs across the AC system. As a Father, with two kids under the age of 2, it's not suitable for them to ride in a vehicle without AC. Especially with the 100+ temps we get in the middle of Kansas in Summer. Additionally, the lack of a function AC debilitates the function of the Defrost making it extremely dangerous to drive in foggy, rainy, and/or humid conditions. There are multiple articles explaining these exact malfunctions as well: https://www.civicx.com/forum/threads/2016-2019-evaporator-failures-leaks.52319/ https://www.reddit.com/r/Honda/comments/lyne6q/2017_honda_civic_ac_evaporator_leaking/?utm_source=BD&utm_medium=Search&utm_name=Bing&utm_content=PSR1 There were no warnings prior to my AC going out.

NHTSA ODI 11421000

A/C compressor failed. Mileage 51,000.

NHTSA ODI 11420874

happens with out the key near the car. 2017 Honda Civic, Car will trigger itself to start to accessory mode, turning on headlights, wipers (if switch is on), and sometimes triggering the alarm system when locked and armed. just the electronics turn on by itself. It occurs both when I am in the vehicle, and when no keys are in the vehicle sometimes every error message shows. Several times I will go to my car and the system will be on, or the car will be dead and have to be jumped from being on without me knowing. I'm currently disconnecting the battery. This is a video of another person with the exact problem https://www.youtube.com/watch?v=bKdfkzsnXT0

NHTSA ODI 11419736

This vehicle was purchased in May 2017 and in April of 2021 the paint started peeling off the exterior around the rear window. This does not put my safety at risk but I do see that Honda has had this problem with many of their vehicles in recent years. This problem was reported to American Service Honda on June 4 2021, but because I am days past the expiration date of warranty Honda refuses to diagnose the issue without cost to me. I did not immediately report it when first noticed because I had not realized how recent this car was purchased. But like stated prior, Honda has confirmed the same issue for other of their models in recent years. I have owned other vehicles like toyotas and other brands to which do not have the same issue so it is not due to sun damage nor wear. Another issue is that the window trims on all passenger and driver windows are breaking shrinking and falling apart. Again this is also known problem with honda cars in consumer reports.org all throughout the U.S . This may be of safety concern if they fall off while driving I wouldn't want it to land on another cars front window or perhaps the windows can be damaged or cracked. One last thing that is also a common issue for hondas, that is an issue for mine is that the front bumper is very low it gets stuck on parking bumpers this causes the sides to start breaking and if it were to fall off it would be a major safety concern.

NHTSA ODI 11419676

My sedan isnt cooling since last 3 weeks. My local dealer Honda dealer Elk Grove is charging me $450. just to check this time with no repairs. I am concern its just 3.5 years old. Please Look into this Mileage 42000.

NHTSA ODI 11419364

My 2017 Honda Civic EXL hatchback has a little over 23000 miles. I bought it back in 2016 and have no issues until last summer. The ac blows hot air and under the hood there is a hissing sound coming from the front passenger side. I live in Florida and thank God I have no children to suffer with me. I have to completely change my schedule to night because the heat is unbearable and I'm worried about my health and safety. I'm now aware that Honda is having all this issues with the ac for years and have done nothing about it. The dealers only want to charge people to have it fix knowing it was defective from the beginning. Just a diagnostic is about $700. Do people need to die of heat strokes before doing a recall?

NHTSA ODI 11418959