What 888 owners told NHTSA about the 2017 Ford Focus

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The Check Engine Oil warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the VIN not being under recall. The vehicle was towed to the residence. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

NHTSA ODI 11637275

The contact’s boyfriend owns a 2017 Ford Focus. The owner received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while her boyfriend was driving at an undisclosed speed, the vehicle lost motive power, and the engine seized. The vehicle was no longer operable and needed to be towed to the dealer. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000. VIN tool confirms parts not available.

NHTSA ODI 11631142

The contact owns a 2017 Ford Focus. The contact stated while driving 40 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to coast the vehicle off to the shoulder of the roadway. The vehicle was initially towed to a friend's residence and then towed to the dealer. The dealer diagnosed the vehicle and determined that the timing belt and the oil pump drive belt had fractured, causing the engine failure. The vehicle remained with the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under recall or warranty. The contact was then referred to the NTHSA Hotline to report the failure. The failure mileage was 79,503.

NHTSA ODI 11627944

The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to start. The vehicle was eventually started, but the failure recurred. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who replaced the engine. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The engine was replaced, but the failure persisted. The contact stated that while driving 35-45 MPH, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that there was coolant inside the engine. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 124,000.

NHTSA ODI 11626212

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle nearly stalled and was losing motive power. The contact stated there was no warning light illuminated. The contact stated that the vehicle was taken to a dealer where it was diagnosed, and several unknown parts were replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to another dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.

NHTSA ODI 11622252

The contact owns a 2017 Ford Focus. The contact stated that upon the start of the vehicle, an abnormal cranking noise would emit from the vehicle as several warning lights would appear on the instrument panel. The vehicle was taken to an independent mechanic where the contact was notified about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic linked to the failure. The contact was then informed that the part to do the recall repair was not yet available. The mechanic referred the contact to the NHTSA Hotline to file a complaint. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11620534

The contact owns a 2017 Ford Focus. The contact stated while driving 40 MPH, the check engine warning light illuminated. While driving at an undisclosed speed, the vehicle lost motive power. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, where it was diagnosed and determined that the oil pump tensioner assembly and oil pump drive belt needed to be replaced. The vehicle was not repaired. The contact called another local dealer, New Holland Ford (508 W Main St., New Holland, PA 17557), but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA ODI 11617641

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The dealer was contacted and confirmed that the part to repair the vehicle was not available. The manufacturer was made aware of the issue. The failure mileage was 40,000. VIN tool confirms parts not available.

NHTSA ODI 11615135

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

NHTSA ODI 11613856

The contact owns a 2017 Ford Focus. The contact stated that while at a stop light, the vehicle failed to accelerate upon the depression of the accelerator pedal. Due to the failure, the vehicle was towed to a dealer where the vehicle was diagnosed with engine failure. The dealer failed to honor the vehicle warranty and the contact was provided an estimate for the repair. The vehicle was then towed to an independent mechanic where the engine was replaced. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was 33,905. VIN tool confirms parts not available.

NHTSA ODI 11611794

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11609708

See attached document for complaint

NHTSA ODI 11606565

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with no warning light illuminated. The vehicle was towed to the dealer where the vehicle was not diagnosed, and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,462. VIN tool confirms part not available.

NHTSA ODI 11605742

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11602259

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11602296

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle stalled with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

NHTSA ODI 11600813

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11600436

The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the vehicle went into LIMP Mode. The contact stated that the vehicle unexpectedly shifted out of gear. Additionally, the engine was overheating. The contact stated that the vehicle failed to accelerate as intended with the check engine warning light illuminated. The contact called the local dealer and was informed there was no warranty coverage on the vehicle. The vehicle was diagnosed by a mechanic and it was determined that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was approximately 79,000.

NHTSA ODI 11598666

The contact owns a 2017 Ford Focus. The contact stated that while driving approximately 20-25 MPH, there was a loud clunking sound coming from underneath the front-end of the vehicle. The contact stated that the gear shifter was shifted into reverse(R); however, the vehicle failed to respond. The dashboard displayed the message, "Default of the Transmission". The vehicle had been taken to the dealer where it was diagnosed that the transmission and catalytic converter had failed and needed to be replaced. The transmission was replaced. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 142,000.

NHTSA ODI 11598680

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11598365

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the oil pressure warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the long block and metal contamination in the oil pump tensioner which caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure The failure mileage was approximately 39,000. VIN tool confirms parts not available.

NHTSA ODI 11598048

The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Also, while driving approximately 65 MPH, the vehicle suddenly began to lose automotive power and the red oil warning light began to flash off and on. The vehicle was later towed to the local dealer who diagnosed that the oil pump drive belt and oil pump tensioner had failed causing severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.

NHTSA ODI 11596230

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11595684

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11595733

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11595430