What 888 owners told NHTSA about the 2017 Ford Focus

The contact owns a 2017 Ford Focus. While the contact's husband was driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate. The contact ws unsure if any warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that the replacement engine was purchased from the dealer. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The contact stated that the dealer was contacted several times, and the contact was informed that parts were not available, and the call was disconnected. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA ODI 11708763

The contact owns a 2017 Ford Focus. The contact stated that the engine was previously replaced due to a cracked engine block. The contact was provided a loaner vehicle during the several weeks the vehicle was being serviced. The contact received the recall notice of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling). The local dealer was contacted, and confirmed the parts status. The vehicle was not diagnosed or repaired. The manufacturer was notified and confirmed the part availability. The failure mileage was unknown.

NHTSA ODI 11708286

The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the transmission downshifted between first and third gear. An abnormal sound could be heard coming from the transmission. After driving a short distance, the vehicle functioned as intended. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that while driving at 40 MPH on a separate occasion, the transmission downshifted between third and fourth gear, and the vehicle went into limp mode. In addition, an abnormal sound could be heard coming from the transmission, and the vehicle jerked. The contact stated that upon starting the vehicle most recently, the vehicle made an abnormal sound. The check engine warning light illuminated. The vehicle was taken to AutoZone for a diagnostic test, and the contact was informed that the failure may be related to the transmission clutch. Additionally, the contact stated that the fan had turned on independently, and had failed to turn on while driving on other occasions, causing the vehicle to overheat. The vehicle was taken to a collision center, where the contact was informed that the transmission was failing. The cooling system was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that an unknown sensor had failed, and the sensor was replaced. The contact stated that the transmission failure was worsening. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 50,000.

NHTSA ODI 11704553

The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power. The contact stated that there were no warning lights illuminated. The contact stated that the temperature gauge was moving into the HOT zone and the speedometer displayed that the vehicle was decelerating. The contact stated that the failure had been recurring. The contact had taken the vehicle to the dealer several times, and on several trips to the dealer, the vehicle had to be towed. The dealer diagnosed the vehicle and advised the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that the vehicle was recently taken to the same dealer to be repaired under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the failure recurred after the recall repair. Additionally, the contact stated that the engine compartment of the vehicle was significantly hot after driving a short distance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11701564

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 ( ENGINE AND ENGINE COOLING). The contact stated that the local dealer was contacted; however, the contact was informed that parts were not yet available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted about when parts would be available. The contact had not experienced a failure.

NHTSA ODI 11681904

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The local dealer was contacted and refused to repair the vehicle. The contact was informed that, unless a failure occurred with the engine, the recall repair would not be performed. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ODI 11681632

The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH in traffic, the brake pedal was depressed; however, the brake pedal was firm. There was no warning light illuminated; however, an engine message was displayed on the instrument panel. The vehicle was taken to the dealer and was diagnosed and determined that the oil pump drive belt had fractured and there were debris inside the engine, causing engine failure. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The failure mileage was 55,784.

NHTSA ODI 11676720

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

NHTSA ODI 11669134

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11666366

The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.

NHTSA ODI 11665382

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.

NHTSA ODI 11661869

The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 102,000.

NHTSA ODI 11655904

The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle hesitated and then stalled. The contact stated that the vehicle was running rough. The engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and 19V515000 (Fuel System, Gasoline). The vehicle was taken to an independent mechanic, who determined that the failure was due to the fuel injectors. The contact called the local dealer and was informed that there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

NHTSA ODI 11652069

The contact owns a 2017 Ford Focus. The contact stated while driving 45 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump had failed, causing damages to the engine. The dealer determined that the oil pump, the engine block, and unknown parts that were damaged due to oil contamination needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,442.

NHTSA ODI 11651840

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 75 MPH, the vehicle stalled and lost engine power. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to the dealer, who determined that all the teeth on the timing belt had sheared off and were in the oil. The contact was informed that the timing belt and oil pump needed to be replaced. The dealer wanted to drop the oil pan to remove all the timing belt material. The vehicle was not repaired. The contact learned of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); which was related to the failure. The manufacturer was informed of the failure, and informed the contact that the recall was for vehicles with an automatic transmission, and the contact's vehicle was not included. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.

NHTSA ODI 11651086

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was towed to a family member's residence, and then towed to a dealer, where it was diagnosed that the tensioner arm had fractured. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 76,000. VIN tool confirms parts not available.

NHTSA ODI 11651087

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11650138

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure and the vehicle hesitated while accelerating and there was a misfire. The contact stated that the vehicle was shaking abnormally at start-up. The purge valve was replaced by the dealer, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.

NHTSA ODI 11649699

The contact owns a 2017 Ford Focus. The contact stated that while driving at 55 MPH, the oil light illuminated, and the contact became aware that there was oil leaking from the oil pan. The contact also became aware that there was a rod that had slightly detached from the oil pan. The vehicle was taken to the dealer to be diagnosed, and the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was contacted; however, the contact was unable to speak with a representative. The failure mileage was 114,000.

NHTSA ODI 11649796

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning and low oil pressure warning lights were illuminated. The contact left the vehicle and returned with an independent mechanic who was able to restart the vehicle. The contact drove the vehicle to a local dealer who diagnosed that the oil pump had failed but was not able to repair the vehicle due to parts not being available. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

NHTSA ODI 11646276

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11645956

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11645275

The contact called on behalf of the owner of a 2017 Ford Focus. The contact stated that while driving approximately 65 MPH, the "Service Immediately" message was displayed, and the vehicle started losing motive power and stalled. The contact was unable to restart the vehicle and the vehicle was towed to a local dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed and caused damage to the engine. The dealer related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer informed the contact that the engine and oil pump needed to be replaced; however, the parts to complete the repair were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 53,000.

NHTSA ODI 11643487

The contact owns a 2017 Ford Focus. The contact stated that while driving 70 MPH, the check engine and oil pressure warning lights were illuminated. The contact stated that while attempting to exit the interstate, there was an abnormal ticking sound coming from the engine before the vehicle stalled. The contact pulled off the Interstate, turned off, and restarted the vehicle; however, the failure persisted. The contact stated that a dealer was contacted. The vehicle was towed to the dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired by an independent mechanic. The contact related the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 69,921.

NHTSA ODI 11641197

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11640320