What 888 owners told NHTSA about the 2017 Ford Focus

●Unknown- transmition seem to slip or acted like stalling or about to die. Would jerk forward and shutter till finally would not start after being turned off. So had it towed because would not start again. ●myself and others in my 2017 Ford Focus titanium edition were traveling over a bridge at the time of the incident and very well have stalled out or quit running in the middle of traffic on a bridge causing a collision or worse loss of life ●No- no service center has addressed the issue not due to me not trying but merely, nothing's been done from where I've taken it to ●No- at the moment that is not required as of yet. ●Yes- the forward jerking and shuttering started a couple of years every now and then, until it turned into such a severe situation. ●No - no signs signals lights or anything on the dash showed any kind of sign of anything wrong with the vehicle.

NHTSA ODI 11728958

Ford Focus 2017 Hatchback causing traffic jams and backup do to low speed, overheating, stalling, jerky shifting, Failure to move or hesitation in the middle of driving, causing the car to stop or slow down in the middle of traffic and blocking exits and cars from moving around the vehicle. Transmission overheating and car says to pull over when driving after a few minutes. Powertrain is affected car not driving at correct speed. Transmission clutch a disengaged and having a hard time engaging. Constant clutch issues. Causing issues to driver safety and others on the road. Ford knows about these models but are failing to fix at affordable price or provide warranty. Not upholding customer satisfactory.

NHTSA ODI 11675775

On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicle I am hoping someone can help us since we are under the mileage and it was only a few days past the time frame. Thank you

NHTSA ODI 11671640

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20 MPH, while the accelerator pedal was depressed, the vehicle lost automotive power and shuddered abnormally. There was no warning light illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the there was an unknown part in the fuel tank that needed to be replaced. The vehicle was not repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

NHTSA ODI 11659095

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. The vehicle rolled backwards while on an incline. The contact stated that the accelerator pedal was depressed; however, the vehicle hesitated and lost motive power. The contact stated that the transmission overheated, and a message to pull over was displayed. The vehicle was slow to move when the accelerator pedal was depressed. The vehicle was taken to the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 138,000.

NHTSA ODI 11650692

Rpm going to high and irregular shifting .This happened after I replaced the part for the 24n07 campaign

NHTSA ODI 11639796

I was getting off of work to go home when I got on the main hwy my car just started to slow down and would not go over 10 mph and the speed limited on that hwy is 45 mph so I had to get off the road before I was hit from behind.

NHTSA ODI 11636655

While driving around [XXX] PM on Thursday, [XXX], the Focus Electric displayed a "Stop Safely Now" message and proceeded to cut power going to the electric motor, allowing the car only to coast as if it was in neutral. Luckily no vehicles were around in my lanes, as that easily could've caused an accident. Electric steering, regen braking, and air conditioning were all disabled. I was able to coast it into a nearby FireHouse Subs parking lot, and directly into a parking spot. Had to disconnect the 12 Volt battery for 5 minutes and reconnect to hopefully reset the computers in the car. Still displayed SSN message after reconnection. I let the car sit for another 30 minutes and was able to start it up like nothing happened. Drove it home and read the stored DTCs, which were the following: ===BECM DTC P0AA2:00-08=== Code: P0AA2 - Hybrid/EV Battery Positive Contactor 'A' Stuck Open ===TCM DTC P0AF8:16-08=== Code: P0AF8 - Hybrid/EV Battery System Voltage ===GFM DTC U0111:00-08=== Code: U0111 - Lost Communication With Battery Energy Control Module A It will be going to Thomasville Ford on Wednesday [XXX]. That is the earliest they can accept it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11584198

The clutch on my 2017 Ford focus needs to be replaced due to it slipping/shuttering when I go to accelerate.

NHTSA ODI 11582169

I have a recall on my 2017 ford focus that is for the gas tank deformation , this happens because the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system. It jerks , excels and dies when low on or getting gas mostly . Recently it wouldn’t reverse or go over 15 miles and would limp only , not drivable . Codes say it’s clutch b stuck engaged . I took it to the ford dealership and they gave me a 8000 repair bill when I told them I mainly wanted the recall fixed on it and I’d figure out the rest later . They said the recall is not a safety issue and doesn’t have anything to do with the car having issues or driving at all and they are charging me half of the bill for things related to the recall , claiming it isn’t part of the recall (canister purge valve , canister vent , fuel injection cleaning , check engine light being on) . They said they had to redo my appointment for me over the phone because I didn’t put it under the recall appointments and they didn’t include anything about the recall in it . The other half of the bill is them claiming they need to replace the entire clutch .

NHTSA ODI 11565901

Yes it is available for inspection if you choose to do so. Roughly a month ago my transmission shifted into neutral while trying to merge onto the interstate. It bucked around and eventually caught the right gear, and the problem persisted the next 15 miles to my destination, as well as the 15 miles home. I couldn't afford to take it to the shop, so I didn't drive it for a couple weeks. I then had some responsibilities to take care of, and the car was so much worse this time. Trying to accelerate from 0mph was hit or miss, and any time I went over 10 mph it would shift back and forth from neutral to a lower gear than it should have for the speed I was going, then back to neutral. It loses power or shifts into neutral driving down the interstate sometimes, or going up hills. I almost slid down a hill backwards the other day because I was in neutral (even tho my gear shift was in Drive). Sometimes when trying to stop, the car lunges forward while my foot is on the brake. It felt like I was driving a standard again - not safe at all. My check engine light has been on for a month or two due to an O2 sensor issue, but otherwise I had no warning lights displayed. I had a mechanic hook up a code reader a few days ago and the code that popped up is P07A3. I have yet to take it in for repairs, as I cannot afford to pay thousands of dollars for Ford's intentional manufacture of faulty machinery. I still owe $11,000 on this car, there is no way I can afford to buy another one, or to fix this piece of junk. Happy 2024.

NHTSA ODI 11562691

On MANY multiple occasions the vehicle has undergone a transmission/clutch failure. The worst of which was when passing a vehicle on a busy section of interstate and the car effectively put itself in neutral, unable to accelerate, at which point the vehicle behind us had to swerve to not collide with us or cause an accident. After the third time bringing it back to the dealership for repairs, I looked into it. We have only been able to drive this car LITERALLY HALF of the time we’ve owned it, and poured thousands in repairs for obvious and negligent manufacturing defects that YOU KNOW ABOUT. This is a well known issue, and FAR FAR beyond the reasonable requirements for a recall. I am stuck with this vehicle and am mounting debt because I cannot afford another car. The NHTSA has outright failed in its duties to protect people from Fords clear fraud and negligence. I’m unsure if it’s political pressure to not oust them, or because you’re corrupt. Either way, I’ve decided to mount a campaign to bring light to this issue, and your complete lack of response. Ford is at fault for fraud and endangerment. YOU are at fault for willfully ignoring an issue that has, ON THOUSANDS OF WELL DOCUMENTED OCCASIONS, caused real financial and/or physical harm. Which is literally the exact opposite of your institution’s purpose. I will not be including the paperwork or screenshots of our (currently) 10+ shop visits and bills, because you already have thousands (if not literal millions) of examples. You make me a sick as Ford. Shame on you.

NHTSA ODI 11529956

I pulled out of my brothers driveway as I pulled out the car failed to go over 10mph and started to lurch back and forth. I almost got in an accident because of this. There was a car coming down the road and they had to swerve to miss me because I couldn’t get the car to go over 10. I promptly pulled the car over after that.The car also would go into reverse but would not move. I had the car towed to a local Ford dealer because I did not feel it was safe to drive. There were no warning lights on the car at the time of the incident. The check engine light did come on later though. The dealership said the TCM had failed and would need to be replaced but I would need to wait for the part because it’s on national factory back order. After waiting 4 months and calling Ford to complain multiple times the part finally came in. They installed the part and told me it did not fix the issue and I would need a replacement transmission. The car has not been fixed, failure date was at 87,300 miles. The car is no longer safe to drive and costs way too much for me to fix.

NHTSA ODI 11515009

The contact owns a 2017 Ford Focus. The contact stated that while driving at an unknown speed, the vehicle failed to accelerate as needed. The vehicle also failed to shift into reverse. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who scanned the vehicle who informed her there was small leak in the fuel line. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 107,000.

NHTSA ODI 11512750

Car was at highway speed and was given light input to change lanes. With light input, the engine accelerated in an uncontrolled manner, revving to maybe 5000 rpm. The driver had to slam on the brakes to counteract. Result was a rear-end collision with the car in front (Route 95 near Laurel, MD). For what it is worth, the car also gave an "overheating" alarm for the Powershift DCT transmission even though no such alarm had ever appeared previously. So first time alarm on the transmission and the following day this incident with the unintended acceleration. These could be unrelated, but could also be related. With the overheating transmission issue, the car was left sit for 10 minutes and then drove normally. Car also drove normally after the accident. No further abnormal acceleration issues.

NHTSA ODI 11494225

The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering while accelerating. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed her that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who was unable to replicate the failure. The contact stated that the failure was related to NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was contacted and referred her to the NHTSA Hotline for assistance. The approximate failure mileage was 70,000.

NHTSA ODI 11492153

All lights came on and vehicle immediately slowed down, brakes became hard and it eventually just stalled out. Would not restart. Towed to repair shop . Mechanic found that the oil was full but no oil to engine. Found that the oil pump belt had malfunctioned and tore up leaving debris in the oil pan. Vehicle has approx 66,000 miles on it and manual says this piece if equipment should last until 150,000. Upon research, this is a common occurrence in the 2017, 2018 Ford focus.

NHTSA ODI 11466132

The contact owns a 2017 Ford Focus. The contact stated that while driving 40-45 MPH with the cruise control engaged and making a turn, the vehicle independently accelerated. The contact applied the brake pedal for 30 minutes. The contact called the local dealer and was informed there were no recalls on the VIN. The contact then called Crain Ford of Little Rock (4601 Colonel Glenn Plaza Dr, Little Rock, AR 72210, (501) 436-0341) however, the vehicle was diagnosed or repaired. Additionally, the contact researched the failure and stated that when she placed her foot underneath the accelerator pedal it stopped the vehicle from accelerating. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 23,054. Consumer stated battery corroded and has been replaced.*JB

NHTSA ODI 11446936

I PURCHASED THIS CAR NEW AND WITHIN A WEEK IT BEGAN SHUDDERING, STUDDERING, JERKING DURING ACCELERATION. FOR A WHILE I THOUGHT IT WAS JUST ME GETTING USED TO THE CAR AND PRESSING THE GAS PEDAL ODDLY. OVER THE YEARS THE PROBLEM HAS BECAME WORSE AND APPROXIMATELY 12-15 MONTHS AGO I TOOK IT IN TO BE CHECKED OUT. I HAD TO CONTACT THE DEALERSHIP AND COMPLAIN ABOUT THE WAY MY CAR WAS DRIVING NUMEROUS TIMES BEFORE THEY ALLOWED ME TO BRING IT IN. I CANNOT REMEMBER IF THERE WAS A RECALL ON THE TRANSMISSION OR IF THE "REPAIR" WAS COVERED UNDER WARRANTY. EITHER WAY, THE DEALERSHIP TRIED EVERYTHING THEY COULD TO AVOID ME- SO MUCH THAT I PASSED THE MAXIMUM MILES COVERED IN THE MANUFACTURER WARRANTY BEFORE I WAS ALLOWED TO BRING IT IN BUT THEY DID STILL HONOR IT, CONSIDERING MY COMPLAINT WAS WELL BEFORE THE THRESHOLD WAS SURPASSED. WHEN I PICKED MY CAR UP I WAS TOLD A NEW ELECTRONIC COMPONENT WAS INSTALLED IN(?) THE TRANSMISSION THAT WOULD RECORD AND ADAPT TO MY DRIVING STYLE, ALLOWING A MUCH SMOOTHER TRANSITION BETWEEN GEAR SHIFTS, SOLVING THE SHUDDERING. WHATEVER THEY DID WORKED FOR ABOUT A WEEK, JUST LONG ENOUGH TO ENSURE THE MANUFACTURER WARRANTY EXPIRED. NOW IT IS WORSE THAN EVER- SEVER SHUDDERING AND JERKING BETWEEN GEARS, TAKING LONGER THAN IT SHOULD TO SHIFT GEARS, EVEN SLIPPING GEARS SOMETIMES, OCCASIONAL UNINITIATED ENGINE REVVING AND BOGGING DOWN, HESITATING TO ACCELERATE- BOTH AT A STOP AND WHILE IN MOTION, ROLLING BACKWARDS ON AN INCLINE WHILE IN DRIVE. I'M AFRAID TO PULL OUT ONTO A ROAD IF THERE'S ANY TRAFFIC COMING, AFRAID TO CROSS AT A MEDIAN, MERGE INTO TRAFFIC FROM AN OFF RAMP. I'VE KNOWN FROM THE BEGINNING THAT SOMETHING ISN'T RIGHT WITH THIS CAR, AND READING THROUGH THE CLASS-ACTION LAWSUIT AGAINST FORD FOR THIS SAME MODEL CAR YEARS 2012-2016, I BELIEVE FORD KNOWS, TOO.

NHTSA ODI 11396316

TWO THINGS HAPPENS AFTER I WOULD PUSH ON THE BREAK THE CAR WOULD ACCELERATE UNTIL I PUSHED ON THE BREAK AGAIN AND IT SHUTTERS AND ACT AS IF IT WILL STALL OUT WHEN I FIRST START TO DRIVE WHEN I FIRST ACCELERATE FROM ANY STOPPED SITUATION

NHTSA ODI 11388150

I PUT MY VEHICLE IN DRIVE AND IT WOULDN'T MOVE, IT FELT LIKE I WAS PRESSING ON THE GAS WHILE THE BRAKES WERE ON, THEN I WAS LEAVING A STORE WHEN MY VEHICLE WOULD NOT REVERSE AND A MESSAGE WOULD POP UP SAYING TRANSMISSION NOT IN PARK. IT FINALLY STARTED BUT WOULDN'T GO OVER 11 MILES THEN IT DROPPED DOWN TO 4 MILES. SO, I HAD PARKED IT AND WENT TO TURN IT BACK ON BUT IT WOULDN'T TURN ON, IT WAS LIKE MY BATTERY HAD DIED.

NHTSA ODI 11373537

GAS PEDAL GETS STUCK WHEN MOVING FORWARD. I HAVE TO GET UNDERNEATH THE PEDAL AND RETURN IT BACK TO NEUTRAL SPOT WITH MY TOES. ENGINE JERKS WHEN FUEL GETS TO 1/4 TANK. ONCE AFTER A TRIP TO THE GROCERY STORE, GAS PEDAL STAYED STUCK AFTER PLACING IT IN PARK. RPM'S WERE ABOVE 2000. *TR

NHTSA ODI 11324621

I WAS ACCELERATING FROM A STOP SIGN WHEN THE CAR DIDN'T WANT TO GO FORWARD, THE RPMS JUST IDLED AS THE ENGINE REVVED BUT I COULDN'T DRIVE FORWARD, THEN THE VEHICLE LUNGES FORWARD, AS IF THE TRANSMISSION WAS STUCK IN NEUTRAL. AFTER IT JUMPED FORWARD IT BEGAN MAKING A TERRIBLE GRINDING NOISE AND LOST CONTROL, ALMOST DRIVING STRAIGHT INTO ANOTHER CAR. I THEN PROCEEDED TO PULL OVER AND TURNED OFF THE CAR, THEN IT MADE THESE LOUD CLICKING NOISES AND THE EMERGENCY TRANSMISSION LIGHT FLASHED RED AND SAID 'TRANSMISSION OVERHEATING, STOP AND TURN OFF THE ENGINE.' I LEFT THE CAR SIT FOR 2 AM HOUR, THEN WENT TO TURN IT ON AND IT WOULD NOT START. IT ONLY MADE THE TICKING NOISE AGAIN. AFTER TRYING TO START IT 3 TIMES, IT FINALLY TURNED ON, BUT CONTINUED TO GET STUCK AS THE CAR WOULD NOT MOVE EVEN THOUGH IT WAS IN DRIVE. THE NEXT DAY I TOOK IT TO THE DEALERSHIP BUT AS I LEFT MY HOUSE AND GOT ON THE FREEWAY, THE VEHICLE STARTED ROLLING BACKWARDS ON THE INCLINED ON-RAMP EVEN THOUGH IT WAS IN DRIVE. ONCOMING TRAFFIC SWERVED AROUND MY IMMOBILE CAR AS I PANICKED AND FLOORED THE GAS PETAL. IT FINALLY LUNGED FORWARD, SECONDS BEFORE A SEMI CAME BARRELING THROUGH THE LANE. I GOT IT TO THE DEALER AS IT FLASHED THE TRANSMISSION OVERHEATING LIGHT. THE CHECK ENGINE LIGHT WAS ON AS WELL EACH TIME. THE CAR HAD ALREADY BEEN SERVICED 4 TIMES PRIOR TO THIS, FOR TRANSMISSION ISSUES AND MULTIPLE RECALLS. EACH TIME I TOOK IT TO GET SERVICED, IT GOT WORSE. WHEN I FINALLY PICKED IT UP, I COULDN'T EVEN GET IT HOME BECAUSE IT BROKE DOWN HALF A MILE AWAY. THE DEALERSHIPS SERVICE DEPARTMENT REFUSED TO DO ANY REPAIRS TO THE VEHICLE EVEN THOUGH THE TRANSMISSION FAILED AND NEARLY KILLED ME. THEY PRINTED ME THE PAPERS STATING THE CLUTCH, ACTUATORS A & B, THE T/O BEARING, AND ANOTHER PART NEED TO BE REPLACED AND IT WILL COST ME $1800. IN OTHER WORDS, I HAVE TO PAY THEM JUST SO I DON'T DIE IN FORDS FAULTY CAR

NHTSA ODI 11318392

A FEW MONTHS AGO, MY CAR STARTED TO SHAKE (IN A JERKING, FORWARD AND BACK MOTION), AND STRUGGLE TO ACCELERATE. IT WOULD MAKE THIS NOISE, LIKE GEARS GRINDING. I TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, AND THEY REPLACED THE CLUTCH. FOR ABOUT A WEEK, IT WAS FINE. THEN IT STARTED TO DO THE SAME THING AGAIN. IT WILL JERK BACK AND FORTH WHEN I ACCELERATE FROM A COMPLETE STOP (AT A STOPLIGHT FOR EXAMPLE). RECENTLY, I HAVE BEEN LOSING GAS VERY QUICKLY BECAUSE IT WILL GO ALL THE WAY PAST 4RPMS JUST TO GET FROM 0-20MPH. I'M NOT SURE IF THE WARRANTY IS STILL ON IT, BUT IT ONLY HAS 12,000 MILES ON IT. I HAVE ONLY MADE ONE VERY BIG TRIP WITH IT, TO KANSAS AND BACK TO VIRGINIA. IT DOES THIS OFF AND ON EVERY SINGLE TIME I DRIVE IT. I HAVE TO DRIVE ANYWHERE FROM 25 MINUTES TO AN HOUR FOR WORK, SO THIS IS REALLY NOT CONVENIENT TO HAVE. MULTIPLE TIMES I WAS WORRIED IT WOULD BREAK DOWN AS I STRUGGLED TO KEEP IT FROM OVERDOING ITSELF WHILE ACCELERATING. A FEW TIMES, I COULD SMELL SOMETHING LIKE EXHAUST IN THE VENTS. THIS HAS BEEN HAPPENING OVER THE COURSE OF 6 MONTHS AND HAS ONLY GOTTEN WORSE, EVEN AFTER TAKING IT TO THE DEALERSHIP, AND HAVING THEM TELL ME IT WAS "FIXED."

NHTSA ODI 11306746

VEHICLE STAYS IN HIGH GEAR, EVEN WHEN PARKED, I TURN THE VEHICLE OFF, THEN BACK ON, AND THE CAR IS STILL IN A HIGH GEAR AND THE ENGINE REVS. ALSO, THE BATTERY DIES AFTER THE CAR IS TURNED OFF FOR EVEN 5 MINUTES.

NHTSA ODI 11303059