What 842 owners told NHTSA about the 2017 Ford Focus Bev

TRANSMISSION IS SLIPPING AND HESITATES WHEN ACCELERATING

NHTSA ODI 11311014

AFTER I HAVE PUT GAS IN MY CAR AND TRY TO TURN IT BACK ON I HAVE TROUBLE TRYING TO TURN IT BACK ON. IT DOESN'T WANT TO CRANK BACK UP. IF I LEAVE IT RUNNING WHILE I AM GETTING GAS, IT REVS UP, THEN SHAKES LIKE IT WILL SHUT OFF. WHEN I LEAVE THE GAS STATION MY CAR FEELS LIKE IT IS STALLING AND MIGHT SHUT OFF WHILE I AM DRIVING.

NHTSA ODI 11310512

THE CAR HESITATES WHEN ACCELERATING AND THEN LURCHES FORWARD WHEN IT FINALLY ENGAGES. THE CAR VIBRATES AND SHUTTERS AND FEELS LIKE IT IS GOING TO STALL. WHEN I CHANGE LANES ON THE FREEWAY IT DOES NOT RESPOND AND FEELS LIKE THE ENGINE IS REVVING AND THEN IT KICKS IN AND JUMPS FORWARD. THIS ALSO HAPPENS WHEN I AM SITTING IN TRAFFIC. I HAVE TO GIVE LOTS OF ROOM IN FRONT OF ME BECAUSE WHEN I PRESS THE ACCELERATOR IT DOESN'T GO AT FIRST AND THEN LURCHES FORWARD. I'M AFRAID OF GETTING IN AN ACCIDENT. SOMETIMES WHEN I TURN CORNERS IT ALSO SHAKES AND FEELS LIKE IT IS GOING TO STALL. I HAVE HAD THE CLUTCH/TRANSMISSION REPLACED THREE TIMES SO FAR IN THE 28 MONTHS OF OWNERSHIP. FORD REFUSES TO BUY MY CAR BACK EVEN THOUGH THEY KNOW IT IS DEFECTIVE.

NHTSA ODI 11310135

I WAS INVOLVED IN AN ACCIDENT AND WAS INJURED ON FEB. 1, 2020. I WAS DRIVING ON STRAIGHT AWAY WHEN AND AN SUV TURNED IN FRONT OF MY VEHICLE AT HIGH SPEED. MY FORD FOCUS STRUCK THE SUV DRIVER SIDE DOOR AND MY FORD FOCUS RIGHT SIDE BUMPER GOT STUCK UNDER THE SUV DRIVER SIDE DOOR. MY AIRBAGS IN MY FORD FOCUS DID NOT DEPLOY, BUT THE SUV AIRBAGS DID DEPLOY.

NHTSA ODI 11309540

RECALL 18S32 I AM RESPONDING ON BEHALF OF [XXX] WHO HAS BEEN MY SONS GIRLFRIEND FOR 16 YEARS. THE CAR WAS TAKEN TO COLLEY FORD, 1945 AUTO CENTER DR. GLENDORA CA DECEMBER 19,2018 FOR THE RECALL. THE DEALER REPROGRAMMED PCM CLEARED ALL CNDTCS. PARTS WERE NOT AVAILABLE AT THAT TIME. THE CAR WAS RETURNED TO COLLEY FORD ON NOVEMBER 11, 2019 FOR THE SAME PROBLEM. COLLEY FORD STATED THEY CAN NOT REPAIR THE CAR UNDER WARRANTY SINCE UNDER THE VIN IT SHOWS A REPAIR WAS ALREADY DONE. TO DATE FORD HAS NOT SENT [XXX] A PARTS ARE AVAILABLE NOTICE. SEE ATTACHED DOCUMENTS. BEST REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11308051

TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GENE LATTA FORD INC 1565 CARLISLE ST, HANOVER, PA 17331 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THE A SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA ODI 11307587

TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, A VEHICLE HAD BLOWN THROUGH A RED LIGHT AND COLLIDED DIRECTLY WITH THE FRONT PASSENGER SIDE OF HIS VEHICLE. THE CONTACT STATED THAT HIS AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT HAD SUSTAINED SEVERAL INJURIES INCLUDING SEVERE WHIPLASH DUE TO HITTING HIS HEAD ON THE DRIVER SIDE WINDOW. HE ALSO SUSTAINED PAIN TO HIS NECK AND SUFFERED SEVERAL CUTS AND BRUISES TO HIS FACE, NECK AND HAND. THE CONTACT WAS TAKEN TO THE HOSPITAL BY HIS FATHER WHERE HE WAS DIAGNOSED AND TREATED FOR HIS INJURIES. THE OTHER DRIVER DID NOT SUSTAIN ANY INJURIES AS A RESULT OF THE ACCIDENT. A POLICE REPORT WAS FILED [XXX]. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY SHOP WHERE IT REMAINED UNDER INVESTIGATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WOULD HAVE TO BE TOWED TO A LOCAL DEALER FOR AN INVESTIGATOR TO LOOK INTO THE ACCIDENT. THE FAILURE MILEAGE WAS APPROXIMATELY 25,600. *LN*JB*JS *TR

NHTSA ODI 11306684

A FEW MONTHS AGO, MY CAR STARTED TO SHAKE (IN A JERKING, FORWARD AND BACK MOTION), AND STRUGGLE TO ACCELERATE. IT WOULD MAKE THIS NOISE, LIKE GEARS GRINDING. I TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, AND THEY REPLACED THE CLUTCH. FOR ABOUT A WEEK, IT WAS FINE. THEN IT STARTED TO DO THE SAME THING AGAIN. IT WILL JERK BACK AND FORTH WHEN I ACCELERATE FROM A COMPLETE STOP (AT A STOPLIGHT FOR EXAMPLE). RECENTLY, I HAVE BEEN LOSING GAS VERY QUICKLY BECAUSE IT WILL GO ALL THE WAY PAST 4RPMS JUST TO GET FROM 0-20MPH. I'M NOT SURE IF THE WARRANTY IS STILL ON IT, BUT IT ONLY HAS 12,000 MILES ON IT. I HAVE ONLY MADE ONE VERY BIG TRIP WITH IT, TO KANSAS AND BACK TO VIRGINIA. IT DOES THIS OFF AND ON EVERY SINGLE TIME I DRIVE IT. I HAVE TO DRIVE ANYWHERE FROM 25 MINUTES TO AN HOUR FOR WORK, SO THIS IS REALLY NOT CONVENIENT TO HAVE. MULTIPLE TIMES I WAS WORRIED IT WOULD BREAK DOWN AS I STRUGGLED TO KEEP IT FROM OVERDOING ITSELF WHILE ACCELERATING. A FEW TIMES, I COULD SMELL SOMETHING LIKE EXHAUST IN THE VENTS. THIS HAS BEEN HAPPENING OVER THE COURSE OF 6 MONTHS AND HAS ONLY GOTTEN WORSE, EVEN AFTER TAKING IT TO THE DEALERSHIP, AND HAVING THEM TELL ME IT WAS "FIXED."

NHTSA ODI 11306746

OUR CAR WAS LOOKED AT JULY 2019 AND THE RECALL WAS NOT FIXED BUT THEY KNEW ABOUT IT FROM YOUR RECORDS. AND WE HAVE BEEN HAVING TROUBLE ON ACCELERATING SPITTING AND SPUTTERING AND TODAY ME AND MY FAMILY WERE OUT SHOPPING AND WE WERE DRIVING OUT OF THE PARKING LOT AND THE CAR JUST WOULD NOT GO THE GAS WAS NOT WORKING WE COULDNT MOVE AND WE TURNED IT OFF AND STARTING DRIVING AGAIN AND THE SAME THING HAPPENED AND THE CHECK ENGINE LIGHT WAS ON AND IT WASNT ON BEFORE THIS. I AM VERY MAD THAT THIS RECALL WAS OVER LOOKED BECAUSE MY FAMILYS LIFE COULDNT HAD BEEN TAKEN IF THIS HAPPENED ON A FREEWAY OR INTERSTATE. SO WE HAD TO PAY FOR A TOW TO THE DEALERSHIP JOHNSON CITY FORD, TN 37602 AND THEY WERE CLOSED TODAY BUT TOMORROW I AM GOING TO CONFRONT THEM ABOUT THIS AND IM REACHING OUT TO U GUYS TO INSURE THIS WILL GET FIXED OF NO CHARGE AND FIXED RIGHT! THANK U.

NHTSA ODI 11306596

VEHICLE STAYS IN HIGH GEAR, EVEN WHEN PARKED, I TURN THE VEHICLE OFF, THEN BACK ON, AND THE CAR IS STILL IN A HIGH GEAR AND THE ENGINE REVS. ALSO, THE BATTERY DIES AFTER THE CAR IS TURNED OFF FOR EVEN 5 MINUTES.

NHTSA ODI 11303059

MY 2017 FORD FOCUS IS HAVING ISSUES WITH JIDDERING AND JUMPING. IT IS ESPECIALLY WORSE WHEN COMING TO A COMPLETE STOP AND GOING, IT WILL SHAKE AND JUMP. MY CAR IS NOT DAMAGED I JUST KNOW THE 2015 YEARS ARE DOING THE SAME THING AND A RECALL WAS ISSUED. IT DOES THIS JUMPING LIKE THING REGARDLESS CITY STREET OR HIGHWAY IT'S JUST WHEN THE CAR COMES TO A STOP AND GOES AGAIN. IF YOU EASE INTO IT OR FLOOR IT IT DOESN'T MAKE A DIFFERENCE.

NHTSA ODI 11302804

VEHICLE SHUTTERS WHEN UP SHIFTING AND DOWNSHIFTING. IT DOES NOT TRANSITION SMOOTHLY FROM GEAR TO GEAR. ALSO, IT WILL DOWNSHIFT AT HIGH SPEEDS INCREASING THE RPMS DRASTICALLY!

NHTSA ODI 11302168

WHENEVER GOING FROM ONE LOW GEAR UP TO ANOTHER, IF YOU ARE NOT DRIVING IT LIKE YOU STOLE IT IT BEGINS TO SHAKE AND GRIND GEARS. THIS OCCURS WHEN DRIVING ON ANY ROAD AND DOES HAPPEN IF YOU ARE TURNING. AFTER PURCHASING THIS CAR, INITIALLY IT WAS NOT AS BAD. BUT THE MORE IT HAS BEEN DRIVEN, THE WORSE THE PROBLEM HAS GOTTEN. I KNOW THIS IS NOT ONLY MY CAR ACTING THIS WAY BECAUSE I KNOW A FRIEND WHO HAD THE SAME PROBLEM AND THEY WERE THE ONES WHO TOLD ME TO DRIVE IT LIKE A STOLE IT.

NHTSA ODI 11301873

CAR ALMOST STALLS FROM STOP TO GO IN FIRST GEAR. AND THE ENGINE RATTLES WHEN COMING TO A STOP.

NHTSA ODI 11300511

CAR HAD PROBLEMS WITH DRIVER SEAT NOT CLOTHING IN RIGHT AND SOMETIMES MOVES BACK WHILE DRIVING. SEATBELTS DO NOT WANT TO CLICK RIGHT AND HAVE TO PUSH IN MULTIPLE TIMES BEFORE YOU CAN FASTEN BELTS. WHILE TRYING TO ACCELERATE THE TRANSMISSION STALLS AND JERKS FORWARD AND VEHICLE SOMETIMES SHAKES WHILE DRIVING. DOES NOT WANT TO PICK UP SORRY EITHER.

NHTSA ODI 11297236

THERE WAS A RECALL 18S32 CAMPAIGN FUEL TANK DEFORMATION ISSUED LATE 2018. THE PCM SYSTEM WAS NOT ADEQUATELY DETECTING A STUCK OPEN CANISTER PURGE VALUE. ON AUGUST 24TH, 2019 I TOOK MY VEHICLE TO GET THE RECALL REPAIR DUE TO STALLING WITHOUT NOTICE AND DANGEROUS IN DRIVABILITY CONCERNS. ON AUGUST 25TH, THE FOLLOWING DAY, I HAD THE VERY SAME EXACT SYMPTOMS. I TOOK IT TO PEPBOYS TO DIAGNOSE, AND THE SAME CODES WERE POPULATING FOR THE RECALL. PEPBOYS ADVISED TO TAKE IT BACK TO A DEALER. I THEN TOOK IT TO ANOTHER FORD DEALERSHIP ON OCTOBER 22ND FOR A SECOND OPINION, AND THEY STATED THAT THE CANISTER PURGE VALVE WAS STICKING. ON OCTOBER 24TH, THE VEHICLE WAS RETURNED BACK TO ME AND WITHIN A COUPLE OF HOURS SAME SYMPTOMS. ON NOV 5TH, 2019, I WAS ADVISED THE CANISTER PURGE VALVE WAS REPLACED AFTER THE PARTS WERE ON BO FOR 2-3 WEEKS. HOWEVER, CAR STARTED DRIVING THE VERY EXACT WAY FOLLOWED BY SERVICE ENGINE LIGHT AND TRANSMISSION OVERHEATING WARNING. ADDITIONALLY, THE CAR DID NOT ACCELERATE WHEN ATTEMPTING TO MAKE A LEFT TURN AND A DIESEL HAD TO SWIFTLY HIT ON THEIR BREAKS TO PREVENT CRASHING INTO ME. THE VEHICLE WAS RETURNED BACK ON THE 8TH OF NOVEMBER, HOWEVER, DEALERSHIP STATED THEY WERE UNABLE TO DUPLICATE CONCERN. ON NOVEMBER 13, THE VEHICLE WAS PICKED UP AND ON NOVEMBER 14TH I HAD TO TAKE IT BACK DUE TO THE SAME ISSUES. ON NOVEMBER 30, I WAS ADVISED THAT THEY NOTICE A CLUTCH SLIPPING, VEHICLE REV HIGH WHEN TRYING TO REVERSE OR ACCELERATE. HOWEVER, VEHICLE OPERATING AS DESIGN. THIS IS NOT THE CASE. AFTER 6 ATTEMPTS IN TRYING TO RECTIFY THIS ISSUE, IT IS NOT. MY SAFETY IS A CONCERN HERE AS THE VEHICLE IS NOT OPERATING AS DESIGN AND CURRENTLY REMAINS AS IS.

NHTSA ODI 11292559

1. CAR WILL MAINTAIN SPEED/RPM AFTER YOU TAKE YOUR FOOT OFF THE GAS PEDAL. 2. CAR WILL ACCELERATE ON ITS OWN WHEN YOUR DRIVING AND YOU TAKE YOUR FOOT OFF THE GAS PEDAL. 3. CAR WILL ACCELERATE FROM A STOP WITHOUT PRESSING THE GAS PEDAL. 4. RPM WILL INCREASE WHEN AT A STOP, THE ONLY THING KEEPING YOU FROM MOVING IS KEEPING YOUR FOOT ON THE BRAKE OR SHIFTING TO NEUTRAL OR PARK. ISSUES STARTED SHORTLY AFTER BUYING THE CAR BRAND NEW AND HAS CONTINUED AFTER MULTIPLE VISITS TO FORD DEALERSHIP FOR SAME ISSUE. DEALERSHIP SAYS THEY ARE UNABLE TO REPLICATE THE PROBLEM AND SO EACH TIME WE ARE TOLD THE VEHICLE IS OPERATING' AS DESIGNED.'

NHTSA ODI 11291918

ONGOING ISSUE WITH THE TRANSMISSION SHUDDERING WHEN IT IS WARM. ALSO, THE TRANSMISSION SLIPS OUT OF GEAR MOMENTARILY OCAASIONALLY WHEN IN REVERSE CAUSING SAFTEY ISSUE. HAVE TAKEN TO BLUEBONNET FORD, AND THEY STATE IT IS AS DESIGNED. I CALLED JORDAN FORD AND WAS TOLD THERE WAS NOTHING THEY COULD DO ABOUT THE TRANSMISSION ISSUES WITH THE FORD FOCUS. THIS HAS BEEN ONGOING SINCE APRIL 2018, ABOUT 10 MONTHS AFTER PURCHASE.

NHTSA ODI 11291621

SHORTLY AFTER I BOUGHT THIS CAR. I NOTICED ORIGINALLY LAST OF POWER DURING ACCELERATION AND LATER IT WOULD DO A COMBINATION OF LAST OF POWER AT TIMES AND LUNGING WHEN THE AUTOMATIC TRANSMISSION WOULD SHIFT GEARS(AUTOMATICALLY). EVENTUALLY, FRONTIER FORD(DEALERSHIP) REPLACED THE CLUTCH N A FEW OTHER MINOR ITEMS RELATED TO THE CLUTCH. THE PROBLEMS THE SAME ISSUES CONTINUE TO OCCUR. I FINALLY FILED A COMPLAIN WITH THE BBB, IT APPEARS THE DEALERSHIP SIMPLY NEVER RETURNED THEIR CALLS OR EMAILS AND THAT CASE WAS CLOSED. NEXT I CONTACTED THE SJ BUREAU OF AUTOMOTIVE REPAIR. THEIR DETERMINATION WAS THAT FORD FIESTAS AND FOCUS MODELS WERE NOTORIOUS FOR SERIOUS TRASMITION PROBLEMS. IT IMPLIED THAT IT WAS A FEATURE NOT A BUG BECAUSE EVENTHOUGH THE SJ BAR KNEW OF THESE SERIOUS ISSUES THEY TOOK NO ACTION. I STARTED NOT DRIVING THE CAR AS MUCH LOOKING INTO HOW I COULD GET THE MANUFACTURER TO BUY BACK THIS UNRELIABLE DANGEROUS CAR. I AM EN EXPERIENCED DRIVER SO I AVOIDED ACCIDENTS WHEN THE CAR WOULD MALFUNCTION, HOWEVER THE NIGH OF 11/06/19 AT ABOUT MIDNIGHT MY DAUGHTER TOOK THE CAR WITHOUT PERMITION AND WHEN THE CAR LUNGED FOWARD (AS IT WOULD DO WHILE SHIFTING GEARS AUTOMATICALLY) DURING A STREET TURN, SHE LOST CONTROL OF THE CAR AND CRASHED INTO 2 PARKED CARS. THE AIRBAGS DIDNT DEPLOY AND THE SEATBEALT DIDNT LOCK RESULTING IN HER GETTING A CONCUSION AND A PRETTY BLOODY MOUTH AS HER HEAD HIT THE STEERING WHEEL(THESE 2 DEFECTS WERE UNKNOWN TO ME PREVIOUSLY). HAVING TO DO MONTHLY PAYMENTS ON THIS UNSAFE, UNRELIABLE CAR HAD LOTS OF NEGATIVE RIPPLE EFFECTS IN MY FAMILY'S LIFE CULMINATING IN MY DAUGHTER BEING INJURED BY WELL KNOWN DEFECTS BY FORD. IT IS MY UNDERSTANDING THAT THERE IS EVEN CLASS ACTION LAWSUITS FOR FIESTA AND FOCUS CARS BUT I TRUELY DONT KNOW HOW ANY OF THAT WORKS. MY HOPE HERE IS THAT AT A MINIMUM THESE COMPLAINS CAN HELP GET THESE DANGEROUS CARS OFF THE ROAD.

NHTSA ODI 11290773

I BOUGHT A BRAND NEW 2017 FORD FOCUS AND HAVE HAD IT IN THE SHOP 6 TIMES FOR AN ERROR CODE OF P0299 TURBO/SUPER CHARGER UNDERBOOSTER GOING OFF. THE ENGINE IS LOSING POWER WHEN IT STARTS ACTING UP AND TO PROTECT THE CAR IT SHUTS DOWN THE UNDERBOOSTER. I HAVE ALMOST BEEN REARENDED SEVERAL TIMES AND MY VERY PREGNANT DAUGHER IN LAW AND I WERE ALMOST T-BONED DUE TO THE PROBLEM AS WE WETE MAKING A LEFT TURN OUT OF MY NEIGHBORHOOD ONTO A BUSY STREET. WHEN TAKING IT INTO THE SHOP LOU FUSZ CHESTERFIELD HAS TOLD ME SEVERAL TIMES THEY WERE NOT ABLE TO FIND AN ISSUE WITH THE CAR OR DUPLICATE THE PROBLEM. BECAUSE THE CHECK ENGINE LIGHT WOULD ALARM AND WHEN YOU TURN THE CAR OFF THE CODE RESETS ITSELF. I HAVE ASKED FORD TO WORK WITH ME TO REPLACE THE VEHICLE AND THEY JUST SAID THEY COULD DO NOTHING BECAUSE I HAD 18 MONTHS DUE TO THE LEMON LAW IN MISSOURI.

NHTSA ODI 11290067

AUTOMATIC TRANSMISSION IS STUTTERING UPON ACCELERATION, SOMETIMES IDLES BELOW 1000 RPM WHEN STATIONARY, AND SHIFTS ROUGH WHEN DRIVING. PRETTY MUCH THE SAME TRANSMISSION PROBLEMS THAT THE OLDER MODELS WITH THE SAME TRANSMISSION HAD.

NHTSA ODI 11289659

THIS STARTED ABOUT TWO WEEK AFTER WE BOUGHT THE CAR. THE CAR HAD 18890 MILES ON IT WHEN WE BOUGHT IT ON 10/23/2019.THE CAR WILL SLIP IN TO NEUTRAL BETWEEN SHIFTS AND WILL NOT GO OVER 45MILES AN HOUR. SOMETIMES IT WILL NOT GO OVER 25 MILES AN HOUR.

NHTSA ODI 11288458

TL* THE CONTACT OWNS A 2017 FORD FOCUS. WHILE DRIVING 20 MPH AND MAKING A RIGHT TURN, THE VEHICLE DID NOT SHIFT PROPERLY AND SHOOK FORCEFULLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FAIR OAKS FORD LINCOLN (LOCATED AT 2055 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 250-5750) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 35,000.

NHTSA ODI 11288154

WHEN I FIRST PRESS THE GAS IT SHUDDERS AND TAKES A WHILE TO TAKE OFF. ALSO, IT DOESN'T ACCELERATE WELL AT ALL.

NHTSA ODI 11287528

POWER LOSS TO DRIVE WHEELS STARTING FROM STOPS MAKES VEHICLE FEEL UNSAFE IN TRAFFIC. DUAL CLUTCH POWERSHIFT TRANSMISSION SHUDDERS, SLIPS, AND SOMETIMES CLUNKS IN FIRST & INTO SECOND GEARS UNDER NOMINAL ACCELERATION. VEHICLE HAS ONLY 22,000 MILES. FORD FOCUS DUAL CLUTCH POWERSHIFT TRANSMISSION PROBLEMS REMAIN. AND THIS IS THE SECOND TRANSMISSION REPLACED BY FORD AT ONLY 17,000 MILES.

NHTSA ODI 11282840