What 1,066 owners told NHTSA about the 2017 Ford F-150 Crew Cab

My 2017 2.7l 6 speed f150 frequently experiences a random downshift to 1gear at various speeds and then it shifts to 5th gear and then 4th gear and then it stays in 4th gear. Multiple transmission shops have noted that the lead frame and valve body are potentially responsible for the downshift because the previous generation 6 speeds had the same issue. No codes are populating when the downshift happens and no CEL or Wrench light come onto the screen. The only way to get the truck to shift properly again is to turn it off and wait a while and then turn it back on. This problem has been reproduced by independent service centers.

NHTSA ODI 11650209

While traveling at approximately 75 MPH, the transmission downshifted one(1) speed for about 5 seconds, then upshifted back into high Gear. I briefly got a readout that said "seeking parameters." This is a 10 speed transmission, my assessment is that what it did was drop from the "overdrive" gear into 9th gear. It was a single incident and did not create a safety hazard but may be a precursor for future problems. The vehicle has roughly 65000 miles on it.

NHTSA ODI 11650240

While doing approximately 65 MPH on highway the transmission was in it’s highest gear, 10th on the automatic transmission. It suddenly down shifted to 4th gear uncommandedly .

NHTSA ODI 11650277

The contact owns a 2017 Ford F-150. The contact stated that during the winter months, the front driver’s side door failed to close as needed. Due to the failure, the contact was forced to use either a bungee cord or a ratchet strap to keep the door closed to prevent the door from opening while driving. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 17V652000 (LATCHES/LOCKS/LINKAGES); however, the dealer was notified of the failure, and the contact was informed that the vehicle was not included in the recall. The vehicle was taken to an independent mechanic for the repair; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

NHTSA ODI 11650281

I was experiencing hard shifting in upper gears like 8, 9 and 10. At 118592 miles the Ford dealer told me the transmission needed to be replaced. I had them install a Ford remanufactured transmission. The dealer told me this reman should have all the upgrades of the latest transmissions. Reman number is JL3Z 7000L. At around 123000 miles I experienced the following. I had the cruise control set at 74mph. On an upgrade I felt a hard shift. I noted the transmission was in 8th gear. Then it shifted to 9th, 10th and then to 1st. The truck was suddenly slowing down for what seemed like 3 to 5 seconds before shifting into 10th. I did not hit the brakes. Cruise control was still engaged. Suddenly it repeated the shifting from 10 to 9 to 8 to 9 to 10 to 1st and then 10th. The wrench warning turn on and 10th gear was locked out. After cycling the engine off and on again I have not experienced this again. I did notice after the incident my vehicle had an oily residue on the exterior. I was traveling on a dry road with few cars around me and good tires. I did not consider it a safety concern until I read about the 6 speed transmissions experiencing this and the their safety concerns. What if someone had been behind me, what if the road had been slick, what if my tires had not been in good condition? I searched ford forums online and was surprised to find others as recently 2023 have reported exactly the same experience on 2018 F150. The fact that my transmission is supposedly what is in the 2025 concerns me. I waiting to get my truck back into Ford Service.

NHTSA ODI 11650361

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission was slipping and the vehicle jerked significantly, causing the contact to sustain back pain. The power train warning light and an unknown warning light were illuminated. The vehicle was taken to Geared Up Transmissions, where it was diagnosed and determined that the transmission had failed due to a transmission clutch failure. The vehicle was not repaired. The contact related the failure to an unknown recall. An unknown dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was notified of the failure and transferred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 148,000.

NHTSA ODI 11649442

The contact owns a 2017 Ford F-150. The contact stated that while her husband was driving 5 MPH out of the driveway, there was an abnormal burning odor coming from the vehicle. There were no warning lights illuminated. The contact's husband then heard an abnormal sound coming from the vehicle, and the rear window cracked. The contact called an independent mechanic and was informed that the defroster had heated up and cracked the rear window. The vehicle was not diagnosed by an independent mechanic or the dealer. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

NHTSA ODI 11649518

The contact owns a 2017 Ford F-150. The contact stated that while attempting to start the vehicle, there was a loud rattling sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the cam phaser failure. The contact was informed that the cam phaser needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 184,000.

NHTSA ODI 11648757

The contact owns a 2017 Ford F-150. The contact stated while driving approximately 25-75 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. There were no warning lights illuminated. The contact stated that the failure first started, while depressing the accelerator pedal the vehicle started making an abnormal grinding sound, and the AWD unintendedly disengaged. The contact stated that recently the vacuum system disengaged the AWD feature and caused the actuators to come together with the hub and engage while driving. The vehicle was then taken to a dealer where it was diagnosed with integrated wheel end (IWE) system failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 104,000.

NHTSA ODI 11648106

The contact owns a 2017 Ford F-150. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

NHTSA ODI 11648192

Composite oil pan gasket failed causing a leak of oil which also saturated the fabric liner under truck which broke do to oil saturation. It is a safety issue with the plastic oil pan as well as the liner. Do to oil leaking can cause a fire and detachment of liner which can damage other drivers. Available for inspection if it can be done soon dealership confirmed leaking and ongoing issues with oil pan on ford f150 3.5L ecoboost turbo. No symptoms until oil light came on do to composite plastic oil pan gasket and plug failed liner detached and can be a serious fire hazzard,environmental, and poor engineering by Ford. It was reproduced when I left the dealership only to return immediately. Engine light came on.

NHTSA ODI 11648248

To Whom It May Concern, I am filing a complaint regarding a premature engine failure in my 2017 Ford F-150 Platinum (VIN: [XXX] ), which has only 88,000 miles and has been meticulously maintained at an authorized Ford dealership. Despite following all scheduled maintenance, I am told I must replace the entire engine for nearly $20,000. Over the past two years, I have spent over $2,000 on repairs (outside of standard maintenance), including replacing the cam phasers due to a known issue. After that, I experienced engine bank problems. The turbo was not properly reconnected during a later service, requiring immediate correction. The truck ran fine until one day, on a short 10-mile drive, I received a low oil pressure warning and had it towed back to Chapman Ford, where I was informed that the engine had failed. This failure is unexpected and unreasonable for a vehicle that has been properly maintained and used primarily for highway driving. It has created a severe financial burden, especially as I transition to self-employment, support a college-bound daughter, and manage transportation as a one-vehicle household. Given numerous reports of similar 3.5L EcoBoost engine failures, I urge the NHTSA to investigate whether this is a systemic issue. Consumers should not face catastrophic engine failures at such low mileage, especially in a vehicle marketed for durability. I appreciate your attention to this matter and look forward to any steps the NHTSA may take. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647868

Cam phasers failed after being replaced one time under warranty. Then cam phasers failed again and ford will not cover coast. Mother makes knocking sound when it starts every time sound gets worse sometimes. Would like a call

NHTSA ODI 11647740

The contact owns a 2017 Ford F-150. The contact stated that while shifted in reverse, the rearview camera intermittently failed to display an image from behind the vehicle. In addition, the contact stated that the digital screen displayed a blue or colorful distorted image. The vehicle was taken to a local independent mechanic; however, the failure was not able to be duplicated. The local dealer was contacted; however, the vehicle was not repaired due to the failure not being duplicated. Upon further investigation, the contact' wife related the failure to an unknown NHTSA recall; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

NHTSA ODI 11646939

The contact owns a 2017 Ford F-150. The contact’s husband attempted to start the vehicle; however, the vehicle failed to start. The contact tested the battery, but no issue was found. The vehicle was towed to the dealer who diagnosed the vehicle and determined that the starter had failed. The starter was replaced; however, the vehicle failed to start. The dealer then diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The dealer informed the contact that it could be 1 - 2 months before the engine would be received to perform the engine replacement. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 118,000.

NHTSA ODI 11646420

The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, there was an abnormal knocking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 63,000.

NHTSA ODI 11646158

The contact owns a 2017 Ford F-150. The contact stated while driving 45 MPH, the vehicle hesitated and stalled. The vehicle was restarted; however, the failure recurred a short distance afterward. The message to "Shift to Park and Restart Vehicle" was displayed with the check engine warning light flashing intermittently. The vehicle was then taken to the dealer, where it was diagnosed and determined that the plastic oil pan was warped and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact researched online and related the failure to the NHTSA Campaign Number: 22V150000 (Service Brakes, Hydraulic); however, the VIN was not included. The failure mileage was approximately 125,000.

NHTSA ODI 11646284

The cam phaser broke down and would have destroyed the engine if left unattended. This could have led to the car breaking down in the middle of the road. Problem has been reproduce by Ford, this has happened with countless other trucks as well. The item has been fixed by Ford but costed $4000. there were no alarms, letting me know that this was happening, but there was a distinct sound when starting up my truck and accelerating my car. It made a rattling noise in the engine bay.

NHTSA ODI 11646335

The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally, and the transmission was slipping. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 85,000.

NHTSA ODI 11646015

Safety recall 17S33 has been completed on my 2017 F150. The truck is not driven that much, and this year has been unusually cold. My door latches have been freezing again making it impossible to close the door. In some cases, you don't know until the door just flies open. Several times now I have had to drive down the road holding the door/doors closed until the latches decide to thaw enough to actuate. I contacted Ford and was told that the repair was only warrantied for 2 years. A quick search online and there is a multitude of owners still having this issue. This is unacceptable for a life-threatening Safety defect that the manufacture has known about and is too cheap to correct the problem permanently.

NHTSA ODI 11645572

I have an invoice regarding multiple leaks on the engine, and loud rattling noise from the cam phasers. This engine is notorious to have these leaks from every forum I have read. It doesn’t seem to have a mileage relation either. The problem I have with this is that these leaking components can leak fast enough for a customer to not notice and can lose lubrication within the engine leading to premature wear and tear. The cam phasers have been revised but should all be replaced. If the cam phasers are in charge of timing control and valve train manipulation and if they fail they could throw the engine out of timing and cause a massive malfunction, bent valves, connecting rods, damaged pistons etc. this needs to be addressed as it is a lengthy and expensive repair. This effects all ecoboost engines. After multiple online chats, phone calls and 6 emails, ford is not willing to budge and help their customers with this issue and offer any compensation. Also, I had the oil pan replaced 2 years and 5 months ago due to it leaking. I think this stems from it being made of a plastic compound. Oil gets hot and cold and the weather in Minnesota changing so rapidly causes this to fail so early.

NHTSA ODI 11644725

Paint is peeling and falling off due to a manufacturer defect and causing a driving hazard.

NHTSA ODI 11644191

The contact owns a 2017 Ford F-150. The contact stated that the doors failed to close properly. The contact stated that the doors remained ajar while attempting to close the doors. The door ajar warning light was illuminated. The vehicle was taken to the local dealer where it was repaired under NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages). The vehicle was repaired but the failure recurred. The vehicle was taken back to the same local dealer where it was diagnosed that the door actuators needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.

NHTSA ODI 11643857

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal knocking and rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 81,000.

NHTSA ODI 11643642

The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the vehicle decelerated to 40 MPH, and an abnormal sound was coming from the transmission. No warning lights were illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

NHTSA ODI 11643361