What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

I HAVE BEEN DIZZY SINCE PURCHASED THE CAR IN NOVEMBER 2017, BLURRED VISION AS WELL.

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I AM CURRENTLY PULLED OVER IN A PARKING LOT. DIZZY, JUST VOMITED, BLURRY VISION. I AM STANDING BESIDE MY VEHICLE TO GET FRESH AIR. I HAVE BEEN IN MY VEHICLE FOR 3 HOURS DRIVING AND STARTED GETTING A HEADACHE THEN IT GOT WORSE. I REMEMBERED THE NEWS ABOUT CARBON MONOXIDE AND I'M SCARED TO GET BACK IN MY VEHICLE. I AM STARTING TO FEEL BETTER WITH FRESH AIR. I BELIEVE MY VEHICLE HAS A LEAK.

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HEADACHES AND NAUSEA, BLURRED VISION, DRIVING AN HOUR A DAY TO WORK AT HIGHWAY SPEEDS.

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WENT TO DEALER FOR ROUTINE MAINTENANCE AND DEALER INDICATED I NEED IMMEDIATE TIRE REPLACEMENT OF ALL 4 TIRES BECAUSE THE TREAD IS FLAKING OFF! THE VEHICLE WAS PARKED IN THE SERVICE BAY DRIVE. THERE ARE VISIBLE SIGNS OF TREAD SEPARATIONS AND GOUGES IN THE TIRES. MY EXPLORER HAS 28K MILES ON IT AND THE MANUFACTURER WARRANTY SAYS 50K. I BELIEVE THIS IS A TIRE DEFECT. I HAVE AN EXCELLENT SERVICE RECORD ON MY VEHICLE AND THIS IS NOT NORMAL WEAR FOR ANY TIRES. THIS EXPLORER WAS PURCHASED NEW FROM THE DEALER WITH THESE TIRES. I WAS A PREVIOUS OWNER OF A 2013 EXPLORER (ALSO PURCHASED NEW) AND THE TIRES LASTED 60K. AFTER RESEARCHING, THERE SEEM TO BE A NUMBER OF COMPLAINTS FROM FORD EXPLORER OWNERS ABOUT THIS SAME ISSUE. PLEASE INVESTIGATE.

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STRONG SMELL OF EXHAUST INSIDE THE CABIN. VEHICLE HAS BEEN BACK TO FORD THREE TIMES AND HAS MODIFICATIONS COMPLETED BUT HAS NOT CORRECTED THE PROBLEM. IT HAPPENS MORE AT HIGHWAY SPEED WITH THE AIR ON RECIRCULATE. THE LAT TIME I PICKED IT UP FROM THE DEALER I WAS TOLD TO NOT PUT IT ON RECIRCULATE WHICH IS NOT UP TO MY STANDARD AS I PAID $30K FOR THE VEHICLE I SHOULD BE ABLE TO USE IT AS I WANT. I HAVE A THREE YEAR OLD DAUGHTER AND IT IS PRIMARILY DRIVEN BY MY WIFE. THIS IS UNACCEPTABLE AND WOULD LIKE A NEW VEHICLE AT THIS POINT. THEY TOLD ME THEY CANNOT TEST THIS AS THEY DO NOT DRIVE THE VEHICLES ON THE HIGHWAY AND IT DOESN'T HAPPEN IN THEIR PARKING LOT.

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VEHICLE IS TWO MONTHS OLD. SINCE PICKUP VEHICLE HAS HAD A SMELL OF ROTTEN EGGS. MORE RECENTLY, I'VE BEEN GETTING A REVERB SOUND (LIKE ONE WINDOW IS CRACKED) WHICH I CAN FEEL IS DUE TO A POOR SEAL ON THE DRIVERS DOOR. WHEN IT WAS VERY COLD HERE WITH 40MPH WINDS I ACTUALLY FELT WIND COME IN THE DOOR-SEAL. WHILE THE ROTTEN EGG SMELL SUBSIDED, I GET AN EXHAUST FUME SMELL WHEN PARKED NEAR BUILDING REAR-WAYS IN, SUCH AS WHEN I PURCHASED THE CAR AND IT WAS REVERSED AGAINST STEPS. THE SMELL OF THE EXHAUST FUMES FILLS THE CABIN CAUSING A HEADACHE AND HAVING TO CRACK THE WINDOWS TO AVOID THE SMELL. I'VE BEEN AVOIDING DRIVING THE CAR, WILL BE CALLING FORD SOON TO CHECK FOR A FIX FOR THIS. BRAND NEW 2017 FORD EXPLORER SPORT AND EXHAUST FUMES FILLING THE CABIN, EVEN WITH CIRCULATION SELECTED, SO IT SHOULDN'T BE BRINGING OUTSIDE AIR IN. FURTHER A POOR SEAL / FITMENT OF THE DRIVERS SIDE DOOR, POSSIBLY ADDING TO THIS ISSUE?

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NOXIOUS EXHAUST FUMES ARE POURING INTO THE CABIN OF THE VEHICLE WHENEVER THE HEAT OR A/C IS RUNNING AND ARE PARTICULARLY NOTICEABLE WHEN THE VEHICLE IS IN MOTION. NOXIOUS FUMES ARE DETECTABLE BY HUMAN SENSE OF SMELL, AND THE NOXIOUS FUMES INCREASE IN VOLUME AS THE VEHICLE INCREASES IN SPEED.

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SCOTT PETERSON MOTORS OF STURGIS COMPLETED THE 17N03 SERVICE ON THIS VEHICLE IN ORDER TO REPAIR THE PROBLEM OF EXHAUST ODOR IN THE CABIN. HOWEVER THE INTERMITTENT EXHAUST ODOR IS STILL PRESENT. ALSO TURNED ON A CO METER AND GOT A READING OF 114 PPM OF CO WHILE DRIVING. SURPRISING THAT WE GOT SUCH A HIGH READING AT A TIME WHEN WE DID NOT SMELL THE EXHAUST ODOR AT THAT TIME. WIFE STILL HAS A HEADACHE ALL DAY LONG AFTER GETTING THE INTERMITTENT EXHAUST ODOR IN THE CABIN DURING DRIVING IN TOWN.

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WE WERE INVOLVED IN ACCIDENT 9/22/17 DRIVING OUR FORD EXPLORER WHEN A PERSON RAN RED LIGHT AND "T BONED" US ON DRIVER SIDE RESULTING IN ALL AIR BAGS EXPLODING. DRIVER HAS SOME HEARING LOSS DUE TO SIDE DOOR BAGS AND CHEST INJURIES DUE TO STEERING WHEEL BAGS. I WAS IN RIGHT SIDE FRONT SEAT AND AIR BAGS RIPPED UP MY LEGS BELOW THE KNEES! STITCHES, HEMATOMA VAIN ISSUES AND STILL RECOVERING AFTER 4 MONTHS. I HAD A PUNCTURE WOUND FROM "SCREW" THAT HELD AIR BAG BELOW GLOVE COMPARTMENT? WONDERING IF MY AIR BAGS WERE DEFECTIVE?

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SINCE I PURCHASED THE CAR I NOTICED A FOUL SMELL ON THE INTERIOR. IT SMELLS LIKE ROTTEN EGGS. NOW THAT IT IS WINTER AND I AM WARMING UP MY CAR PRIOR TO GETTING AN IT I NOTICED THAT THAT SAME SMELL PERMEATES THE EXTERIOR OF THE CAR AS WELL. MY ONLY ASSUMPTION COULD BE THAT WHATEVER IS COMING OUT OF THE CAR IS SOMEHOW LEAKING INSIDE THE INTERIOR OF MY CAR. IT IS A SMELL THAT MAKES YOU VERY VERY SICK TO YOUR STOMACH. CALLING MY FORD DEALERSHIP DID NO GOOD AS THEY ACTED LIKE THEY HAD NO IDEA WHAT THIS PROBLEM COULD BE.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT IT WAS DIFFICULT TO LATCH THE SEAT BELT (OVER THE SAFETY SEAT) INTO THE ANCHOR ON THE REAR SEAT. THE CONTACT STATED THAT THE FAILURE WAS DUE TO THE LOCATION OF THE SEAT BELT ANCHOR. THE VEHICLE WAS TAKEN TO MUZI FORD (557 HIGHLAND AVE, NEEDHAM, MA) WHERE THE TECHNICIAN ORDERED A SEAT BELT EXTENDER; HOWEVER, THE EXTENDER DID NOT WORK. THE TECHNICIAN STATED THAT NEWER MODEL FORD EXPLORERS WERE NOT MADE FOR SEAT BELT EXTENDERS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 250.

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HANKOOK VENTUS S1 NOBLE2 TIRES HAVE LARGE CHUNKS COMING OFF THE TREAD AT 9,300 MILES (REPORTED TO DEALER); CONDITION GOT WORSE AT 12,000MILES (REPORTED TO DEALERSHIP AGAIN); CONDITION CONTINUES TO GET WORSE AT 14,000 MILES (CAR LEFT AT DEALERSHIP FOR TIRES TO BE SENT TO HANKOOK)

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THERE'S EXHAUST FUME IN THE CABIN MY WIFE HAS SUFFERED SEVERE HEADACHE AFTER 60 MINS OF DRIVING INCLUDED MY 20MONTHS OLD BABY. MY CAR HAS ALREADY BEEN REPAIRED ONCE AND IS IN THE SHOP AGAIN BECAUSE I LEFT A CO2 SENORS IN BACK SEAT AND HAS GONE OFF MULTIPLE TIMES. FORD IS NOT BEING VERY HELPFUL BECAUSE I DON'T WANT THE CAR ANYMORE. IT IS A HUGE SAFETY CONCERN AND I DON'T WANT MY WIFE AND TODDLER IN THE VEHICLE AT ALL.

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FAILED TO ACCELERATE FROM STOP.

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MY WIFE WAS INVOLVED IN AN ACCIDENT ON ICY ROADS ON DECEMBER 5. SHE WAS DRIVING OUR 2017 FORD EXPLORER WHICH WE HAD PURCHASED ON MAY 31, 2017. SHE WAS STOPPED AT A RED LIGHT ON A COUNTRY HIGHWAY AND HEADED NORTH. THE LIGHT TURNED GREEN AND SHE HAD JUST GOTTEN THROUGH THE INTERSECTION WHEN A VEHICLE THAT WAS HEADING SOUTH, LOST CONTROL AND HIT HER HEAD-ON. THE ATTACHED PICTURE SHOWS THE AMOUNT OF DAMAGE SUSTAINED ON THE FRONT END OF THE VEHICLE. BEYOND THIS DAMAGE, THE IMPACT WAS STRONG ENOUGH THAT A MOTOR MOUNT MOUNTING PIN WAS SHEARED CLEAN OFF THE MOTOR AS WAS THE COVER ON THE TIMING BELT. THE REBAR IN FRONT OF THE RADIATOR WAS SNAPPED COMPLETELY IN HALF. ALL THIS DAMAGE...AND THE AND AIRBAGS DID NOT DEPLOY. THERE WAS SUFFICIENT DAMAGE THAT THIS $50,000+ VEHICLE WAS CONSIDERED A TOTAL LOSS. I'VE CONTACTED THE FORD DEALERSHIP IN SIOUX FALLS, SD WHERE WE BOUGHT THE VEHICLE. AS SOON AS I MENTIONED AIRBAGS, THEY SAID THEY WOULD NOT ADDRESS OR COMMENT ON ANY ADDITIONAL QUESTIONS I RAISED ABOUT THE VEHICLE SAFETY FEATURES. I'VE CONTACTED FORD MOTOR COMPANY DIRECT. SAME STORY. AS SOON AS THE SUBJECT OF AIRBAGS WAS LOCKED FIRMLY IN THE MIND OF THE LADY I WAS TALKING WITH, SHE PROCEEDED WITH ABOUT TEN MINUTES OF QUESTIONS. AFTER SPENDING PROBABLY 20 MINUTES ON THE PHONE WITH THIS LADY, ALL I GOT WAS, "YOU NOW HAVE A CASE NUMBER IN OUR SYSTEM." WHEN I ASKED ABOUT GETTING ANY FOLLOWUP CORRESPONDENCE, I WAS TOLD, "ALL FUTURE CORRESPONDENCE WILL BE BETWEEN THE INSURANCE COMPANY AND FORD MOTOR COMPANY." AND, I'VE HEARD NOTHING SINCE. BECAUSE MY WIFE WAS NOT AT FAULT IN THIS ACCIDENT, WE ARE DEALING WITH THE OTHER DRIVER'S INSURANCE COMPANY (FARM BUREAU) AND GETTING TREATED LIKE WE WERE THE PERPETRATORS INSTEAD OF THE VICTIMS.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHEN THE CONTACT'S DAUGHTER GOT INTO THE FRONT PASSENGER SIDE OF THE VEHICLE AND CLOSED THE DOOR, THE FRONT PASSENGER SIDE WINDOW SHATTERED. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO LITHIA FORD LINCOLN OF FRESNO (195 E AUTO CENTER DR, FRESNO, CA) WHERE THE VEHICLE WAS DIAGNOSED. THE DIAGNOSIS WAS UNDETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.

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WHEN APPLYING JUST THE SLIGHTEST BIT OF PRESSURE TO THE BRAKE PEDAL AT THE SAME MOMENT THE BRAKE LIGHTS COME ON A CLANKING OR CLICKING NOISE HAPPENS. THE NOISE SOUNDS LIKE IT IS COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE NOISE IS ALSO RANDOM AND DESPITE EFFORTS TO INTENTIALLY DUPLICATE NOISE, IT APPEARS TO HAPPEN RANDOMLY. BROUGHT THE VEHICLE TO FORD DELEARSHIP 5 PLUS TIMES AND THEY HAVE FIXED EVERYTHING FROM THE SUSPENSION TO NUTS AND BOLTS BUT HAVE YET TO RESOLVE THE PROBLEM. THE NOISE OCCURS WHEN THE VEHICLE IS IN MOTION AND AT THE EXACT MOMENT ANY PRESSURE IS APPLIED TO THE BRAKE PEDAL.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT IT TOOK TOO LONG TO UNLATCH THE SEAT BELTS. THE VEHICLE WAS TAKEN TO REDLANDS FORD INC (1121 COLTON AVE, REDLANDS, CA, 92374) WHERE IT WAS STATED THAT THE MANUFACTURER WOULD BE MADE AWARE OF THE FAILURE. THE CONTACT DID NOT RECEIVE A RESPONSE FROM THE MANUFACTURER NOR THE DEALER. THE CONTACT MADE THE MANUFACTURER AWARE OF THE FAILURE AND WAS ADVISED TO TAKE THE VEHICLE TO FAIRVIEW FORD (292N G STREET, SAN BERNARDINO, CA 92410) WHERE THE TECHNICIAN STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 400.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THERE WAS A STRONG ODOR COMING FROM INSIDE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE CAUSED THE CONTACT TO SUSTAIN A HEADACHE, DIZZINESS, EYES WATERED, LIPS DRIED AND HAD CHEST PAIN THAT REQUIRED NO MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE LASCO FORD DEALER LOCATED AT 2525 OWEN RD, FENTON, MI 48430 WHERE IT WAS DIAGNOSED THAT THE INSULATE 05 AND THE VALVE A009 NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.

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EXHAUST FUMED SMELL IN CAR... SPECIFICALLY WHEN AC IS RUNNING AND BACKING UP

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FORD RECALL. I STARTED FEELING FATIGUED, NAUSEOUS AND GETTING HEADACHES OVER THE PAST WEEK AFTER DRIVING TO AND FROM WORK. I DROVE HOME FROM WORK ON 12/6/2017 AT NIGHT AND WAS STRUGGLING TO KEEP MY EYES OPEN AND GOT SICK. MY WIFE SAID SHE SMELLED A CHEMICAL TYPE SMELL IN THE CAR. WE DID SOME RESEARCH AND FOUND THAT FORD ACKNOWLEDGED SOME EXPLORERS HAVE AN ISSUE WHERE THE EXHAUST FUMES GET BACK INTO THE CAR. I TOOK THE CAR TO THE DEALER TODAY AND THEY SAID IT WAS CONFIRMED TO HAVE THE PROBLEM AND THEY FIXED IT.

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2017 FORD EXPLORER ECOBOOST WITH APPROXIMATELY 8800 MILES STARTED MAKING A WHINNING NOISE FROM THE TRANSMISSION. NOTICED MAKING RIGHT TURNS THE TRANSMISSION FELT LIKE IT WOULD DISENGAGE AND ABRUPTLY ENGAGE AS IF THROWN IN NEUTRAL THEN SLAMMED INTO DIRIVE. TAKING OFF FROM LIGHT WOULD DO SIMILAR ISSUE. IN A COUPLE OF EVENTS, VEHICLE WOULD NOT MOVE AND WAS IN TURNING LANE WITH TRAFFIC APPROACHING ALMOST CAUSING TO GET T BONED. EXPLORER HAS BEEN AT THE DEALER AND TRANSMISSION HAS BEEN SERVICED TWICE WITH THE TRANSMISSION SKIPPING GEARS OR SHIFTING NORMAL UNTIL A STOP AND ENGAGES 5TH GEAR, STAYS STUCK IN 5TH GEAR.

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HAVE THE CARBON MONOXIDE SMELL INSIDE MY SUV. I TOOK IT TO THE DEALERSHIP IN OCT. AND WAS TOLD PARTS WERE BACKORDERED TO DEC. FORD RUSHED IN PARTS AND REPLACED A LIST OF THINGS. THAT FIX FAILED AND STILL HAVE THE SAME ISSUE WITH NO ETA ON WHEN IT WILL BE LOOKED AT AGAIN. FORD REFUSES TO TAKE THE SUV IN AGAIN AND FORD REFUSES TO TALK ABOUT THIS ISSUE. I DO TRAVEL FOR PERSONAL USE AND HAVE HAD THE STRONG ODER INSIDE AND HAVE HAD BAD HEADACHES AND DROWSINESS. I GET THE ODER DRIVING, TAKING OFF FROM STOPS OR GETTING ON THE FREEWAY/INTERSTATE.

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EXHAUST LEAKING INTO CABIN OF VEHICLE: WHILE DRIVING I NOTICED AFTER A PERIOD OF 1 HOUR I GET DIZZY, HEADACHES, AND FEEL NAUSEATED. WHEN AFTER ARRIVING AT MY DESTINATION I FELT VERY LETHARGIC TAKING MANY HOURS BEFORE I FELT RELIEF. MY WIFE NOTICED IT DRIVING ON A TWO HOUR TRIP WHERE HER VISION BECAME DOUBLED. AFTER BEING OUT OF THE VEHICLE SHE FOR A PERIOD OF TIME SHE FELT BETTER. I SPOKE WITH MY DEALER ABOUT THE ISSUE WHEN DOING ROUTINE MAINTENANCE AND FORD TOLD ME THAT THEIR IS NO RECALL AT THE MOMENT FOR THIS COMPLAINT.

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WE HAVE NEW AIRBAG TYPE REAR SEATBELTS, AND IT IS ABSOLUTELY ALMOST IMPOSSIBLE TO BUCKLE THE PASSENGERS IN AS LONG AS WE HAVE A CHILD SEAT IN THE MIDDLE, WE ALWAYS HAVE A CHILD SEAT IN THE MIDDLE, LEFT PASSENGER CANNOT BUCKLE THEMSELVES IN,. I'VE BEEN TO 2 DEALERS AND CALLED FORD TWICE AND NO ONE WILL PURSUE FIXING THE PROBLEM, THIS IS A VERY STRESS FULL KNOWING ITS A 2017 AND WE CANNOT USE THIS AS A FAMILY CAR

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