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What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,671)Crash / fire / injury (61)Body & structure (645)Engine (235)Transmission & drivetrain (122)Electrical system (91)Engine & cooling (76)Steering (74)Visibility & wipers (74)Wheels (60)Suspension (55)Fuel system (49)

Newest first · 1,671 complaints · page 62 of 67

Nov 28, 2017Seats1 injury

EXTREMELY SHARP METAL TABS STICK OUT NEARLY 1" FROM THE INBOARD SIDE OF BOTH DRIVER AND PASSENGER SEATS. TABS ARE INTENDED TO HOLD PLASTIC TABS ON SEAT COVERS HOWEVER BOTH OF MINE WERE NOT INSTALLED PROPERLY OR HAD COME OFF IN THE 6 MONTHS WE'D OWNED THE VEHICLE. THIS TAB CUT MY HAND WIDE OPEN AND CUT TENDONS WHILE REACHING FOR MY KEYS THAT HAD DROPPED. SURGERY WAS REQUIRED. A FRIEND WHO OWNS A 2016 EXPLORER CONFIRMED THESE SHARP TABS AS WELL. THIS SHARP METAL TAB IS LIKE A KNIFE AND I WOULD LIKE TO SEE THIS PROBLEM CORRECTED FLEETWIDE (FILING DOWN THE EDGES WOULD BE A VERY SIMPLE FIX) TO ENSURE OTHERS AREN'T MAIMED LIKE I WAS. IT'S NOT UNREASONABLE TO SEE HOW SOMEONE COULD CUT A WRIST WITH A RISK TO LIFE.

NHTSA ODI 11048841

Nov 27, 2017Wheels

IT HAS BEEN JUST OVER 1 YEAR DRIVING THIS VEHICLE, 8115 MILES CURRENTLY. A FEW DAYS AGO WHILE WALKING AROUND MY CAR, I NOTICED CHIPPING, CRACKING, & PEELING AWAY OF THE TREAD ON MY TIRES. IT DOES NOT LOOK NORMAL AND NOT TOO SURE IF IT IS SAFE TO CONTINUE TO DRIVE. I TOOK IT TO THE LOCAL FORD DEALER WHERE WE LEASED IT FROM AND THEY CLAIMED THAT IT IS NORMAL TIRE WEAR FOR HAWAII ROADS. I DONT THINK SO. I HAVE OWNED SEVERAL VEHICLES OVER THE PAST FEW YEARS AND HAVE NEVER SEEN THIS BEFORE. THE VEHICLE HAS NEVER BEEN OFF-ROAD, PULLED A HEAVY LOAD, OR DRIVEN AGGRESSIVELY, AND IS IN IMMACULATE CONDITION OTHERWISE. THE VEHICLE WAS JUST IN FOR SERVICE JUST OVER 1 MONTH AGO SO I AM NOT SURE HOW THIS WAS NOT CAUGHT IN THE MULTI-POINT INSPECTION OR THE TIRE ROTATION THEY SUPPOSEDLY DID.

NHTSA ODI 11048718

Nov 20, 2017Engine

THERE'S EXHAUST FUME IN THE CABIN AFTER HARD ACCELERATION(RPM WAS AROUND 5000). AND MY FAMILY SUFFERED A SEVERE HEADACHE AFTER 90 MINUTES DRIVING INCLUDED MY 12 MONTHS OLD BABY. MY CAR HAS ALREADY BEEN REPAIRED TWICE IN FORD, BUT IT HAS NOT BEEN RESOLVED.

NHTSA ODI 11047666

Nov 17, 2017AirbagsCrash1 injury

OUR 2017 FORD EXPLORER WAS INVOLVED IN A BAD ACCIDENT. WE WERE STRUCK ON THE DRIVER SIDE WHILE MAKING A LEFT TURN. THE STRIKE OCCURRED AT THE LEFT FRONT WHEEL BACK TO THE DRIVERS DOOR. TRAVELING RATE OF SPEED OF THE STRIKING VEHICLE WAS APPROX. 50MPH. THE INSURANCE ADJUSTER ADVISED THE CAR IS A TOTAL LOSS. MY CONCERN IS WHILE WE WALKED AWAY WITH MINIMAL INJURY, NOT ONE AIRBAG IN THE CAR WENT OFF. THE ADJUSTER ADVISED THAT AT THE VERY LEAST THE SIDE IMPACT BAGS SHOULD HAVE GONE OFF. WANTING TO GET ANOTHER EXPLORER BUT AM CONCERNED THAT THE SAFETY SYSTEM DOES NOT FUNCTION AS IT IS DESIGNED TO.

NHTSA ODI 11046923

Nov 11, 2017Engine

I BOUGHT A 2017 FORD EXPLORER FOR MY DAUGHTER TO DRIVE BACK AND FORTH TO COLLEGE. SHE HAS BEEN EXPERIENCING DIZZINESS, HEADACHES AND NEARLY PASSED OUT AFTER DRIVING THE VEHICLE. WHEN I GET IN THE VEHICLE AND START IT UP, IT SMELLS LIKE EXHAUST INSIDE THE VEHICLE. THERE IS OBVIOUSLY A PROBLEM.

NHTSA ODI 11045323

Nov 10, 2017Wheels

HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 105H DOT 5MNC 1A H 1916 THESE TIRES HAVE 16,940 MILES (13 MONTHS SINCE BOUGHT IT) ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. I TOOK IT TO FORD AND THEY SAID THAT A SERVICE MESSAGE (SSM 46905) RELATIVE TO 2015-2018 EXPLORER- HANKOOK TIRES- CHIPPING, CUTTING AND/OR UNUSUAL/ACCELERATED TREAD WEAR. THE MESSAGE STATES " SOME 2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT CHIPPING,CUTTING AND/OR UNUSUAL OR EVEN ACCELERATED TREAD WEAR.IF THE SIZE WALL IS MARKED AS:255/50R20 105H VENTUS S1 NOBLE 2CONTACT HANKOOK TECHNICAL SERVICES". THE DEALER DID AND HANKOOK KNOWS ABOUT THE ISSUE BUT ONLY OFFERED A 50% DISCOUNT ON NEW TIRES AS A CORRECTIVE MEASURE. SO BASICALLY THEY SOLD BAD TIRES AN THE CUSTOMER HAS TO PAY TO FIX THE PROBLEM.

NHTSA ODI 11045093

Nov 9, 2017Body & structure

ON 10/31/17 WHILE OUT WITH MY CHILDREN TRICK-OR-TREATING, THE LIFTGATE ON MY LEASED 2017 FORD EXPLORER BECAME "STUCK" IN AN UPRIGHT POSITION AND WOULD NOT CLOSE ELECTRONICALLY OR MANUALLY. MY FAMILY AND I HAD PULLED OVER AND PARKED IN A RESIDENTIAL AREA TO GET ITEMS OUT FROM THE REAR STORAGE AREA. I HAD OPENED THE HATCH WITH THE ELECTRONIC SWITCH AND THE DOOR STOPPED ABOUT 2/3 OF THE WAY UP. AS THIS HAD HAPPENED TO ME PREVIOUSLY, I FOLLOWED THE MANUAL DIRECTIONS TO SET THE LIFTGATE OPEN HEIGHT. WE FINISHED GETTING OUR ITEMS OUT OF THE VEHICLE AND PRESSED THE CONTROL BUTTON TO CLOSE. IT WAS AT THIS POINT THAT THE LIFTGATE--NOW AT MAXIMUM HEIGHT--SIMPLY MADE "WHIRRING" SOUNDS AND WOULD NOT CLOSE. DESPITE REFERENCING THE OWNER'S MANUAL, CALLING FORD ROADSIDE ASSISTANCE AND SCOURING THE INTERNET FOR POTENTIAL SOLUTIONS, ALL ATTEMPTS TO BYPASS THE ELECTRONIC SYSTEM/MOTOR AND MANUALLY CLOSE THE DOOR WERE UNSUCCESSFUL. I WAS FORCED TO DRIVE MY FAMILY HOME WITH THE REAR LIFTGATE PRECARIOUSLY LEFT WIDE OPEN. THE NEXT DAY I WAS ADVISED BY MY LEASING COMPANY TO HAVE A TOW TRUCK PICK THE VEHICLE FOR SAFETY REASONS. THE TOW DRIVER WAS SHOCKED AT THIS ODD MALFUNCTION AND EXPRESSED CONCERN TRANSPORTING THE VEHICLE AS ROAD BUMPS COULD POTENTIALLY CAUSE EXCESSIVE BOUNCING AND PERMANENT DAMAGE. WE DETACHED THE LIFT ARMS HOLDING UP THE REAR GATE SO AS TO CLOSE THE DOOR--ONLY TO FIND THAT THE REAR HATCH STILL WOULD NOT FULLY CLOSE. THE REPORT FROM THE FORD DEALERSHIP HERE IN PHOENIX WAS SIMPLY THAT THE "LIFTGATE WOULD NOT CLOSE MANUALLY DUE TO THE MOTOR BINDING." THEY SUBSEQUENTLY REPLACED THE MOTOR AND NOTED THE "SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME." I ASKED MY ADVISOR IF THERE WAS A MANUAL OVERRIDE FOR THIS AND HE SAID "NO." I BELIEVE THAT FORD SHOULD CONDUCT A SAFETY RECALL OF THESE LIFTGATE COMPONENTS AND ENGINEER A MANUAL OVERRIDE FOR WHEN THEY GO OUT.

NHTSA ODI 11044770

Nov 6, 2017Transmission & drivetrain

I WAS STOPPED AT A TRAFFIC LIGHT ON THE HIGHWAY TO MAKE A LEFT. ONCE LIGHT CHANGED, I STEPPED ON THE GAS AND THE CAR WOULDN'T MOVE. I THEN HEARD A LOUD "THUMP" AND THOUGHT I'D BEEN HIT FROM THE REAR. WHAT ACTUALLY HAPPENED WAS THE TRANSMISSION, SLAMMED INTO GEAR AND PROCEEDED TO MOVE AT ABOUT 2-3 MPH. IT NEVER REGAINED SPEED. AS I MADE MY TURN, I WAS STUCK ON ANOTHER MAJOR ROAD AT A TRAFFIC LIGHT AND I PLACED IN NEUTRAL AND HEARD THE LOUD "THUMP" AGAIN AS THE TRANS SHIFTED INTO NEUTRAL. ONCE THE TRAFFIC LIGHT CHANGED, I PUT THE VEHICLE BACK INTO "DRIVE" AND YET AGAIN, A LOUD "THUMP" AS IT SLAMMED INTO DRIVE. VEHICLE AGAIN PROCEEDED TO MOVE AT A SNAILS PACE, AT ABOUT 2-3 MPH. FINALLY ON THE DASH I GOT A "WRENCH" LIGHT AND THE ENGINE LIGHT COME ON AS WELL. I PULLED OVER ON A SIDE STREET AND TURNED THE VEHICLE OFF. I WAITED A FEW MINUTES, TURNED THE VEHICLE BACK ON AND WHEN I SHIFTED INTO REVERSE, NEUTRAL AND THEN DRIVE, THE TRANSMISSION SLAMMED INTO GEAR ON EACH OF THEM VERY HARD. I PROCEEDED TO TURN THE VEHICLE OFF AND CALL A TOW SERVICE TO HAVE THE VEHICLE DROPPED OFF AT THE DEALERSHIP. MIGHT I ADD THAT THIS IS A 2017 FORD EXPLORER WITH ONLY 1045 MILES....THIS IS A NEW VEHICLE!!!!!

NHTSA ODI 11043661

Nov 4, 2017

CARBON MONOXIDE EMISSIONS IN AIR CONDITIONING SYSTEM

NHTSA ODI 11043243

Nov 2, 2017

ORIGINALLY FILED COMPLAINT 10883479 AND 10954630 ON A 2015 FORD EXPLORER LIMITED FOR EXHAUST ODOR IN THE CABIN. AFTER SEVERAL TSB REPAIRS THE EXHAUST ODOR WAS STILL IN THE CABIN. ON JUNE 20, 2017, I PAID $4670.29 AND FORD REPLACED MY 2015 WITH A SIMILAR 2017 FORD EXPLORER LIMITED. ABOUT 12 MILES AFTER DRIVING MY NEW 2017 DOWN THE FREEWAY FROM THE DEALERSHIP, THERE WAS EXHAUST ODOR IN THE CABIN ON MY NEW EXPLORER. SO I FILED ANOTHER COMPLAINT 11010052, SEE DETAILS OF FAILURE MODE. THEREAFTER FORD DID PHASE 1 OF TSB 17-0044 ON ORDER 57558, AND AFTER FURTHER EXHAUST ODORS IN THE CABIN, FORD DID THE SECOND PHASE OF THE TSB ON ORDER 57730. I STILL HAVE EXHAUST ODOR IN THE CABIN, THE ODOR IS NOT AS STRONG AND DOES NOT LAST AS LONG, BUT IT IS STILL THERE. FORD ADVISED THAT THERE IS ANOTHER REPAIR 17N03, BUT THIS APPEARS TO ALREADY TO HAVE BEEN DONE ON THE TSB 17-0044. THE DEALER, SCOTT PETERSON MOTORS OF STURGIS IN SD, HAS DONE ALL THAT THEY CAN DO SO FAR I APPRECIATE THEIR EFFORTS IN GOING THE EXTRA MILE. CONSEQUENTLY, I AM FILING ANOTHER COMPLAINT IN AN EFFORT TO ASSIST FORD IN RESOLVING THIS PROBLEM.

NHTSA ODI 11042266

Oct 28, 20173 injuries

THERE'S SOME BURNING ODOR IN THE CABIN. MY FAMILY SUFFERED A SEVERE HEADACHE AFTER 2 HOURS DRIVING INCLUDED MY 11 MONTHS OLD BABY.

NHTSA ODI 11040796

Oct 25, 2017Wheels

THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.

NHTSA ODI 11039772

Oct 25, 2017Fuel system

DRIVING ON INTERSTATE AND SMELLED A STRONG ODOR AND FUMES. NO CARS OR TRUCKS WERE IN FRONT OF ME AND I COULD NOT FIGURE OUT WHERE THE ODOR WAS COMING FROM. LATER IN THE 3 HOUR DRIVE, GOT VERY SLEEPY AND DIZZY. STOPPED AT REST AREA FOR FRESH AIR. THIS HAS NEVER HAPPENED TO ME BEFORE. NOW AFRAID TO DRIVE THIS EXPENSIVE VEHICLE ON THESE TRIPS TO TAKE CARE OF GRANDCHILDREN. CALLED DEALERSHIP AND WAS TOLD NO RECALLS AND NOTHING THEY COULD DO. PURCHASED THIS VEHICLE FOR DRIVING LONG DISTANCES AND NOW AFRAID TO DRIVE IT AND MY SON WILL NOT LET OUR GRANDCHILDREN RIDE IN IT. CANNOT SALE IT BECAUSE I WOULD LOOSE SO MUCH MONEY. A RECALL SHOULD BE ISSUED SINCE NUMEROUS COMPLAINTS HAVE BEEN MADE FROM OTHERS WITH THE SAME ISSUES.

NHTSA ODI 11040148

Oct 25, 2017Tires

HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1216 THESE TIRES HAVE 12,200 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE.

NHTSA ODI 11039878

Oct 24, 2017Electrical systemBrakesEngine

DRIVING DOWN A DIRT TRAIL FROM A MOUNTAIN OUTLOOK THE CARS ELECTRICAL SHUT OFF. WE HAD NO CONTROL OF BRAKES, OR ANYTHING BUT STEARING. NOT TO MENTION WE WERE PICKING UP MAJOR SPEED DOWN A MOUNTAIN, AND BOUNCING EVERYWHERE. WE HAD TO SWERVE BACK AND FORTH, HITTING BUSHES AND SEMI DRIVING UP THE SIDE OF THE MOUNTAIN TO TRY AND SLOW DOWN. OUR WHOLE FAMILY WAS IN THE CAR, INCLUDING A TWO MONTH OLD AND A THREE YEAR OLD. THE ONLY WAY WE GOT IT TO WORK AGAIN WAS SLAMMING THE SHIFTER INTO NEUTRAL AND THEN PUSHING THE RESTART BUTTON, BUT IT WAS PROBABLY JUST OUR PRAYERS THAT GOT THE CAR TO TURN BACK ON AND GIVE US BRAKE CONTROL AGAIN. I'M AFRAID TO DRIVE MY CAR IN FEAR OF IT HAPPENING AGAIN.

NHTSA ODI 11039479

Oct 23, 2017Transmission & drivetrainElectrical systemEngine

MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.

NHTSA ODI 11035816

Oct 23, 2017Engine

SMELL OF EGG/SULFUR IN THE CABIN OF THE CAR AFTER RAPID ACCELERATION. I HAD NOTIFIED THE DEALERSHIP AT MY LAST OIL CHANGE. THEY DIDN'T SEEM CONCERNED ABOUT IT. THE SMELLS HAS CONTINUED. DEALERSHIP IS NOW TELLING ME TO WAIT TILL NOV 1ST. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN DEC 2016 AND HAS STEADILY GOTTEN WORSE. I DIDN'T THINK IT WAS A BIG DEAL SINCE THE DEALERSHIP DIDN'T SEEM CONCERNED.

NHTSA ODI 11035999

Oct 22, 2017

HAVING HEAD ACHES AND SHORT OF BREATH, CHEST PAINS, FATIGUE,DIZZINESS. HARD TIME BREATHING. POSSIBLE CARBON MONOXIDE POISONING.

NHTSA ODI 11035485

Oct 20, 2017Engine

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, CARBON MONOXIDE EMITTED THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. THE CARBON MONOXIDE REMAINED IN THE VEHICLE UNTIL THE WINDOWS WERE ROLLED DOWN. THE CARBON MONOXIDE DETECTOR DETECTED 13 PPM TO 16 INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DR, LAKE ELSINORE, CA 92530, PHONE NUMBER: (951) 471-4100), BUT THEY COULD NOT DETECT THE CARBON MONOXIDE DUE TO NOT HAVING A CARBON MONOXIDE DETECTOR. THE MANUFACTURER INFORMED THE CONTACT THAT IT WAS NOT AN ISSUE AND SOMEONE WOULD CALL BACK. THE APPROXIMATE FAILURE MILEAGE WAS 20,350.

NHTSA ODI 11035162

Oct 19, 2017

EXHAUST IS ENTERING THE VEHICLE AND MAKING MYSELF AND MY 2.5 YEAR OLD SON SICK. I IMMEDIATELY GET A HEADACHE WHEN DRIVING AND FEEL NAUSEOUS, EXTREME FATIGUE, BODY AND MUSCLE ACHES, MEMORY ISSUES, CONFUSION, AND I'VE BEEN COUGHING UP BROWN MUCOUS WHICH IS LINKED TO THE INHALATION OF HAZARDOUS POLLUTION AND GASES. THESE SYMPTOMS LAST LONG AFTER I AM FINISHED DRIVING MY CAR AND HAVEN'T GONE AWAY FOR MORE THAN FOUR DAYS. MY SON IS HAVING THE SAME SYMPTOMS AND IT MAKES ME NERVOUS BECAUSE EXPOSURE TO THESE GASES WILL HINDER HIS NEURODEVELOPMENT. IT IS DIFFICULT TO SAY WHEN THE GAS IS ENTERING THE CAR, BUT I OPENED MY SUNROOF WHILE DRIVING THIS MORNING WITH THE WINDOWS UP AND THE A/C ON AND I COULD SMELL A NATURAL GAS SMELL AND I FELT THE EFFECTS OF INHALING THE GAS IMMEDIATELY. THE GAS WAS ESCAPING THROUGH THE SUNROOF AND RIGHT BY MY HEAD.

NHTSA ODI 11034659

Oct 18, 2017

CAR SMELLS LIKE ROTTEN EGGS FROM THE OUTSIDE OF THE VEHICLE. I NOTICED A SLIGHT ODOR IN THE TRUNK AREA, BUT IT'S MOSTLY COMING FROM UNDERNEATH THE VEHICLE.

NHTSA ODI 11034266

Oct 18, 2017Engine & coolingEngine

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.

NHTSA ODI 11034271

Oct 18, 2017Engine & coolingBody & structure

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.

NHTSA ODI 11034351

Oct 18, 2017Engine

EXHAUST CAN BE EASILY SMELLED WHEN ACCELERATING, POSSIBLY INDICATING A LEAK OF CARBON MONOXIDE INTO THE CABIN.

NHTSA ODI 11034464

Oct 17, 2017

EXHAUST SMELL.....ROTTEN EGGS OR SULFER SMELL WHILE ACCELERATING WITH THE A/C ON IN RECIRCULATE SO I KNOW ITS NOT FROM OUTSIDE VEHICLES

NHTSA ODI 11034056

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2017 Ford Explorer Police Intercept verdict →